BS
Bernadine S
Active since Nov 2017
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
A beautiful Estate that needs better Management and Communication
Bonsai Estate has the potential to be a truly wonderful place to live, but my experience with the Trustees, particularly in terms of communication and transparency, has been disappointing. The day after moving in, I received a WhatsApp message from the Chairman (not introducing himself, I didn't even know who he was) asking, “Has your dog been approved?” This was the first time he made contact with me, and it certainly didn’t feel like a warm welcome. I rep**** politely, confirming that all documentation had been submitted to the Managing Property Agency and approval was already in place. Four days later, I received an email from the Management Agency instructing me to cease business operations immediately due to “complaints.” No phone call, no clarification, no opportunity to discuss, just a direct instruction to stop. When contacting the Chairman, I was told to speak to the Agency. When speaking to the Agency, I was told they act solely on instructions from the Trustees. It became a frustrating circle with no accountability. I was then informed that I did not have neighbour approval. Going back into the documents, I see that there was a clause stating, “subject to,” but as a first-time estate owner, I had no idea what this clause meant, and no one explained it to me at any point. I submitted all documentation exactly as I understood it at the time, with no guidance or clarification provided. After being told to cease my business, we went to every neighbour in our area. Every single one of them signed a statement confirming that they didn’t even know the business existed and that it was not a nuisance in any way. Only one neighbour, situated behind us, had lodged a complaint, and he openly told us so afterwards. Thankfully, my business is now in a location where I am very happy. I want to be clear: I love my home and my neighbours. Only one neighbour raised a concern (regarding a fan and women chatting), and I hold no negative feelings about it at all. Dogs bark, birds chirp, fans make noise and people chat, that is part of everyday living. My warning to potential buyers is this: make sure you fully understand how everything works before signing, and hopefully someone guides you properly through the process, because in my experience, that guidance was not offered. We were initially told by the estate agent that we did not need dog approval because we were purchasing a freestanding home, only to discover during signing that approval was required. The contradiction caused delays, as we insisted on having our dog formally approved first. Had he not been accepted, we would have cancelled the purchase entirely. Bonsai Estate could be amazing, but communication, consistency, and a more welcoming approach from the Trustees would make all the difference.
0 replies
4 months ago
A Beautiful Estate held back by Poor Communication
Bonsai Estate has the potential to be a truly wonderful place to live, but my experience with the Trustees, particularly in terms of communication and transparency, has been disappointing. The day after moving in, I received a WhatsApp message from the Chairman (who lives in the same street) asking, “Has your dog been approved?” This was the first time he made contact with me, and it certainly didn’t feel like a warm welcome. I rep**** politely, confirming that all documentation had been submitted to the Managing Property Agency and approval was already in place. Four days later, I received an email from the Management Agency instructing me to cease business operations immediately due to “complaints.” No phone call, no clarification, no opportunity to discuss, just a direct instruction to stop. When contacting the Chairman, I was told to speak to the Agency. When speaking to the Agency, I was told they act solely on instructions from the Trustees. It became a frustrating circle with no accountability. I was then informed that I did not have neighbour approval. Going back into the documents, I see that there was a clause stating, “subject to,” but as a first-time estate owner, I had no idea what this clause meant, and no one explained it to me at any point. I submitted all documentation exactly as I understood it at the time, with no guidance or clarification provided. After being told to cease my business, we went to every direct neighbour in our area. Every single one of them signed a statement confirming that they didn’t even know the business existed and that it was not a nuisance in any way. Only one neighbour, situated behind us, had lodged a complaint, and he openly told us so afterwards. Thankfully, my business is now in a location where I am very happy. I want to be clear: I love my home and my neighbours. Only one neighbour raised a concern (regarding a fan and women chatting), and I hold no negative feelings about it at all. Dogs bark, birds chirp, fans make noise and people chat, that is part of everyday living. My warning to potential buyers is this: make sure you fully understand how everything works before signing, and hopefully someone guides you properly through the process, because in my experience, that guidance was not offered. We were initially told by the estate agent that we did not need dog approval because we were purchasing a freestanding home, only to discover during signing that approval was required. The contradiction caused delays, as we insisted on having our dog formally approved first. Had he not been accepted, we would have cancelled the purchase entirely. Bonsai Estate could be amazing, but communication, consistency, and a more welcoming approach from the Trustees would make all the difference.
0 replies
4 months ago
Complaint Against Bonsai Estate Trustees
I wish I could give Bonsai Estate more than 1 star, but the management experience has been extremely disappointing. There was no welcome or communication when we moved in—not even an introduction from the chairman. We received business approval, and instead of a simple conversation, we were sent a sudden “cease with immediate effect” email days later, without any attempt to speak to us. This is not about what was done, but how it was done. In my view, Amari (the managing agents) follow whatever the chairman says, offering no resident support. Fairness is app**** to certain people only, and it often feels like others are singled out, even though estate transgressions are openly visible everywhere. Our home is beautiful because we made it beautiful, not because of the estate. The bricks are soft, cracked, and poorly made. And it’s not just us—so many neighbours share the same frustrations. This estate could be wonderful, but the trustees and chairman create a stressful and unfair environment.
0 replies
4 months ago
BAD SERVICE ONEDAYONLY
Purchased a robot vacuum from one day only which worked for a couple of days then ceased working. It took about a month to return it after which I received a mail stating that the manufacturer said there is nothing wrong with it and they couriered it back to me. I then used it again, the first time it worked for an hour before dying, then 30 minutes after which I email OneDayOnly to no avail, no response and today is worked for 10 minutes. It is useless and it is so frustration. They could learn a lot from Takelot, there return process is unflawed.
0 replies
4 months ago
Complaint Against Amari Property Management
My experience with Amari Property Management has been overwhelmingly negative due to the way residents are treated by the chairperson, trustees, and managing agents. From the day we moved in, there was no welcome, no introduction, and no communication from anyone in management. We received written approval for our request, yet no one reached out to explain anything. Then, only a few days later, we suddenly received a “cease with immediate effect” email, without a single conversation or attempt at clarity. This is not about what was done, but how it was done. The lack of professionalism and courtesy is unacceptable. Amari appears to act solely on the chairperson’s instructions, without offering balanced guidance or fair consideration. Fairness is not app**** equally, certain residents receive leniency while others are targeted, even though transgressions across the estate are clearly visible and often ignored. We have also faced issues with poor construction quality. The bricks in our unit are soft, cracked, and poorly made. The appearance of our home is only due to our own investment and repairs. Many neighbours have shared similar stories. There is a consistent pattern of poor communication, selective enforcement, and dismissive behaviour from those responsible for managing the estate. Amari Property Management has the potential to offer a positive living experience, but the current management style creates stress, frustration, and a clear sense of unfairness for residents.
106 replies
5 months ago
OnDayOnly Terrible After Service
Terrible experience with a purchase that worked for one day. I booked a return, and it is now week 2 waiting for a courier to collect. I live in an Estate and am home all day, so the excuse of no one being at home it not working. The worst is now that no one is replying to my emails anymore. So, what happens now, I sit with an automatic vacuum that doesn't work ??
0 replies
55 months ago
Terrible Service
Terrible service. Made me pay twice saying it must be bank charges that I had to pay the exact amount again.... WhatsApp line never gets looked at, emails go unanswered, telephone lines busy. Still awaiting my goods from Shein.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)