NK
Nerena K
Active since Dec 2017
4
Reviews
0
Industries
Reviews
4 reviews37 months ago
BESTBUYER / SHOP SMART IS ****MERS - BEWARE!!
Good day, Bestbuyer alias Shop Smart, Address: 103 Main Reef Road, Amalgam is a ****!! I ordered & paid for an item from them on the 13th March 2023. I spoke to a lady called Bernadette. On the 15th I started enquiring as to when I would be receiving my order after which she sent me an Invoice as well as an order no. By the 24th March I started following up with Aramex again about the delivery when I was told that it might be a ****. So this is the whatsapp & e-mail that I sent to them: "Hi Bernadette, so I started enquiring about my order this morning just to receive the following message from Aramex: "I do believe there are multiple chats were customers are providing the same number, please can you confirm with the shipper as this may be a **** that could be going around" 😡 Can you please give me urgent feedback on the matter. My "so-called" order number is: DBP47429168942 Please note that I will not hesitate to take this matter further if I find out it is a ****. I do not tolerate dishonest people so I will go to the highest authority to either get my product that I ordered or my money back!!" The rep**** on my e-mail that they are aware that there was a mix up with my waybill number & that they will try and sort it out a.s.a.p. Since then the communication stopped - they don't answer any e-mails or whatsapps & there is no number where you can actually get hold of them. I followed up with Aramex this morning & this was their reply" [12:00, 04/04/2023] Aramex South Africa: Most Recent: 📦Collected by Consignee 🗓️2023-03-24 10:00:00 📍Cape Town, South Africa Previous: 📦Under processing at operations facility 🗓️2023-03-24 00:59:00 📍Cape Town, South Africa —————————————— 📦Received at Origin Facility 🗓️2023-03-23 16:44:00 📍Sandton, South Africa —————————————— 📦Shipment Update 🗓️2023-03-22 17:07:00 📍Sandton, South Africa —————————————— 📦Received at Origin Facility 🗓️2023-03-22 17:07:00 📍Sandton, South Africa —————————————— 📦Record Created 🗓️2023-03-22 15:04:00 📍Sandton, South Africa —————————————— 📦Collected from Drop Box 🗓️2023-03-22 15:04:00, 📍Sandton, South Africa [12:00, 04/04/2023] Aramex South Africa: Is there anything else I can help you with?🙂 📦 1 - Track another shipment 🛒 2 - Find your nearest Store-To-Door location 📞 3 - Chat to an agent now [12:00, 04/04/2023] Nerena Koekemoer: 3 [12:00, 04/04/2023] Aramex South Africa: Sure, please enter your waybill number, before I connect you to an agent? ⌨ [12:01, 04/04/2023] Nerena Koekemoer: DBP47429168942 [12:01, 04/04/2023] Aramex South Africa: Great. What do you need help with today?🤔 [12:01, 04/04/2023] Nerena Koekemoer: I have not received anything - I see it says collected by consignee but it wasn't me & I do not live in Cape Town [12:02, 04/04/2023] Aramex South Africa: Thank you. Hang on a second while I connect you to a live chat agent😉👍 [12:22, 04/04/2023] Aramex South Africa: Hi there. My name is Bry-Lynne and I will be handling your request. Give me a moment while I look into this for you. Thanks [12:40, 04/04/2023] Aramex South Africa: Please note this has been identified as a **** Shipment, we do apologies Kindly contact your shipper for further assistance They have since blocked my account as well as taken the owners name of their website. Hi name is Marcell.. So be warned - they are a bunch of ****mers!!
0 replies
42 months ago
Cell C - Pathetic & Incompetent!!
Cell C is the worst company ever to try & solve a query with. I have never seen such a bunch of incompetent people in my life!! I received an sms on the 31st October to say that my "cancellation request" was successful. Something I did not request! Upon phoning the Key West store I was informed that my contract has been permanently deactivated due to non payment! This is the biggest load of **** as my account was paid every single month via EFT but was never allocated to my account! What made it worse was that I sent Cell C all the payments & I even got confirmation from thpd@cellc.co.za on the 20th October confirming that the payments have been allocated! So since last week Tuesday I was sent back & forth from the lawyers to Customer Care to try & solve this problem. I have sent the exact same POP's to 5 different people now and NO ONE are able to help me. They just keep saying that I will get feedback in 48 hours which is NOT happening!! In the meantime I am stuck without my phone which I need for my work which is totally unacceptable! I will NOT renew my contract with Cell C again & I will also NOT recommend them to anyone as their service is beyond pathetic! If my issues are not sorted out by cob on Tuesday 08 November 2022 I will have no other option but to put this very same complaint on Social Media!! And by that I mean my payments must be allocated & my contract reinstated as it was NOT due to non payment that my contract was cancelled but due to a bunch of incompetent people that does not know how to do their work! Please note that I am not interested in a prepaid option - I want my contract reinstated!! It is ALL or NOTHING!!
924 replies
70 months ago
5 Star Service from 5 Star Furniture!!
Thank you Frikkie Venter & Celia van Tonder for the 5 Star service that I received from you when purchasing my couches. Frikkie stayed in touch - even after hours - patiently answering all my questions. I was informed of all the options available until I finally made my decision. Thereafter it was smooth sailing - my product was prepared & delivered to me on time. Frikkie also followed up after delivery to confirm that I was satisfied. Thank you very much - I really appreciate your effort & would recommend you to everyone I know. Regards. Nerena.
0 replies
102 months ago
Unlawful Billing!!!!!!!!!!!!!!
Good day, With reference to the above mentioned cell no! I want to STRONGLY DISPUTE an ALLEGED subscription which I did NOT sign up to!!! I contacted Cell C on the 3rd November 2017 with regards to an amount of R658.50 for content services that was added to my account. They confirmed that it was for Mira Networks & promised that they will send an e-mail to yourselves to cancel the subscription – they even gave me a reference number which I now realise is not even valid - # ********** - & assisted me to unsubscribe on my cell phone via the *133*1# option. They also promised that I will be refunded which still has not been done! This morning I had another shock when yet another amount in excess of R700 went through on my bank account!! Cell C is now pulling up their shoulders blaming you guys!! I will NOT tolerate this because I did NOT sign up to any Content Services & I certainly did not authorise anyone to make any deductions from my bank account! I want this matter resolved today because I will NOT just sit back & watch how money gets stolen from my account!! And I WILL revert to social media as well as Hello Peter to get this matter resolved! I want my money back in my account a.s.a.p & I want this subscription cancelled & my cell number blocked from any such subscriptions in future! Your urgent assistance will be appreciated! Regards
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)