TM
TK M
Active since Dec 2017
6
Reviews
0
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Reviews
6 reviews3 months ago
Money get debited without my permission
This matter requires immediate investigation, as unauthorized debits have occurred on my account following the addition of my card to your platform, despite no services being rendered. This issue has recurred on multiple occasions.
0 replies
4 months ago
Unprofessional
December 25 I visited the olive & oil restaurant st the Pavilion Shopping Centre to oder the sea platte , the times between 14hrs and 15hrs On Thursday afternoon, I was ill treated by the front desk The staff informed me that they do not accept walk-in orders, despite my request for a takeaway. I was dismissed and told that customers with reservations were prioritized over me.The male front working personal had to push me outside of the shop I was subjected to aggressive behavior simply for attempting to order food.
0 replies
13 months ago
A formal complaint has been filed against Ms Mabaso and Mr Ndaba at Lewis (Jozini))
A formal complaint has been filed against Ms Mabaso and Mr Ndaba at Lewis (Jozini)) Khalazile Masondo Tue 4/1/2025 5:44 PM Show all 3 recipients To: Lewis 1081 Jozini <1081@lewisstores.co.za>; Customer support <customersupport@lewisgroup.co.za>; ... Show all 2 attachments (341 KB) It is regrettable that you are only providing follow-up after I have repeatedly requested your assistance with your incomplete , Mr Ndaba. I have provided my banking details and a copy of my ID for your processing with the refund. Lewis 1081 Jozini <1081@lewisstores.co.za> Good day Colleagues May you kindly assist me if there is a way to assist the customer, as I am unable to process it from the branch level. There are no documentations brought and he refused to get them for me. He called and asked me to do a follow up on his Tue 5:02p Khalazile Masondo ID 8307096027082 Tue 9:43a Customer support <customersupport@lewisgroup.co.za> Good day Please provide us with your ID number for us to assist you with your query. Kind regards Amanda Vollenhoven From: Khalazile Masondo <Khalazile.Masondo@kzndard.gov.za> Sent: Monday, 31 March 2025 22:07 To: Customer support <customersupport@lewisgroup.co.za>; Tue 8:24a Khalazile Masondo Mon 3/31/2025 10:07 PM To: customersupport@lewisgroup.co.za; 1081@lewisstores.co.za; Greetings I express my profound regret for the situation where these individuals have refused to reimburse me for the amount of R2000, which was paid through Laybuy. On the 15th of January 2025, I initiated a Laybuy with your store at Jozini. I selected a bed worth R6500 and placed a deposit of R1000 to begin my Laybuy middle February I paid R1000 to make a total of R2000. However, due to unforeseen circumstances, I have decided to withdraw my Laybuy. On March 31, 2025, I made a visit to the store to inform them that I had the intention to cancel the Laybuy transaction. Ms. Mabaso store manager declined to proceed with my refund, insisting that I provide an affidavit that does not conform to your refund policy and procedures. It was advised to engage with Mr Ndaba via his mobile phone number 0730895558. The level of behavior exhibited by this gentleman towards me was accepted. Both individuals failed to adhere to the company's policy of a refund to meet my expectations. Consequently, I request you to implement the internal process to initiate an investigation into the possible misconduct towards your competent managers. Furthermore, I would like to escalate this matter to the board for refusing to reimburse my funds. Lewis stores continues to be a prominent brand that provides furniture to the community. We must not allow individuals to undermine the company and misrepresent the company, Mr Ndaba and Ms Mabaso. I look forward to receiving my money back within the stipulated time frame, without any interference from Mr Ndaba or Ms Mabaso. This money remains solely my responsibility.
53 replies
85 months ago
Supabets bad customer service
Formal complaint pinetown branch Supabets. On Friday 26/04/2019 around 14:38 a guy working for this company has given me a waste customer experience i have even seen in my life, walked inn the gambling branch in pinetown wanting to Fica my electronic account he kept on calling people behind me to assist them when i asked him why is her doing that he said to me if yiu are here to fica u wait people that are buying cards they don't wait, he said if u are not happy with what i am doing please leave go then i simple walked our to the branch without being assist, i was surprised cause was the first in the queue. Workers in these gambling department they have a bad attitude towards customers. Sent the email to the area manager till today i have not yet received any feedback from them. What a loose gambling institution
56 replies
98 months ago
Horrible service
Friday 23 of March 2018 I visited capitec bank at Jozini mall one of the sales consultant tried to help me to apply for a loan.given the fact that my I'd book was stolen 2012, SAFPS protected my profile under credit Breuer, Philile the capitec consultant failed to get her forensic department to on the phone I watied for almost 2 hours that means the capitec forensic department is dead., she told me to walk ways to come back on a Monday on the 26 March 2018, In the morning I walked to the very same bank I was given to an incomplete Zinhle Mahlaba to try and help me ,I provided her with the letter that her dead forensic department requested with a hope that by the end of the business day the issue will be sorted I was wrong the incomplete consultant showed a lake of product knowledge I could not get any communication from her as I was not prepared to seat inn the bank for the whole day,Tuesday I call inn she was not inn to help me no communication was not given to me .tried to get a branch manager to help me but I could not get hold of her I was told that she is inn the meeting I had out my contact details with a hope that she will attand to my request I was wrong again Tuesday business ended without me been assisted either by zinhle mahlaba or capitec bank forensic non jozini mall capitec manager.Wednesday I call the bank asked or requested to talk to the manager I was told that she is not inn as well asked for zinhle Mahlaba to update me on my application and the way forward since she was back on duty she said she is waiting for her forensic department asked for a reference number of my application or query she failed to give me the information she told me that I cannot tell her what to do she does not work for me I know nothing about banking process and policy of how capitec work. To my knowledge it seem that zihle Mahlaba did not log a query under my name. Capitec has given me a horrible customer I am thinking of closing my ACCOUNT with them
106 replies
102 months ago
Policy problem
Seven days ago I made a call to altrisk regarding my policy,call agent transfered my call to so called supervisor his name is Christopher van Rooyen her promised to assist me regarding my polive I sent him four emails he does not respond them you can't get hold of him on the phone he is too big for his shoes his call centre agent are protecting him. Please help me to get someone higher than this Christopher van Rooyen within the company cause my customer rights has beended violated by this worker. Regards Client
158 replies
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1 Star
6 (100%)