KM
Kirsty M
Active since Nov 2017
10
Reviews
0
Industries
Reviews
10 reviews40 months ago
BANK ALLOWING TRANSACTIONS AFTER FRAUD REPORTED
FRAUD! After reporting a fraudulent transactions on my account IN NOVEMBER 2022 via card transactions, to Capitec BLOCKING my card in NOVEMBER!!! To only have the EXACT SAME transactions purchased viay BLOCKED CARD again in on 28 December 2022!!! I AGAIN called, was told I will be contacted in 24 hours which was on 29 December 2022... It has now been with a specialist team ever since then... This bank is commiting fraud and stealing our money. I am proceeding with legal charges against Capitec as my card was blocked therefore how did anyone make purchases with my bank card in Belleville whilst I'm sitting in Pretoria WITH MY BLOCKED CARD. Someone better call me and refund my money PLUS the bank charges for the transactions along with the failed transactions. I'm done with playing nice! REF 101605357
396 replies
73 months ago
Points disappeared and cannot cash out
Been using this platform for a while and now my points have disappeared and it shows -80 points yet i have completed surveys. Their contact us does not work and the email comes back as failed.
0 replies
83 months ago
Fraud! Negligence! Theft! Disgusting service!
I called yesterday (25 June 2019) roughly just after 8am. I was on the phone for well over 30 minutes as I lodged a complaint regarding FNB debiting my account on the wrong day! I then gave FNB until 5pm to refund the money. Then I emailed care@fnb.co.za to which I have STILL received no response. I call again this morning, on the phone for well over 40 minutes. Caleb advised he will lodge the dispute to which I flipped and said I lodged it yesterday then he said he cannot see from which account it came from or was paid to???? What the actual! Then he said he will escalate it and a team leader will call but that my refund will take 5-7 days! I am not prepared to wait that long for your negligence! I demand a refund to be in my account by 5pm today 26 June! I have emailed the ombudsman as well. You guys are thieves! I am disgusted in this bank!
56 replies
90 months ago
Bank of lies and empty promises
Once again! FNB you are a disgrace! You were supposed to give me a full refund on my accounts that you over debited me on. Then you refund me some bogus amount and I have been emailing your loans department with NO response. Then someone attempts to contact me however the phone rings ONCE so my thought is they contact me to make it look like I did not answer so that they dont have to deal with me (nice try guys i have the proof) Then!!! You refund me this morning and then BOOM another debit order goes off! I have now sent all this to the Ombudsman and i have reported you. I am extremely unhappy. I want my accounts closed. Someone Better contact me!
105 replies
90 months ago
Worst Bank to date! Liars! Time to switch banks.
After promises to refund me by Monday 5 November due to the bank over debiting me. I am yet to receive my refund! Speaking to your call centers are pathetic! And that Darren (who is a team leader) FAILED TWICE to keep to his word by means of returning my call and sending me the emails he PROMISED to and had the nerve to say that there is too many "mixed emotions and feelings" on my account. Your collections department needs to contact me URGENTLY! I also expect that this matter be resolved by NO LATER THAN MONDAY 12 NOVEMBER 2018. I am also STILL WAITING TO RECEIVE EMAILS FROM YOUR CLAIMS DEPARTMENT AS WELL AS FROM DARREN!
105 replies
91 months ago
FRAUD!
FRAUD! A bank doing fraud? Interesting. I suggest you contact me before I open a civil case against you. I am sick and tired of this institution!!!!!!
210 replies
92 months ago
Your Bullying and Lies are pathetic.
Your Bullying tactics to get a client to agree with what you want and attempt to claim on your recorded lines that you as the client are 'refusing' to accept the 'advice'. Point being the issue is NOT resolved and nor will I accept that it is resolved. And explain how you 'cannot' locate a call recording? Did you know that by LAW you are required to keep all communication as you offer credit to citizens? Its coincidence that the specific call I am looking for you cannot find? Why because you know that calls are legally binding? You have two options before I go legal. You either locate that call recording or you cancel my contract without attempting to holding me to your early cancellation fees as you are now making it unbearable to work with you therefore breaking the trust relationship between you and I.
315 replies
93 months ago
Disgusting! No service! Thieves!
Your service is disgusting! Get PROMISED call backs and NO ONE contacts me back. Instead your staff update the system to say they contacted me. Do yourselves a favour a check your own call reports! Over debiting me after being told telephonically on 3 occasions that they can CONFIRM what my amount will be and yet you still go ahead and debit more than is required. And then your staff put the phone down on me. What an absolute joke! I will be cancelling and reporting you to the credit bureau.
105 replies
102 months ago
Systems down constantly
Sick of this Bank! Firstly I keep losing EBucks due to your systems being down. First was Friday. Embarrassment! Sitting at a petrol station not being able to pay as it declines with error insufficient funds when I was paid on Friday! What a joke! Now I cannot access telephone banking to do payments or transfers and when I call the bank I am on hold for longer than 15 minutes only for the call to be cut which I have been trying to get through to the bank since Saturday! I will be moving my accounts to ABSA.
105 replies
102 months ago
Inconvenience for customers due to employees capturing incorrect information. Disgusting service!
Contacted your call centre due to Vodacom debiting my account on the 26th when I CLEARLY signed for the LAST DAY OF THE MONTH only to be told that I need to now go to the store (somerset west mall) and to get them to change it and refund me as Vodacom is not responsible for that. How can the onus be on the PAYING client when YOUR EMPLOYEES have captured the incorrect information which has now created additional bank charges. Expect and invoice for petrol and bank charges. I should never have changed over from CellC. Vodacom your service disgusts me! I will NEVER recommend your group to anyone. Not even my dogs.
315 replies
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