RS
Robert S
Active since Dec 2017
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Discovery is a failure
I am at a loss for words. Discovery has failed me as a long term client and my SICK wife. I would like to speak to a manager urgently. First, Discovery processes my claim wrong, then they reprocess it and suddenly I am now liable for the full hospital account? How is this possible? My wife is a REGISTERED Chronic care patient with Discovery for Ulcerative Colitis. ALL her treatments are suppose to be covered from Chronic and her Chronic Care basket? For treatment to take place she HAS TO BE hospitalised? First we were denied access to Fourways Life. We then went to Cure Day on the instruction of DISCOVERY and now they refuse to pay Cure Day because this isn't covered under our plan? This make no sense. This was not a general/random hospital admission? It was TREATMENT for my life changing, life altering, life threatening CHRONIC condition? I want an answer / or be contacted by a manager by the end of the day.
112 replies
4 months ago
TRA is the WORST gap cover ever
I am beyond words. I have no idea what the purpose of gap cover is. I took out this gap cover as they came highly recommended and to aid us is medical aid shortfalls. But in 3 years they have rejected us twice for shortfalls on in hospital procedures. Never EVER choose TRA as a gap cover. They are beyond useless and will look for every excuse not to pay. I will be cancelling my gap cover and looking for a better provider that actually helps their clients.
53 replies
6 months ago
Worst purchase ever, AND even worse service ever
I don't know where to begin. This has come a long way. We bought a Nissan Magnite 1.0 in December of 2022. We test drove it first, did a bunch of research and we were satisfied and happy with our choice. At first, the car made some squeaky noises when we would brake. It being a new car I played if off and assumed it was because the brakes were new and just needed to be used a bit. Afterwards I also started having some weird vibrations under the pedals. This started happening close to it's first service. I brought it (brakes and vibrations) to the dealerships attention and they inspected the vehicle. Turns out that faulty brakes were fitted to the vehicle and they replaced them. This is all that was brought to my attention for being done to my concerns. Fast forward to 2025. I still have the vibrations under my pedals. Took my car for the service again this year and suddenly a bunch of things went wrong. my brake pads had to be replaced again (after only 17000km). Ball bearings and control arm had to also be replaced as well. It's scary that things that are suppose to last awhile had to be replaced so quickly. BUT I still have the severe vibrations under my pedals. The head technician at the dealership told me to have the shocks tested as they can't test them. Which I did. I had the shocks tested and we all (myself and the shocks specialist) were shocked at the results. 3 of my shocks are finished. The car doesn't even have 30000km on the clock yet and the specialist where I had the vehicle tested also said it is impossible for shocks to be in this bad condition for a car that is not even 3 years old yet and also doesn't have 30000km on the clock yet. He agreed that faulty shocks must have been fitted to the car (same story and situation as I had with the brakes in 2023. There is a pattern here). I brought this to my dealerships attention. They asked for the result sheet of the shock test which I sent to them and then they come back and tell me that Nissan declined my replacement of the shocks. This is unacceptable. I don't drive dirt roads, I don't drive off road, I don't even drive long distance. The car is only used for work and back and shopping trips. It is impossible that I could have worn my shocks in 2 years and 10 months of owning the vehicle. I won't let this go. Someone messed up with the shocks on my car and that person needs to be responsible. I wish I can give less than 1 star.
53 replies
8 months ago
Discovery's illiterate response team
And here we are again Discovery. Another useless and pointless interaction. Do I not get a phone call to "discuss" my recent comments about Discovery. And all that's said is "we have you records and notes and further information will be given". Wow... Just wow... But the biggest fact and issue is that NO ONE AT DISCOVERY IS LITERATE ENOUGH TO LISTEN TO MY ISSUE. My wife is being denied treatment at a hospital based off wrongful information given to me by a DISCOVERY HEALTH CONSULTANT!!! Had I not been told that we will still be allowed Fourways Life for my wife's PMB CHRONIC CARE BASKET TREATMENTS I would NOT HAVE CHANGED OUR PLAN. But no. They keep going out of their way to dodge this fact and protect themselves. And because of this, my wife has still not gone for her ANNUAL CHECK UP that should have happened WEEKS AGO already. Because now we have to wait for a slot for the specialist to be able to assist my wife at another facility. Well done Discovery. Well done. It's not like my wife is living with a life long chronic condition that has severely impacted her life. No. Not at all. Let's keep denying patients access to medical care facilities. I've been with Discovery for 8 years now. I'm finally seeing how they treat their clients.
