DW
David W
Active since Dec 2017
46
Reviews
0
Industries
Reviews
46 reviews3 months ago
Having syncing issues with Huawei device and VERY delayed responses to Weekly and Monthly Wins
Good day This is now the fifth or sixth time I have had to follow up on requesting weekly and monthly wins that we aren't receiving. Since September last year we have had issues. Multiply informed us that they know of the problem and will correct it. Fast forward two months, we were still having issues. There were no correspondence sent to me regarding that the Huawei device should be re-linked, but accidently I saw the option in November and re-linked the device. All of the required Active and Recharge Dayz have been completed, not a single one was left out. I sent through the proof of all of the active days (via the Huawei Health App, as all of the steps are on there) and we only received 6 out of 11 vouchers and missed out on a crucial Monthly win (worth R115 on its own). Fast forward another month (December and January), my wife's account hasn't received her Weekly+Recharge+Monthly win for last week in December (3 vouchers) and the first week in January (2 vouchers; Weekly win and Recharge/boosted). At this rate I need to keep an Excel sheet for all the vouchers that Multiply is owing and maybe charge interest for the amounts. 4xWeekly wins (3xR40 + 1xR60) 4xRecharge days/Boosted wins (3xR40 + 1xR60) 2xMonthly wins (2xR115) Total: R590
56 replies
5 months ago
Return request denied. Takealot says it is USER Damage while you can clearly see the inferior parts of the item.
Good day . I received an email today from Takealot saying that they won't honor the 6 month warranty as I had damaged the product. The item is a Silicone Watch Strap compatible with Huawei Band 9. The original band I had around 7 months, then one of the band's clips broke off. I couldn't use the item and had to get ASAP a replacement as the steps are sent to my medical aid. I purchased the replacement band and in 2 months time, one of the band's pair of clips (that clicks into the watch) broke off. Luckily I had my original band and the one whose clips were still intact, was the same one that broke off. I used this off-pair of straps for another 2 months, then the clips also broke off from the replacement band. I checked the warranty and it said 6 months. Thought that I could send it back, now Takealot says it is USER Damage. Please explain to me how that is possible for 3 out of 4 straps' clips to break and the replacement band's clips breaking in months 2 and 4? I'm an accountant, I don't do any extreme sports, I only use the watch as a step counter for my medical aid
0 replies
6 months ago
Huawei Syncing Issues + no vouchers from Multiply
Having syncing issues with Multiply's app. Our Huawei Band 9 syncs 100% to the Huawei Health app, but doesn't pull through to the Multiply App. We are missing 3 weeks worth of vouchers (+1 monthly win) that goes to our Health Saver / Savings account for our daily needs. Multiply's chat just says that there are issues with Huawei at the moment and no further comment about it... I had to save screenshots as the chat transcript can't be sent to one's email address anymore. Please advise when this will be sorted out.
53 replies
10 months ago
Milk+dressings for tubes for Prem babies not covered by Hospital Plan
Dear Sir/Madam I'm having trouble paying for hospital bills while I have a hospital plan with Momentum. My twins were born in March and now Mediclinic is charging me for milk+dressings+multivitamins etc prescribed by the doctor to keep the babies alive. According to Mediclinic I'm liable for the account and Momentum says that these items are not part of the prescribed PMB list so they won't be paying for it. Mediclinic says they have an arrangement with Momentum and sometimes the milk etc gets covered from Momentum and other times not. I don't understand how a medical aid can justify milk, dressings for the tubes, vitamins for growth (while there were codes authorised for growth issues), etc isn't covered by the hospital plan and ofcourse the prescribed PMB list. Unsure who I should go to, as the Momentum Agents aren't even trying to help
53 replies
13 months ago
Multiply Active Dayz - Huawei Health App syncing issues with Multiply App
Dear Sir/Madam Trust you are well?? Recently I purchased/upgraded a Huawei Band 9 as the Garmin Vivosmart started to have battery issues and losing steps every day. I've noticed that the Huawei Health App syncs automatically with the Band 9 instantly and everything is fine with that connection/syncing, but the Multiply App doesn't always sync the steps correctly somehow. Some days it reflects correctly, other days not. I've sent an email to Multiply over the weekend, but they just say I must get the Samsung Health App... so now I must get a Samsung Device just to get steps recorded while Multiply supports Huawei and it is an alternative, but it gives syncing issues. So what now? I can't buy R3k-R10k fitness bands just to record steps, cause that is all we need to do. How is it that Multiply's app can't even properly sync the steps? Last year November Multiply had huge issues with Garmin Devices which didn't sync. I purchase another device and now it struggles again to sync with Multiply...
