Total Risk Administrators
Verified Business
Total Risk Administrators
Verified Business
114 Reviews (last 12 months)
Responds in 5 hours 53 min
AI Review Summary
Based on recent customer reviews, Total Risk Administrators delivers a strongly positive gap cover experience for the majority of its clients, with fast claims processing and friendly staff earning consistent praise. However, a notable minority of customers report frustrating claim rejections, poor WhatsApp responsiveness, and concerns about policy transparency. Claims Handling (3.8) and Agent Quality (4.0) are clear strengths, while Communication (3.2) and Pricing & Transparency (3.1) reveal recurring friction.
Top Strengths:
- •Agent Quality & Customer Care: Customers frequently praise named agents like Gift, Sanet, Anita, and Liney for being friendly, patient, and efficient. The human touch and compassion shown during stressful medical situations is a recurring highlight.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#6Ranked In Gap Cover
5h 53mReply Time
66 NPSVery Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 12 hours 19 min
TrustIndex
0
Ranking
#6
in Gap Cover
Avg Reply
5h 53m
NPS Score
66
Recommended: Very Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 12 hours 19 min
Review Distribution
4.3|114 Reviews
May '25 - Apr '26
5(74.8%)
4(6.3%)
3(1.8%)
2(1.8%)
1(15.3%)
5(74.8%)
4(6.3%)
3(1.8%)
2(1.8%)
1(15.3%)
Recent reviews (114)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEL
Eunice L
1 reviews | Active since Jan 2020
17 Mar 2026, 22:22
Honest Opinion, very bad services
Submitted a claim through Optivest rep on the 1st of March 2026, yet to receive a response from TRA, whilst I am receiving messages almost daily from the hospitals. I pay on time every month, read good responses from clients saying they got payouts fast, but my experience is very different.
Helpful (0)
|Replies (0)EL
Eunice L
1 reviews | Active since Jan 2020
17 Mar 2026, 22:22
Honest Opinion, very bad services
Submitted a claim through Optivest rep on the 1st of March 2026, yet to receive a response from TRA, whilst I am receiving messages almost daily from the hospitals. I pay on time every month, read good responses from clients saying they got payouts fast, but my experience is very different.
0
Replies (0)A
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Wilfred
1 reviews | Active since Jan 2020
16 Mar 2026, 14:43
Recorded message at beginning of call not very audible
Recorded message at beginning of call not very audible. But Ronelle in Cape Town was friendly, helpful and efficient. I am satisfied, will follow up and call her again. Thank you.
Helpful (0)
|Replies (0)W
Wilfred
1 reviews | Active since Jan 2020
16 Mar 2026, 14:43
Recorded message at beginning of call not very audible
Recorded message at beginning of call not very audible. But Ronelle in Cape Town was friendly, helpful and efficient. I am satisfied, will follow up and call her again. Thank you.
0
Replies (0)PN
Patricia N
1 reviews | Active since Jan 2020
13 Mar 2026, 12:15
Efficient
Efficient. Speedy response. Friendly people. Love dealing with them. Superstars ⭐
Helpful (0)
|Replies (0)PN
Patricia N
1 reviews | Active since Jan 2020
13 Mar 2026, 12:15
Efficient
Efficient. Speedy response. Friendly people. Love dealing with them. Superstars ⭐
0
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