TS
Thembi S
Active since Dec 2017
17
Reviews
0
Industries
Reviews
17 reviews56 months ago
FNB Scam
Am sick and tired if this nonsense happening in my account its been a week now money still being deducted in my account. I reported to you guys but you are failing to fix this nonsense. What kind of a bank are you. You can can't tell me that a card that was blocked will continue to work this nonsense has to stop otherwise will report to the ombudsman sort it out FNB.
53 replies
63 months ago
FNB not sticking to the agreement
Sometimes its useless to call FNB as some of their agents have no clue of the products being offered to their clients , apparently FNB has been taken my money saying its for charges , tried asking the agent what charges she said she doesn't know ho to explain to me , How can i be charged such an amount , can someone call and explain this , That's the reference for my call i regret talking to her as she seemed she doesn't even want to assist me Rw210216104232
56 replies
66 months ago
no response from FNB
Am really not sure how many times am to write hear for FNB to take seriously, just waiting for 20 days to lapse so I can report you to the ombudsman, no one has bothered to call and let me know why my profile has been updated from your back office, I called several times to FNB even to the complaints department no one has called they even sent me an sms with a reference but no one has called me , is this how you don't care about your clients like am so done with FNB
56 replies
66 months ago
FNB loans
Am really ****ed with FNB I called last week Monday and the loan that I long paid last year I seeing on my profile as it shows am in in arrears and I am not . The agent said by today it will be sorted but to my amazement even today it's still there on my profile . Today I heard a chat with Sandisiwe who apologised and promised to send me a paid up late by 3pm it's now 9pm no paid up lether I received . And also the secondition I finished paying still showing on my profile what does it take for your to update with credit beraeu do we have to scream shout for you guys to do your job
165 replies
72 months ago
Thieves
Crooks and thieves they charged me an extra 300 on my dstv they call a pro a rata for compact plus in which the compact was only activated you call the call center they keep on making you hold and cant give you straight answers am so ****ed with Multichoice thieves no explanation on why i was charged an extra R300
210 replies
74 months ago
Worst servuce
I called in to be assisted no one was picking the call i was holding for 1 hour still no one picked my call , i decided to go to the app a talk to an agent it was a nightmare as as the agent wasnt willing to assist me , the worst nightmare firstly it took them 2hrs 30 for me to be connected to an agent when she came her name was Palesa Ditha , she told me to log onto my app and request for a call back and she gave me the same number i was calling 0877365596 in which when i called it was the same story , mind you it was for the second time for me to call , she didn't even wait to get done with me she transferred me to David Mpila who didn't even chat with who closed the chat and said i am not responding like seriously this frustrating . Do we have to write to Hello peter each and every time we suppose to get service from this bank
105 replies
79 months ago
Debit for a paid up loan still no refund
I was wrongly debited a loan which i dont owe and which was fully paid by Fnb on the 24th of OCtober , wrote a review ere no one called me only to be called on Saturday after i called to find out what is really going on , the consultant said my money will be sent back to me , up to day still havent received those funds , this not the first time they are doing this last week they did the same thing s it has happened to me twice what must i do to get those funds back , as i really need to use them
105 replies
79 months ago
Rude service
Need help with reversing the funds on my loan it was consolidate and the bank paid more than the settlement amount i tried connecting on your chats in which i was accepted by Lemogang Tsholetsane who took his or her time to assist i asked her kindly to connect me to the loan department she refused and said i must call the loan department myself after i explained to he i dont have access to a phone what she did she just closed my chat can someone call and assist me
210 replies
81 months ago
FNB scheming me
I have a smart spent loab with Fnb I saw they charged me 1000 for interest what is really the 1000 for as I have never skipped a payment mind you this a short team lon with no interest this is the second time I seeing this on the balance . I read my contract I signed with them they is nothing about interest that will be charged this is day light robbery I need this fixed as soon as possible tried to contact fnb but no one has answers I even went to the app to ask an agent guess what no one bothered to respond to the messages that I sent
105 replies
81 months ago
Horrible service
SUBMIT A COMPLAINT Telecommunications Cell C Customer Service Call centre and Rosebank Store Cell C / Call centre and Rosebank Store ZA Add a Comment Just don't even know where to start I called the call centre night as I couldn't use my line in which I was assisted by the most rudest consultan lt her name is Sindy and the reference of my my call was 1908190000384030 she didn't even assist me she just put me on a machine to help me and put down the phone she said she can't help me my phone is blocked and it's refusing to use the puk not she just said I must do a swim swap I asked why am I suppose to do that she put down the phone on me that was on the 19th of August 2019 . Following day I walk in into a Cellc shop in Rosebank Mall they also tell me they can't help me with my swimswap they said the details shows I am male but I told them to check Rica coz I did Rica with my details when they checked it is my ID nbe they told me next time I loose the Simcard I won't get it back I asked why so no one wanted to help me they treated me as if I am a fool the so called came and argued with me that she can't help me she was very very rude I have never felt so beltitled trust me no one was willing to help in that store they just looked at me arguing with that lady as if I was stupid . Woow Cellc you really take the cup for being rude to their customers the name of the lady the manager is Kasheee Perizan I walked out of the shop with no solution they just said I must call the call centre . The other lady had to say I am making noise for other customers how can I not make noise I didn t have the phone for day today and I lost so much business as my customers couldn't reach me today and am still without . I ported from Vodacom thinking Cellc was better but they are the worst either call centre or walk ins
210 replies
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1 Star
17 (100%)