RK
Roeline K
Active since Dec 2017
7
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0
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Reviews
7 reviews85 months ago
Refund
I have made a payment for a consultation with Dr L Freislich of R500.00 in advance of the appointment as my medical aid ran out. On the 16th May 2019 I have send her the first email to cancel my appointment for the 23 July 2019 and refund me the R500.00 that I have paid in advance. I made 2 phone calls after the email of the 17th May 2019 to follow up on the refund. I was told by the nurse at the consulting rooms when I phoned that they will refund the money on the 29th May 2019. No refund was done and I have send another email on the 03 June 2019 and I still did not get a reply or a refund. I am in financial difficulty and I need that refund urgently.
0 replies
86 months ago
Vodacom Fraud Insurance
I have done an upgrade on my Vodacom contract for the number ********** 842 at the Grove Mall during December 2017. I clearly stated that I do not want to use Vodacoms cellsure insurance as I have my own personal insurance that I get for my phones. I have made numerous requests to get the insurance cancelled and my money credited on my Vodacom account. Now I received an sms that states my account is in arrears. I have phoned them this morning again and it feels if I just get to a dead stop every time I query the complaint. I have send numerous emails to the customer care at Vodacom and replied back on there automated email that they request your information to access your account, only with now success. No phone call from there customer service center or and email from them explaining the situation. This morning I spoke to a lady in the Cell sure department and they said I have upgraded at the Brooklyn Mall and not at the Grove. This makes it even more suspicious from them. All my phone contracts I get a separate invoice for.
6 replies
90 months ago
Customer Care Complaint
I have send an email on the 31/12/2018 to cancel the laptop insurance that is on the account. This should have been cancelled 2 years ago when I upgraded from the tablet to a phone. On numerous occasion I have requested for the insurance to be cancelled as I have my own insurance and that I previously had an issue with the insurance that Vodacom sells on your upgrade. I replied the same day to the email from Vodacom Customer Care Reply - Authentication Response. And again I got an account last week with the insurance on it again. I want this cancelled and refunded for Januarie 2019.
2 replies
96 months ago
Harassment phone calls
Good day, I would like to lay a complaint against Homechoice. I pay my account every month on time , even though the vacuum cleaner that i bought is not working. I have reported this numerous times already and I am not in the financial situation that I can just pay the postage and send the vacuum cleaner back. They should rather phone their clients that is not paying than phoning their clients that pays every month. This is not the first time this MONTH that i get a phone call from Homechoice in regards to my account. I am not the first person that I know that is complaining about the phone calls from Homechoice. Please remove my contact number. I do not want to get any phone call for marketing or anything else from Homechoice. If this phone calls go on, I will lay a case of harassment against Homechoice. I have had it with them and form what is happening now, I would not buy from them again. The service is bad.
1 reply
99 months ago
Terrible after sales service
I have lodged a Hello peter complaint on the 13/03/2018 and then got a call from one of their agents that said I need to pay the postage and send the Vacuum cleaner that I bought through Homechoice back to their Head office in Capetown. I pay my installment every month for something that I can't even used as it is faulty. That was the last that I heard from Homechoice but they are very quick to phone and sell something else. I either want my money back that I already paid since 05/2017 and they need to send a courier to come and fetch the vacuum cleaner and cancel everything. I am not going to buy another vacuum cleaner from Homechoice as this is the second one that I bought and the same thing happened. It is still under the warranty. The service from the agent that phoned me was really terrible and their was no customer service. She just didn't listen at all, she only said that I must send the vacuum cleaner back to Homechoice. As far as I am concerned they can fetch the vacuum cleaner and give me my money back or just close my account and I will go somewhere else to go and buy myself a vacuum cleaner that work. This is the second vacuum cleaner that I bought from them and the same happened.
1 reply
100 months ago
Panasonic Vacuum cleaner
I bought a PANASONIC VACUUM CLEANER (Grey) MODEL by Homechoice during 2017. I barely use as most of my house got tiles and I have 3 lose carpets in my house. Last week I made an inquiry on Homechoice website and I got a phone call, but only to here that they want to sell other homechoice specials to me. The vacuum cleaner made a funny noise and it smelled like something is burning. Now the vacuum cleaner do not even switch on. I am still paying the monthly installment and surely it must be still under a warranty. This is the first time that I ever struggled to get an answer from Homechoice. They are quickly to phone you for an order and the payment but there after sales is ****.
1 reply
103 months ago
Vodacom upgrade
On the 23/11/2017 I did my upgrade online as it was due for an upgrade. I received the confirmation email on the 23/11/2017 that my upgrade was confirmed. A week later I phoned to confirm my order and the lady said that their upgrade department will phone me and that I can accept my delivery between the 1st and the 7th of December 2017. On the 18/12/2017 I phoned there upgrade department again to follow up on my upgrade as I did not receive a phone call from them or a delivery of my upgrade. This was done on the black Friday specials they had on there website and I would not have paid the admin fee of R150.00 for the upgrade. On my phone call on the 18/12/2017 I was informed that my upgrade was cancelled. I never got a phone call from Vodacom or any explanation on why this was cancelled. On the 18/12/2017 I went to the Vodacom shop at The Grove Mall to do my upgrade. Mike assisted me after I was waiting more than an half an hour in the shop to be helped. My upgrade was done, I paid the R150.00 admin charges as they requested. The special in the book stated that I get a bluetooth speaker with my upgrade. I have asked him if my current sim card will fit in my new upgraded phone. To my surprise my current sim card do not fit in my new upgrade phone. Now I will have to pay for a sim swop as well. I am very disappointed in the service recently from Vodacom. Vodacom just don't care about their clients anymore.
1 reply
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2 Star
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1 Star
7 (100%)