KJ
Kaylyn J
Active since Dec 2017
8
Reviews
0
Industries
Reviews
8 reviews27 months ago
Disgusting service
Hi hello peter. Reference number is CAS 1390502 C0Z1C9 I would like you know that I've received countless disappointments from Rocklands KCF which is not even 5 minutes away from me. Out of every order I've ordered on the KFC app it's either my order isn't right items are missing or double payments has been deducted from my card for 1 order. Service: utter poor customer service, they either on their phone when we go in to order. No management is ever their when you want to lay a complaint. They way they serve your food is with no enthusiasm they talk in Xhosa instead of English. Food: it's either preheated or slightly burnt. No spice but loads of tomatoes sauce. No s****s for the mash and gravy and it doesn't taste like normal KFC spice chicken anymore did you guys maybe change the recipe? Packing: it's tightly sealed however the pack the food that at the end of the day it's fallen out especially the mash and gravy which is a disappointment. Double payment: went off but couldn't get an immediate refund? I had to buy stationery with the monies, now I have to wait till next week to buy the stationary this isn't great service guys, honestly My partner and I have said that we going to rather not purchase anything anymore because we are tired of receiving such bad service.
58 replies
31 months ago
Ill-treatment by management
I'm actually writing this complaint out to Kodak Westgate Mall and Kodak Pelican Park management. Others that have worked for you are upset by the way you manage your staff, however to afraid to voice there opinion. People have been loyal to you guys yet you feel the need to fire and re-hire without an apology or a valid reason as to why you have fired them in the first place. Bare in mind these people are not robots but human beings knowing that they have families to see too, bills to pay, kids to feed etc. It's heartsore to see how you ill-treat your staff that only wants to do right by you and grow within your company. The desplinary policy is out the door, doing investigations word by mouth is not the correct process. And to think these people make an effort to come to work just to afford R120.00 per day. It helps them with whatever they going through. You pay people out of the register, probably because you can't afford to put them on your tax books, which in a case like that, it is deemed as tax *****. Why not pay them through the bank so that it can help them with their credit score that's the least you guys can do apart from ill-treatment. Kodak SA I would like you guys to investigate, because I'm pretty sure this is not the service nor staff treatment to be recommended under your brand.
0 replies
40 months ago
Waiting on a payout
Guys I'm still waiting for my payout. Do I have to wait for another month again?
2772 replies
43 months ago
Online chat team is an disappointment
I'm loving your bank with all your benefits that you provide a customer. Daily reminders of benefits however there are something that can't be done in the branch but only on your banking app now I must say your banking app is way more advanced then any other banks I've been with, however you online chat team is bringing your 5 star rating to a 1. You first in queue however you get a response an hour later. Do your chat team even work? Please get people that wants to work, cause most customers doesn't have the time to go into the branch to fix there issues so they prefer to do the online chat to be more sufficient. I can't even say how many times I fell asleep waiting for a response from chat team. It normally takes me 1 month to 2 months to sort something out
266 replies
43 months ago
Appreciate
Thank you guys for sorting out my issue so swiftly it's much appreciated.
133 replies
43 months ago
What a waste of time and effort
To whom it may concern. I currently have an tax free investment account with old mutual. On the 26th August 22 I submitted an EMERGENCY withdrawal as an unforseen circumstance came my way, which was completed on the old mutual app which confirmed that any transaction made take 5 - 7 days. And this is what I received as a response; Old Mutual: We acknowledge receipt of your request, we will contact you should we require any further information. The reference number for your request is CED220817631. FSP&Ins. T&Cs. So I left it and waited. On the 13th September 22 I gave old mutual a call. The young lady told me that my payout is in a stuck status in order to release it I need to update my information. I told the young lady as to what happened and if they needed information why didn't they call, email or send a SMS to me. I asked her if she could update it she confirmed I need to go into the branch. The closest branch to me was Bellville. I went to them the next day and spoke to a well Afrikaans spoken lady, when she checked her system, she told me that the status that my payout is not familiar to her and that she needs to call the specialists, we sat almost 15 minutes waiting for the specialists to answer. She eventually got through to a rude specialists who gave her attitude telling the lady that was helping me that she self don't know what it means. By the way the Afrikaans lady said I DIDNT NEED TO COME TO THE BRANCH CAUSE NO INFORMATION IS NEEDED TO UPDATE MY PROFILE. They were arguing as to who needs to help who in the zoo, which ofcause didn't give me a good impression that my enquiry will be sorted. The lady said that I said wait for 10 working days and HOPEFULLY it gets paid out. Now I work in the call centre industry for more then 10 years and HOPEFULLY is 1 of the words we refrain from using especially when we need to reassure a customer and leave the customers mindset at ease that the issue is being dealt with. I left the branch extremely unhappy knowing that I have to make a plan B to sort out the unforseen issue that occurred, had to borrow monies, take a portion from my grocery and traveling to resolve that issue that old mutual payout was suppose to sort out. Anyways I thought to myself okay give old mutual another chance to make for their mistake. Bare in mind I didn't request compensation for the multiple mistakes old mutual has made and the extra effort I had to put in to get this situation sorted. On the the 15 September 22 went into the Bellville branch once again and spoke to a very friendly gentlemen, gave beautiful compliments as I was explaining my horrible experience with old mutual. Even thou he was sweet and all in my mind was just sugarcoating this mistakes that old mutual has made, but I didn't want to be a horrible customer at this point I had no energy to entertain old mutual anymore. ALL I WANT TO DO IS CANCEL MY INVESTMENT AND JUST INVEST SOMEWHERE ELSE BUT IF I DO THAT I WILL NEED TO PAY A PENALTY FEE which I'm not keen about. Got this reference: Old Mutual. To complete your request on 19232472 we need your completed collecting outstanding information form from oldmutual office as uploaded on the system . You can submit the document(s) via WhatsApp using https://www.oldmutual.co.za/waupload, or Fax +27215097344 or Email ServiceRequirements@oldmutual.com. Quote this Ref: CEB220998778. FSP&Ins. T&Cs What documents? When I already submitted everything in the branch on the 15th September 22 Old mutual has never had a problem collecting payments from me however to get a payout is a hassle. Old mutual shouldn't have a website that doesn't work, best is upgrade it or just leave this self-service alone and only operation in branches. So basically I almost waited a month to get my payout. The doesn't know what's it's doing and the customer representatives From disappointed customer
1330 replies
45 months ago
Commune Habitat Scammers
Hi Hello Peter, I would like to pin point scammers of housing associations. I've been a member of the Commune Habitat Ref ee.833 kuils river since 2018. They painted this beautiful picture of consumers having to own their own homes which was rent to buy. Basically providing homes for people who is struggling to even get a home loan, backyard dwellers etc. They said that international funds was provided but we needed to put down a small deposit to secure your name on the list. Contact numbers was provided but never could get in contact with them. I would like hello Peter to investigate the situation cause I mean people that didn't even work had to get funds just to pay hoping and praying that God has answered there prayers. How much monies did they get away with? How many hopes and dreams was shattered due to this? People need to get answers. The last contact that was given was 073 038 9938
0 replies
101 months ago
No gift on Christmas
Was so excited to see the tracking update to state that my package is in JHB but that was from the 16.12.2017, its been well over a month that i purchased the item. I have two day left to get this gift.HOW LONG DO I STILL HAVE TO WAIT FOR IT? Could someone please tell me where the hell is my package? and when am i recieving it? Tracking number : RH ********** 02CN
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)