UN
usha N
Active since Dec 2017
5
Reviews
0
Industries
Reviews
5 reviews53 months ago
Complaint : Edgars Retail
I made several calls to the Edgars Customer Care Division on behalf of my dad, Mr V Girdhari, (a pensioner) for Assistance on his account. I have spoken to two assistants, Ayanda and Vuyo and a manager Viresh, all of whom cut the call on me and did not return my calls. I have made 5 calls - duration 1 hour 45 minutes. The last time that I called through, I was transferred around to 3 different agents, looking for Ayanda, who it turns out works for a partner, Blake and she did not Return my call as well. It is absolutely ridiculous that I must make all these calls at my expense and not receive any satisfaction or assistance. The last purchases he made was in June 2021 and by September 2021, his balance had dropped to R141.65. In October 2021, he received and SMS indicating a Nil instalment due. With no further purchases being made, it is amazing how he now has a balance of R475.00. Absolutely disgusting services!!
2 replies
66 months ago
Bad Service - RCS (taken over the Edcon Group)
RCS has taken over the Edcon group and is now charging me Edgars club fees on an account that had a nil balance as at 30th September 2020. I have requested them to remove this charge and the call center agent advised that her manager would call me back within 48 hours to resolve the matter. It is now one week later and no one has called or communicated. I even went to far as to cancel the Edgars club benefit in order to stop the charges but despite receiving an email from RCS on the 2nd of December 2020, the benefit was not cancelled.
1 reply
68 months ago
Complaint against the online support team.
The Course content is excellent and so is the Lecturer, however, the course co-ordinator was non-responsive to emails or calls. The online site is difficult to navigate and assistance was lagging.
2 replies
96 months ago
Compliment for Cajees at Gateway Umhlanga
I just want to write a big thank you to Aziza, the owner to Cajees at Gateway! Excellent customer service! My daughter is very satisfied with the way the store handled the issue she had with the watch that she wanted to purchase. Aziza went out of her way to order the watch and still offer it to my daughter at the price that she saw it for. Thank you to Zai as well. Yours sincerely : Satisfied customer Usha
0 replies
103 months ago
Poor Customer Service Leaving Passenger Shocked and Embarrassed
RE: COMPLAINT AGAINST A FLIGHT ATTENDANT: BUNTU MAPUKATA Flight reference: BA6223 Scheduled departure time: 15:00 hours Delayed till: 16:45 hours I was on a flight with British Airways from Johannesburg to Durban, on Saturday the 2nd of December 2017. Upon entering the cabin, I requested assistance from flight attendant, Buntu Mapukata, to stow my bag into the overhead compartment. His loud, clear and rude response was, and I quote, “ I cannot help you with your luggage. It is your responsibility to stow your own luggage. I cannot assist”. He did not provide me with a valid reason of why he did not want to assist me. After saying this, he promptly walked away. The tone of his voice was arrogant and nowhere near apologetic. Needless to say, I was stunned, shocked by his response and another passenger, had to assist me with my luggage as I am only 1.5 meters. His behaviour also offended other passengers around me and a gentleman made it clear to another flight attendant, that Buntu’s behaviour is unacceptable. I was on the flight with about 16 work colleagues and we also noticed that the other attendants were clearly assisting other more able passengers to stow their luggage; which irked us even more! This was one of the worst experiences that I have ever had on an aircraft. I was left embarrassed and without assistance. Why do British Airways employ staff that are discourteous and rude? Why do British Airways not train staff on customer service and passenger responsibility? Would Buntu’s attitude have been the same if I were a Black South African as opposed to being an Indian? I require feedback on how this situation will be dealt with (especially proof of action to rectify this employee’s bad behaviour). Disappointed and Dismayed!
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)