LM
Lulu M
Active since Dec 2017
5
Reviews
0
Industries
Reviews
5 reviews57 months ago
Not so reliable Union Life and 3sixty Life
I took a funeral cover for my maternal grandmother years ago. She passed on 23 April 2021 and I submitted a claim for the funeral cover after she was buried. I used the money I had as we wanted to have a funeral sooner. Grandmother passed away in KwaZulu Natal and I submitted all the required documents to Union Life now known as 3sixty life. Needless to say they did not acknowledge my claim or respond to me each time I sent a follow up. I ended up writing to info@3sixtylife.co.za and claims but no response. My account has been debited in May, June and July even though the person covered has passed away.
0 replies
73 months ago
Complaint
Good day In February 2020, around the 4th, I applied for a data contract of 50GB at a monthly subscription of R299.00. A few days later I received the router. Before I went further with my application, I entered my home address on Supersonic website to see if there is coverage at my residential area as this contract is needed for my home. According to MTN Supersonic, my area has coverage. Back to the router and the sim card. I connected the router as per instructions and to my surprise, there was no data connection. I immediately reported the challenge at Supersonic. I was informed that the issue or problem was with the simcard and a new simcard will be sent to me. I was sent the new sim card and again, no access to data on the router. Whilst all this is happening, Supersonic tried to debit my account and I asked them what am I being charged for when I have not even used 1MB of their data. The person I spoke to said she will speak to Billing department. I waited for a call and nobody called me. Fast forward to End March, Supersonic billed me R1570.00 for the contract that I haven't used not even one day. Now, end March was end of the second month with this unusable contract. Why am I billed R1570.00? I also have no idea. My understanding is that it should have been R600.00 for Feb and March. Up to today, as I write this review, I have not been able to use this contract, no one from supersonic has answered my whatsapp or emails and not even a customer care call. What am I expected to do in this case? I understand that we are on lockdown but supersonic is a company that deals in data so I am pretty sure that they have some staff working. Frustrated and Confused client. I can be contacted on 0833 860 503 and or lulumkhize@yahoo.com.
1575 replies
75 months ago
Outstanding refund
Outstanding refund from Howler My daughter attended Afropunk on 30 December 2019. She spent R230.00 on her ticket and the refund of R270.00 is still outstanding. Her ticket number is b3cebf09eaff6b. This ticket was purchased together with ticket number 8914869b927d34. I have asked on Howler’s website for a refund and no response was received. My first refund request was done around 5 January 2020. How do you operate your business, really?
336 replies
102 months ago
Thank You
On 6 December 2017, I posted a review titled "Extra charges on a balance of 0.45" I would like to say thank you to Capitec's Complaint Management Officer A Florence for her quick response and resolution to my query.
105 replies
102 months ago
Extra charges on a balance of 0.45c
I had a loan with Capitec which was paid up on 13 December 2016. On 14 December 2016, I was charged interest for the same loan that was paid up. On 15 October and 15 November 2017, Capitec deducted an amount of RI78.00 and R2115 respectively from my account without informing me. I must say that in between the time the loan was paid up and the Debit dates, Capitec did not inform me of this balance. Today, 0.45c have become about R2200.00. The lady (Lizette) who was trying to help me did not help to my satisfaction at all. The bank cannot even provide me with the statement. I was informed in writing that even though paid, the loan kept on adding interests on 0.45. How possible is this? Capitec is ripping me off in broad daylight. Capitec's incompetent has now become my punishment.
105 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)