PN
Phumzile N
Active since Nov 2017
3
Reviews
0
Industries
Reviews
3 reviews30 months ago
Capago Johannesburg Customer Experience
Great, excellent service. Craelin was amazing, friendly, humble, courteous and eager to assist. The whole experience was amazing.
0 replies
72 months ago
HIFI Corporation Refusal to assist on faulty TV
My television set broke on the 25/03/2020 and because the lockdown was going to implemented I then bought a TV at the Hifi Corporation in Fourways Crossing on the 26/03/2020. The sales staff were really raving about how I made the best choice of buying the Skyworth TV 50" which they recommended as the best TV due to its capabilities. About 3 weeks after buying the TV we noticed that it had difficulties switching on and we would have to try it a couple of times before it could turn on. Soon the problem went away and it was working fine. On the 27/05/2020 the TV just refused to switch on via the remote and it has not been working ever since. I contacted the store on the 27/05/2020 and spoke to Elliot, the sales manager. After informing him of my problem, he said the only recourse was for them to send a technician to look at the problem. He said that would take 14 to 21 days. He said he was not sure when the technicians would go back to work during the current lockdown. I then told him that I can't wait for an indefinite period and that I would then prefer to return the product and that they give me my money back so that I can purchase another TV when we move to level 3 of the lockdown on the 01/06/2020. He said they can't refund me and that their process and policy was for me to wait for them to send a technician. I asked to speak to a senior and the person on the line introduced herself as Jenny the store manager. She was very rude and condescending. She didn't show any empathy to my situation. I asked her why are they not informing the customers about their processes and policy. She rudely said that she did not personally sell me the TV. I find that bizarre that as a store manager is not responsible for the sales that talk directly to the performance of the store. The email that I sent to Elliot on the 27/05/2020 has still not been acknowledged and I have still not been informed when to expect the technicians. This experience has left us as a family in a state of depression. The absence of the television is really hitting us hard. We therefore request an urgent intervention of either a refund or replacement unit. We just can't afford to wait indefinitely for the technicians to come out. Pls assist
0 replies
102 months ago
Nedbannk Festival Mall e bad attitude, bad service, intimidation
This morning at 08:50 in the morning I received two sms's that detailed two transactions in my account which I did not make. As soon as i learnt that my bank account was compromised I made contact with the call centre to stop my card and after our interaction they then referred me to their fraud division where I spoke to Precious Mashimbie and she informed me that they will do a refund back to my account within five days. I then went to my branch Nedbank Festival Mall to actually get reassurance regarding the security of the remaining funds in my bank account and to confirm the status of my account. When I got there I spoke to Chantal who was on the floor assisting clients and told her of what had happened and she took me to one of the cubicles and asked a lady there how can they assist me. After talking amongst themselves they then told me that I need to go to the ATM and check whether my card is still active or not. I told them that is unacceptable as there was a long queue there and asked them whether they can just check on the system the status of my account. The lady at the cubicle told me that she cannot assist me as she works only with personal loans. After ascertaining that there was no interest from their side to assist me, I decided to go to the tellers to withdraw all the funds so that I could take them to safety to my other bank account. When I got to the tellers I was attended to by a lady I forgot to take her name whom i can identify and she told me that she did not have the amount I was withdrawing and I must go to another branch and I refused because this meant that I have to travel afar and that she must find a way of getting the funds as that is my branch where they are keeping my funds. She told me that I did not give the money to her and that clearly upset me and I told her that I gave the funds to Nedbank and as a teller she is a representative of nedbank. Their team leader came and told me that I need to go back to Enquiries to get assistance and I then refused because I already had been there and they could not assist me and I asked her to call the manager but he never came. After standing there for a long while they sent me to the bulk teller who will then give me the funds. The name of the bulk teller is Muvoki who then proceeded to assist me but later told me that I cannot get the funds because the account has been stopped and that I needed to go to the enquiries so that they can assist me in activating the account and then come back to her to withdraw the funds. I informed her that was unacceptable as that meant that I had to go to another queue and I had been there for too long to be passed like a bag of potatoes. She then phoned the enquiries people and informed me that they will come to me and that I should wait a bit as the person who is going to help me is still helping another client. As I was waiting, a security guard came and asked us to go to the branch managers office which I had been waiting for all along but never came so that he can activate the account so that the matter can be resolved. We then both went to the branch manger Solly Mkhabela and I gave him my version of events. The first thing he told me was that he had been checking the cameras and is aware of what has been happening and that ultimately the only way to be assisted is for me to go and queue at the enquiries to get assistance. I quickly ascertained that Solly Mkhabela already had a pre conceived judgment about me and had a negative attitude towards me and was also talking down on me. I informed him that was unacceptable as I had been at the bank for a long time without getting the necessary assistance and that was also unacceptable because I had already been informed by the bulk teller Muvoki that I was not gonna stand in a queue as she had already called someone to assist me. He did not budge and by that time outside his office there were three armed response guys with big guns waiting outside. I feel that I was unfairly treated by the bank and the last straw was calling for armed security guys when I had not posed any danger to anyone at the bank. I would like an investigation into the attitude of the manager for calling armed response for an innocent client who was a victim of their learned incompetence. The treatment I received was really rotten to the core and I would like this to be attended to urgently to avoid such bad service to occur to anyone in future
210 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)