PR
Pravinash R
Active since Jul 2009
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Momentum initial discounts for life policy is a sham
I recently took out a life policy with Momentum,and after receiving a few quotes, Momentum offered a discount based on their online assessment.With their discount,they were well priced and I took out the policy. A few months later,and they send another message for the annual assessment and now the discount substantially dropped. This immediately will affect the premium going forward. I enquired on this and was told that the %discount would not drop more than 5%. This is ridiculous l, as momentum lure clients with a substantial discount upfront and then medicals are done..before you know it,the discount is errouded with a 5% premium creep annually. This is false advertising and misleading the client with false advertising. The 2nd part is trying to then cancel the policy as the other insurance company offered a min 10year fixed premium that no in hindsight was a better option. This is near impossible. The cancellation division has a 72hr turn around time..and when they did call, I was driving and unable to take the call from Desiree Tlomatsane,so they immediately sent a message to tell me they called. I responded back for an immediate call to cancel the policy and like I said,it's impossible. No call back even after a follow up or even after another 72hr wait and still waiting. Momentum false advertising and misleading customers with no assistance from their client department. If this is the service I revive when I'm alive and paying for life insurance, I am not comfortable going forward for my beneficiaries to deal with this. Can this be escalated and assistance to cancel
56 replies
5 months ago
Unreasonable Delay in Authorisation for Eye Procedure from Bonitas
I am writing to formally lodge a complaint regarding the ongoing and unreasonable delays in authorising my father’s urgent eye procedure (vitrectomy). Despite our transparency and full cooperation since joining the Scheme, Bonitas has not provided clear timelines, effective follow-up, or adequate feedback—resulting in deterioration of his eyesight. This saga has been happening since 06 November 2025. At the point of joining Bonitas, all medical history and documentation from Discovery Medical Aid were submitted, including information relevant to the 12-month exclusion for cardiac arrest. Bonitas assessed this information and app**** the waiting period accordingly. This eye condition did not exist prior to joining the scheme; therefore, it is not linked in any way to the cardiac exclusion. The current delay is due to Bonitas’s internal investigation. We acknowledge Bonitas’s need to conduct an internal investigation due to the break in cover. However: • We, as members, submitted everything required. • Bonitas initiated the investigation. • The delay is now solely on Bonitas's side due to lack of follow-up with the doctors. Lack of follow-up and lack of feedback from Bonitas. Bonitas has repeatedly stated that the form from the Dr is outstanding. However: • On 19 November, the Dr confirmed directly to us that the form was completed and submitted. • Bonitas has not provided: o Proof of attempts to follow up with the doctor since sending the form, o Dates or records of engagement, o Copies of the forms supposedly sent to the doctor, o Any clear ETA for completing the investigation. This creates the impression that Bonitas is not actively managing its own investigation with no ETA on heir investigation. This delay is causing progressive deterioration of my father’s eye condition. Every day lost further compromises his vision. This is an urgent clinical matter. Given the above, I request the following in regards to assistance from Bonitas: 1. A full record of Bonitas’s follow-ups with Dr, including dates, times, and method of communication. 2. Confirmation whether Bonitas has received the form Dr states she submitted. 3. A clear timeline for concluding the investigation. 4. Immediate escalation to the relevant clinical manager for urgent resolution. We have been fully transparent from the start, including accepting and paying the late-joiner penalty. However, the current delays—caused by Bonitas’s internal processes—are resulting in clinical harm, stress, and a complete lack of clarity about next steps.
53 replies
12 months ago
4 Month's and still awaiting the refind
It has been 4 months after my order was collected and I'm still awaiting a refund from Makro online.Despite numerous calls and discussions,I'm still at square 1. The item was collected in Jan2025 and no refund as yet.
176 replies
14 months ago
+27678238273 scan artists
**** artists for fridge and aircon repair. +27678238273. Sometimes goes as the name as Clyde Palmer and post on Facebook fridge repair. Comes in and then claims other things are not working and indicate he need to get it in the morning from the fridge shop cost below R1000 showing you the price from a legit site. Sayings it urgent or the compressor will give in and has to repair it first thing in the morning. After he is gone..so is the cash . ****ming innocent people with lies
71 replies
15 months ago
Cell C Fibre to Home provides lower speed than what you pay
Cell C Fibre to the home is supposed to provide me with 250mbps up and down, however i am not getting this when i run the speed test. It varies between 87up and 12 down. This causing buffering on my devices and streaming. Called and logged many calls, but the support is useless. Tried escalation to manager for a technical to come help test and resolve the problem, but the support line talk jargon and sent me to conduct my own troubleshooting using a LAN 4 cable 9 not sure what that means), only after doing all three 3 complicated tests, and have screenshots are they able to provide a response. Being a non tch person, i have no idea what the jargon means, nor do i have the LAN 4 cable, so its a dead end. Cell C Fiber will lose its customers based on the bad user and non-responsive feedback. I am opting for cancellation and move directly with the OEM ( Metrofibre), but cant seem to get that even right. Would not recommend Cell C Fibre unless they change their support line to a technical support that can actually help, rather than a pass tru admin collection line.
224 replies
17 months ago
Please fix the bust water meter and respond with a sla on water issues.
Have a burst meter and no response to initial reference number and 25 calls or 5 emails. I have water damaging my property and COj is not attending to it or issued any job card. When JHB has water issues; I have a meter that is bust for more than a week and water is shooting like crazy. COj is non functional and not concerned to repair the concerns to avoid bigger issues. During the day;the coj phones just ring and ring and when they do answer the agent is like not concerned or worried.
0 replies
17 months ago
Cell c fibre does not honour it's deals on portal after accepting
Cell C fibre to home becomes non response and does not honour it's deals. Ordered on my fibre profile a deal with no strings attached and now they implementing full costing to packages. After getting a reference and complaining they now reduced the fee for 3 months and then full costing after 3 months. But that was was not the deal or offer accepted.even despite calling,the allocated agent does not take the call. They closed the call and sent an email. I resent them the screenshot of the deal and confirmed to them on their deal that this was different to the one they offered on black Friday. When I did the online deal and had to input credit card details,the mail after vetting was successful and accepted,but the billing is still reflecting the pre deal cost pm and now 3 months discounts. Ridiculous and no way of internal escalation.
0 replies
17 months ago
Excellent service, t...
Excellent service, timely and personalised response with excellent deals
0 replies
23 months ago
Great service from Naked Insurance
The allocated professional consultant Jennika Naicker was amazing and patient with me in dealing with my claim.She assisted me tru the process and when I informed her that the excess was not fair in regards to what the appointmened supply was charging; she provided me with another option. Naked is a very good insurance industry and meets my needs Wish that annual increases are managed to be lower that normal..that's the only thing I would want to see from them without me lowering my cover or excess to bring me back to my last year premium payment. Maybe loyalty could be a factor to determ increases.
53 replies
70 months ago
Fibre support office non responsive to calls and emails
Support office query not resolved. Fibre services not active, and after calling numerous times, including 10 emails to support, customers care and collections, still with no response or Fibre. Been without Fibre for 2 days already and no one can help. Poor service and not what you expect from Cell C
631 replies
Review Distribution
5 Star
5 (29.41176470588235%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
8 (47.05882352941177%)