MB
Mike B
Active since Nov 2017
7
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0
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7 reviews44 months ago
Happy Ending
Ok it's a long story but let me use point form. 1. Bought and paid for a new vacuum machine in Sept 2020 2. Then covid happened. 3. July of 2022 I decided after many many requests for info on the order with comment being received weeks after contact I was convinced I'd been had. 4. I tried a new approach. What have you got that I can use. 5. He has an almost new Orved 18commercial unit and straight trade for what I paid him. Those units cost about R120k new with VAT. I have it its with me a.s I'm going to try it out. One small damage was the toggle part of the on/off switch. Likely shipping to Maun. So after almost 2 years there was a happy ending. Why did this happen? Chris's explanation about the supply chain and the SA harbors is very plausible. Chinese factories take care of their Chinese customers.first.
0 replies
82 months ago
Makro another bloated Mega company
MAK2076473 This is my Makro provided customer care regarding a billing query.I told will respond; will keep you updated, all lies, never happened, another bloated mega giant void of soul and after e mailing 6x without a person generated response clearly a lifeless company. Promises promises and mission statements be damned you guys need a few lessons in simple customer relations. Since lodging my query I have spent R23000 at other facilities most of which you would have had an opportunity to provide. That’s just this month. Congratulations on being near uselsss. Before; or should I say “if” you elect to respond to me do not send me an e mail saying you are going to respond....respond with facts and findings regarding my specific query. That’s all I’m interested in.
56 replies
102 months ago
Dstv Complete Failure
Dear DSTV Hello Peter team. How many are in this team? Have you ever responded to a customer complaint in any other way besides your standard cookie cutter offering? Saying you “have received the complaint and will get back as soon possible” is the most empty possible response void of any commitment I think I have ever received. And this from a supposed major corporation? Really? If this is the gold standard you supposedly strive for then I’m just awfully sorry. You can’t even solve my small problem. It’s troubling. Please let me know the timeframe foe a response that addresses the issues and not a response that says you will respond. ********** 1 account number. Mike
210 replies
102 months ago
Experts at useless
In three occasions you have said you will get back to me after doing your investigation into this complete mess you have created. If you bother to check your proof of payment e mail inbox you will find about 60 e mails complete with the information you requested. You have not done that and you have yet to even confirm receipt of the e mail. I mean really? How can you possibly so be so completely hopeless in dealing with your customers? It’s like you absolutely don’t care one bit and i have to admit you are doing an excellent job of doing nothing to deal with this. Yes I know you wish I would go away but that’s not happening. Do the right thing; accept and admit you have been more than tardy; you have treated me very badly (and continue to do so), and you owe me 2 weeks of viewing plus at least one additional month for dragging this out for near 4 months now. Michael J Blake
420 replies
102 months ago
Still nothing.
Following my initial writings you have so far got it all wrong. You must actually have looked at something which was one of the hundreds of e mails I have sent to your offices in the past 4 months in a foiled attempt to resolve my issues. You found an e mail from your offices to me not accepting the screen shot of my bank statement. And days after that I went to the bank and got the statement all stamped sent to me and that has beeen passed to several individuals at Dstv as well as proof of ********** If you do the complete investigation as I have previously suggested you will find that as recently as yesterday I sent the proof of payment as recently as yesterday with more than 30 prior to that. Asking me for yet another proof of payment is beyond my imagination. I sent one again within the last 24hrs. You know i paid. You know because you have the money. Read my first 2 e mails again the entire story is there. Grabbing at pieces of the story is not useful. Do the investigation as I have suggested and everything will be very clear to you and you won’t need to ask questions. I await your investigative results. Mike
315 replies
102 months ago
DSTV ignoring me
Following my previous comment and rather long long and detailed diatribe DSTV "responded" however it was so completely worthless and 100% void of substance. DSTV responsed by switching my TV on and requesting the proof of payment. I think if they respond it sort of lets them off the hook as it were. Here is the problem with their response: 1. I did not request reconnection because I am currently in Thailand so having DSTV in SA would therefore be more than useless to me. 2. They requested proof of payment. It has been given to them no less than 30 times both to individuals at DSTV and also sent to proof of payment. They have the proof they just need to go and find it. 3. What I have requested is they query how and why we have reached this point. They need to do a full and complete investigation as to how this all happened, credit me back for the 2 weeks they have stolen from me plus a free month of viewing for all the pain and suffering I have endured. DSTV Have simply ignored addressing my questions the answers to which would in fact assist them in improving their customer care but I'm not convinced they know what customer care actually is.
210 replies
102 months ago
DSTV just simply sucks!!!
In October 2016 I phoned DSTV and explained I was going overseas for a period of 3 months and would they please discontinue my service on a specific date. They agreed to do that they entered all the information and I went overseas. As I pay my account monthly I would have had about 3 weeks viewing owed to me had they discontinued service as we had mutually arranged. When I returned there was no credit left in my account and they only discontinued service once the money ran out. So I wrote to them explaining they owed me money and/or viewing but their opinion was they owed me nothing and I had not called. I made several phone calls and wrote teens of mail and asked them to review their records as all calls are recorded! They said they could not find any record of my calling. I persisted and persisted like a dog with a bone. Finally after 2 months somebody must have decided I might not be lying and actually checked the voice recordings and listen and behold there it was the complete call. They apologized to which I replied thanks but that’s not enough for the emotional stress; cost of Cell calls and loss of viewing for the 2 months they had kept me disconnected while this verbal violence played itself out. They agreed and gave me two weeks free viewing plus credited me back with the stolen two weeks having not disconnected service. The entire process was filled with misery as they simply follow the ideal that they are always right and I as a customer am somehow trying to get something for free that i don’t deserve. It was a truly miserable experience and one could literally tear ones hair out when dealing with this corporate behemoth. The stupidity and complete lack of understanding was very trying. Now in July I make my monthly DSTV payment but this time I made an error and posted the payment to the incorrect account number. When I was cut off due to non payment I immediately investigated on my end; discovered the problem and called to explain what had happened. No problem they will reverse the payment from the account to which it was paid (because of my error) and post those funds to me. Ok problem solved.......no........not so fast........2 days later the service is again suspended for “non payment” so I call again and explain. Ok they will elevate the problem to the next level and they turn my service back on. Which they did however 2 days later it’s disconnected again!!! Ok more phone calls. This game was played about 4 times and during this time I am being robbed of service and viewing. By now I have several names and e mail addresses of DSTV personnel. After a month I was asked to provide proof of payment. I took pics of my bank statement and e mailed those. No. Not good enough has to come from the bank and have a Bank stamp. That’s a 100km round trip on a bad dirt road. I get the info and send it to them but by now they owe me about 2 weeks of viewing. I have sent this information to several individuals at DSTV and also to proof of payment. In fact I have sent this mail out about 60 times in total and have yet to receive any reply at all. The complete uselessness of this organization is almost unbelieveable. Their total misconception of what customer care is very visible. The monopolistic attitude is disgraceful and should not be tolerated. Dstv are a disgrace and I can’t wait to find an acceptable alternate. If they had even modest competition they would be out of business within 2 years. People are fed up with them and when you consider that I am not alone, in having the worst experiences ever with DSTV, the magnitude of the problem needs some government intervention. Dstv need taking down a few pegs. It’s now November and still nothing from these people. Of course as I keep reminding them with each e mail, i am not surprised by the complete absence of customer care because they simply do not care. I’m done.
525 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)