MH
Margo H
Active since Dec 2017
43
Reviews
0
Industries
Reviews
43 reviews4 months ago
Late delivery and appalling client service
Worst experience with an online order and assistance from Call Center agents. I placed and order on 23rd November 2025 to be delivered at the store expected delivery date 1st December Called on the 1st and was told that its out for delivery to the store but wasn't. Called again Tuesday 2nd December 8.20am and spoke to an unpleasant agent Mbali Vilakazi who wasn't very interested in assisting me and advised that the order out for delivery, called again 1.40pm and was put on hold by agent for almost 10 mins until i dropped the call. I have placed orders from other service providers this week who delivery after 3 days. I am appalled by the service from Mr. Price
0 replies
7 months ago
Shocking & Disappointing Service -Gems Membership Blunder
I am disappointing and extremely frustrated with the service received from Metropolitan Health regarding a Gems membership, Main Member passed away on 28th July the medical aid was terminated on 31st July with both Main member and beneficiary being in hospital and step down during this time and beneficiary few days into August now these bills are not being covered and the beneficiary was meant to continue on the medical aid and become main member but instead was loaded as a new member resulting in a late joining fee penalty note that these have been members since 2009, Not only has the death caused immense emotional distress for the family now we battling with hospital bills and a medical aid which is not active for an elderly chronic patient . Many emails and correspondence have been sent since the beginning of August. Absolutely shocking and heartless
0 replies
15 months ago
Dishonest Service Providers - Pathetic Service
Shocking experience with this service provider, Perception advertised a party for the 21st December 2024 which they cancelled and rescheduled for the 15th of February 2025 and publicly advised clients that a full refund would be available. Perception does not respond to any messages on Instagram and not contactable telephonically either. Howler has also not been helpful, and a message was received that a partial refund will be provided and still no updates on party that is meant to take place on the 15th of February I demand a full refund!!!!!
0 replies
19 months ago
Dishonest Company
I am so annoyed and frustrated with Finchoice my account was settled in full, yet I was still debited this morning, the call center agent Wendy also had no sense of urgency. Finchoice had no right debiting my account, and I will report this with my bank too. I will not wait 2 to 3 working days for a refund, this is unacceptable business practices.
159 replies
23 months ago
*********, poor workmanship and dishonest service provider - Basil De Cerff pool installations
Please be weary when dealing with Basil De Cerff, he installed our pool in 2014 a year after we started experiencing issues like faulty pump , leakage and sunken tiles which he repaired at a cost of course we also signed a contract which included the plans only to discover that it was never submitted by Ashton Hendricks contracted by Basil we have sent numerous correspondence with no solution to date, we have been extremely lenient with him due to illness but will now go the legal route.
0 replies
24 months ago
Shocking service - Faulty Hisense fridge
It has been 2 weeks since lodging a complaint on hello peter regarding a faulty fridge purchased from Hisense even worse it's the 2nd replacement already, I'm frustrated and angry my food is going off which is costly and unacceptable. The technician has written a report on Friday 19th April 2024 but I haven't received any response or contact from Makro. SHOCKING !!!!!! Shocking Service -Faulty Hisense Fridge I am angry and frustrated with the service i am receiving from Makro i logged a request for a technician to access and repair fridge that was bought from Makro there was also repairs done in January however issues are persisting the fridge is only 2 years old. During this time my food is being spoilt which is costly. Shocking customer service I made contact with Makro Ottery on the 30/01/2024 @8.15am and spoke to Neo, I bought a Hisense fridge which broke and was then replaced and now 2 years later same issues being experienced such bad quality, and one does not expect such expensive goods to have a short life span. I was assured by the consultant Neo that I would be contacted regarding the request to have an incident logged and technician to be dispatched. Emails have also been sent to Makro with no response either. Absolutely shocking Reply (3) Makro’s reply 31 Jan 2024 at 14:05 Good day Margo, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards, Makro Hello Peter Team Margo ’s reply 01 Feb 2024 at 10:10 Good Day Thank you for your email, why does the company only respond when complaints are lodged on Hello Peter, 3 days later and Makro still hasn't responded to my emails and no technician has been allocated. My food has been spoilt. I am extremely disappointed in Makro. Margo ’s reply 11 Apr 2024 at 07:50 Good Morning It’s barely been 3 months since technician assisted with repairs and we experiencing the same issue. Kindly log a request for an urgent call out. This is so frustrating Margo Reply (2) Makro’s reply 17 Apr 2024 at 16:15 Good day Margo, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled. Kindly note that we have escalated your matter to Hisense to assist with checking your service request. We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received. Once again we apologise for the inconvenience caused throughout your journey with us. Hope you find the above in order. Kind regards, Makro Hello Peter Team Margo ’s reply 22 Apr 2024 at 15:15 Good Day Kindly note that the technician has compiled a report regarding the faulty fridge. Please advise soonest on the outcome, it's almost 2 weeks now since I made contact. Thank you. Margo
71 replies
24 months ago
Shocking Service -Faulty Hisense Fridge
I am angry and frustrated with the service i am receiving from Makro i logged a request for a technician to access and repair fridge that was bought from Makro there was also repairs done in January however issues are persisting the fridge is only 2 years old. During this time my food is being spoilt which is costly. Shocking customer service I made contact with Makro Ottery on the 30/01/2024 @8.15am and spoke to Neo, I bought a Hisense fridge which broke and was then replaced and now 2 years later same issues being experienced such bad quality, and one does not expect such expensive goods to have a short life span. I was assured by the consultant Neo that I would be contacted regarding the request to have an incident logged and technician to be dispatched. Emails have also been sent to Makro with no response either. Absolutely shocking Reply (3) Makro’s reply 31 Jan 2024 at 14:05 Good day Margo, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards, Makro Hello Peter Team Margo ’s reply 01 Feb 2024 at 10:10 Good Day Thank you for your email, why does the company only respond when complaints are lodged on Hello Peter, 3 days later and Makro still hasn't responded to my emails and no technician has been allocated. My food has been spoilt. I am extremely disappointed in Makro. Margo ’s reply 11 Apr 2024 at 07:50 Good Morning It’s barely been 3 months since technician assisted with repairs and we experiencing the same issue. Kindly log a request for an urgent call out. This is so frustrating Margo
106 replies
27 months ago
Shocking customer service
I made contact with Makro Ottery on the 30/01/2024 @8.15am and spoke to Neo, I bought a Hisense fridge which broke and was then replaced and now 2 years later same issues being experienced such bad quality, and one does not expect such expensive goods to have a short life span. I was assured by the consultant Neo that I would be contacted regarding the request to have an incident logged and technician to be dispatched. Emails have also been sent to Makro with no response either. Absolutely shocking
169 replies
30 months ago
Dishonest practices
I received new cards in December 2022, I don't often use my cards because i mostly do online shopping and eft transfers, lately both my savings account and credit card have been experiencing chip errors when doing a transaction in stores happening to my husband as well, I went into the blue route Mall Tokai Capitec office and was told that I would need a card replacement at my own cost.... This is absolutely absurd, shocking and daylight ******* from this bank, as a loyal client I know consider closing this account.
131 replies
31 months ago
Disappointing Service
As a very loyal client that pays my account diligently, I am disappointed in the current service, your mobi site has been down for a few days now firstly it appears as if my account was hacked now, I'm having issues doing a reloan. It's quite frustrating and the agents don't really seem interested. I recently paid-up account and decided to do business with Finchoice again hoping that the service would improve. A disappointed client!!
0 replies
Review Distribution
5 Star
5 (11.627906976744185%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (4.651162790697675%)
1 Star
36 (83.72093023255815%)