160 replies
8 months ago
Discovery Sucks
The title says it all. That's it. I will be posting 1 star reviews about Discovery every single day until I speak to a decision maker in the company. Not one of their useless call centre robots. Their inhumane responses and treatment of their patients and clients has to stop. End of story
159 replies
9 months ago
Discovery, the suffering
A 1/5 star rating is generous. I wish I could give a negative rating. They deserve a negative rating. On May 28 I phoned Discovery Health with the query of changing my plan from the Essential Smart to the Active Smart, but my wife is a REGISTERED CHRONIC patient for Ulcerative Colitis (which is also a PMB by the way) with an APPROVED chronic care basket. So of course my first instinct is to make sure that she does not lose any of her benefits with regards to her annual treatment that she receives. A part of this annual treatment is a yearly authorisation to 1 day in hospital for a scheduled follow up colonoscopy to review her recovery and adjust treatment is necessary. During this phone call on May 28 at 10h10 and 10h21, the customer care advisor assured me that my wife will still be allowed to go to Fourways Life Hospital because her CHRONIC condition is a PMB and therefor she will be allowed admission for her APPROVED anual check up. Naturally, I believed the word of someone who works for Discovery Health and I felt comfortable to make the switch from the Essential Smart to the Active Smart plan. Oh, how this came around to bite my in the ass. On July 3 we received notification from the doctor that Fourways Life denied my wifes admission for her colonoscopy because our plan does not cover admission to Fourways Life. And then the WHOLE can of worms was opened and spilled all over our lives. Upon further investigation I acknowledge that yes, the Active Smart plan only covers Dynamic Smart Network hospitals (which no one can provide me a list of) BUT that she can be allowed admission to Fourways Life for a PMB admission (WHICH IS WHAT SHE NEEDS TO GO TO HOSPITAL FOR BECAUSE OF HER CHRONIC CARE BASKET). But no, Discovery does not see this the same way. Oh no. They see my wifes Chronic Care Basket treatment as a pre-planned admission (not that she actually NEEDS this treatment) and therefor denied her admission to Fourways Life. Now, here is the deal with Fourways Life: This is the hospital where my wife was diagnosed this irreversible condition. This is where her specialist, diagnostician and treatment doctor practices. The only doctor that we would ever trust to treat my wife for this condition. I then phoned Discovery pre-authorisation for further clarity on this. The man I spoke to, Andre, was very nice and fully understood what we were going through. He advised that the treating doctor write a letter of motivation for why my wife needs to be admitted to Fourways Life that we can submit to the medical board. Which we did. The letter CLEARLY motivated why my wife needs to be admitted to Fourways Life and how TIME SENSITIVE her treatment is because of many complications that can development if she doesn't get in timely. It's July 30th and she still hasn't been treated. The only response we received on the letter of motivation are the following words: "May we have confirmation from the DSP that they cannot assist" And NO ONE can tell us what this actually means. Since then, my broker, bless this man, has been communicating with Discovery trying to sort out this issue for us. Does he not send me the entire email chain between him and his contact at Discovery for the past 2 WEEKS. And then I read something that completely sent me into a rage. 1 line of a few words: "We received confirmation that the client is not registered for any chronic benefit" WHAT THE ACTUAL F***!!! She has been registered and on chronic treatment since January 2024!!! HOW ON GOD'S GREEN EARTH does Discovery not communicate with their other departments? It took me 5 minutes to phone their Chronic department and get the letter of approval for Chronic for my wife received on January 12 2024! I'm at a loss. I'm defeated. My wife, with a registered Chronic condition, who requires PMB admission to hospital, for a Chronic Care treatment, with a letter of motivation from the SPECIALIST, is being denied access to hospital for a time sensitive treament. Discovery would rather see their patients suffer than give them what they need. Thank you Discovery. For absolutely nothing.
159 replies
18 months ago
So called best Chronic department.
Deeply saddened and disappointed. That's all I will say. Claiming a disease is chronic but won't cover it under chronic. Thanks Discovery. Much appreciated efforts.
106 replies
19 months ago
Vumatels' useless cancallation department
Vumatel is currently the most pathetic fibre provider there is. My ISP that I would like to open a contract with cannot do that for me because there is an existing package on the line to my new unit. The ISP is doing everything they can but it comes down to VUMATEL to do a forced termination on the existing line so that I can get my own package. IT'S BEEN A WEEK and I still cannot open a package because Vumatel's cancellation department are not doing THEIR jobs. Their customer service deparment is basically just as useless. There is no service actually taking place there. I NEED Internet for my job and now I am stuck on cellular data WHICH IS EXPENSIVE because Vumatel cannot do their jobs correctly. This is utterly ridiculous.
53 replies
26 months ago
Chronic illness sham
I am highly unhappy with Discovery's treatment of patients who are diagnosed with Chronic illnesses. They want to force us to move away from the doctor that diagnosed my fiancé in December (who we completely trust and will never leave) otherwise they refuse to pay my fiancé's medical bills in full. They rave about their Chronic Care basket but we have to fight everytime something has to be paid out of it. It's utterly ridiculous. The same for bloodwork that my fiancé was sent for. She is suppose to be covered for that as well from her Chronic care basket and AGAIN I get a claims notification that it isn't covered. Why. WHY, WHY, must we also fight to get something done right.
114 replies
27 months ago
Cielo in Benoni is a miss
This place is utterly pathetic. The most useless experience I have ever had. The waitresses are pathetic. Forgetting orders left and right. I had to go and get my own drink from the bar TWICE. We waited over an hour and a half for 2 burgers and a pasta. Some people around us waited over 45min just to order. This place just needs to close down
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
18 (94.73684210526316%)