106 replies
14 months ago
FNB Credit Card Statements Error - Incorrect Statement Date leads to current month transactions due and possible interest and fees incoming
Good day I received an SMS today from FNB regarding my Credit Card Balance and that payment is due tomorrow. I went onto my Bank and noticed that the latest statement is the 26th of February, but FNB always send the statements around the 6th of the month so now the statement has January and February's transactions on it and it is also due TOMORROW, while FNB claimed that their credit card accounts is 55day interest free... I know that all of the transactions aren't 55day interest free, but February's transaction from the 6th onwards should only be payable end of March and not due Tomorrow. So for all of the people out there that is going to get interest from the 1st of March for February's transactions, I really hope FNB refund you guys otherwise FNB is going to get some huge paychecks with honour fees, bank fees and interest on those accounts.
124 replies
15 months ago
Maternity Benefits for scans ****
I've had some horrible experiences in the past with Momentum and their so called maternity benefits regarding scans and it looks like 2025 is no different. My wife is expecting twins and for the 12-14 week scans the sonographer had to do two scans as there are two babies in the womb (you can see where I'm going with this) and the code used for that scan is 3615 which everyone in the industry knows. I paid the scans out of my own pocket as my Savings were depleted after unnecessary normal routine blood tests were done (which Momentum only covered a 1/6 of it) and I sent through the scans invoice+POP through to Momentum so that they could reimburse me some of it as I know they don't cover all of it. I was very surprised that they reimbursed me as I had some issues in the past with these claims, but my happiness was short lived. Come the 20 week Detailed Scans and the sonographer did two scans again as there are two babies in the womb and she used code 3617 for the detailed scans which is correct. I paid this more expensive scans again out of my own pocket and sent through the claim (invoice+POP) to Momentum and ask that they reimburse me the part that they do cover.. Thought this was going to be very straightforward, but then I receive an email with my claims statement and it says that the amount will be reimbursed via my own HealthSaver account. I follow up with Momentum, they say that the scans Major Medical Benefit was used up with the Down Syndrome scans (3615) as they only cover two scans in a pregnancy and two claims were reimbursed then. I tell them that my wife is pregnant with twins so there should be four scans covered under the Major Medical Benefit and they just told me unfortunately that is not the case... I feel like this is a very dirty loophole with wording as it is very logical that there are two babies and two scans each were done with Down Syndrome scan (3615) and Detailed scan (3617). It is not as if they cover the full amount for ANY of the scans, they only cover a part of it and in case of twins, they just cover one scan each.
212 replies
17 months ago
Momentum Multiply - Recharge and Active Dayz data deleted
Dear Sir/Madam This past weekend we discovered that our data of last week was deleted after maintenance done on your app/website/who knows what. Saturday morning after doing my Recharge Dayz, I saw that my Recharge Dayz of the previous day didn't reflect on my app anymore and my wife's Recharge Dayz for the whole week was missing. Sunday afternoon I downloaded the data from my Garmin Device, it shows 6 Active Dayz for last week, but on your Multiply App it shows nothing. I've enquired about this, your agent just says nothing shows on their side. I would like to know, what now? Must I take a screenshot every morning so that I have "proof" of this even though you guys can accidently delete data? Even if I send screenshots, then it would take weeks to get an answer and after that you would most probably say you can't confirm the validity of the screenshots etc etc. Please advise cause this affects my weekly and monthly savings.
213 replies
24 months ago
Ebucks - Kauai & FNB on the Go additional benefit query
Good day FNB Can you please sort out the Ebucks additional benefit for the Kauai & FNB on the Go asap? I'm going to CPT this weekend and for the past 4 months I could not use the additional benefits as you have not addressed and solved this issue on my profile. This is now the 4th time asking from November 2023. Please advise why this keeps happening on my Ebucks profile and is there a way that you can fix this permanently??? I can't believe I have to waste this amount of time to get a normal app feature fixed.
159 replies
25 months ago
Recharge & Active Dayz incorrectly calculated + Weekly goals changing midweek
Good day Trust you are well? I've noticed that on Mondays the week's goals are sometimes very misleading. Sometimes it shows 5 Active Days and then later the week only 4 or even 6 so whenever that is updated, one can easily miss a weekly win (and ofcourse a Monthly win) if the app isn't updated regularly/Monday. I sent this query on Friday:"I checked my stats for the week and noticed that I haven't received all of my recharge dayz. I knew for a fact that I had 3 and needed one more over the weekend and saw now that I have only 2.... I went into Tuesday's score and I had a score of 61 before I went to work, but never received the Recharge Dayz...." Update on Sunday:"As it is Sunday I just had to update you on this. I still have only 3/4 Recharge Dayz for the week, but Tuesday I received a score of 61 and this doesn't reflect on the app and I haven't received my Recharge Dayz." Now it is another week and I didn't get all of my Recharge Dayz and most probably somehow I will miss my Monthly Wins if I go with Momentum/Multiply's track record in the past of App issues that takes months to sort out.
56 replies
Review Distribution
5 Star
1 (2.1739130434782608%)
4 Star
1 (2.1739130434782608%)
3 Star
0 (0%)
2 Star
5 (10.869565217391305%)
1 Star
39 (84.78260869565217%)