SP
Sonja P
Active since Dec 2017
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
Unprofessional after sales service - no action to remediate deficient workmanships
In 2024, our complex required a large section of our ageing driveway to be re-paved. Style & Craft was selected as the contractor, and they re-paved a large section at our entrance/exit gates of our complex in October 2024. In late Dec 2024, we contacted them regarding a section that they paved in October, that was subsiding and that had to be remediated. Understandably the construction business was closed over the Dec/Jan holidays and we settled in to take this up again in 2025. There was a bit of ad hoc delays by both parties, with trustee movement/ contact people / availability changing etc. But all parties met on site in May 2025 and the concerns were raised with the owner, the salesperson and the actual contractor used in October 2024. Since the meeting in May 2025, we have not heard from Style and Craft, despite several mails and phone calls from our body corporate to their offices on a fairly regular basis. There has been no contact whatso ever from their side after the May 2025 meeting. This is so unprofessional and unacceptable, considering the amount of money spent on this project in 2024. I would expect this behaviour from some fly-by night operation, but not from a company that has been around for so many years and bragging as being the oldest existing member of the Gauteng Master Builder's association.
0 replies
14 months ago
Screamer Telecoms Accounts department unresponsive/inactive.
Accounts department unresponsive/inactive. On 10 Jan 2025, Screamer had to check fiber as there was no service in my flat. I accepted the comment that there would be a call out fee, if the problem was in my unit, example the fiber cable broker or the wifi router broken, the call out fee being R862.50. However, when the technicians arrived the problem was not in my flat, but it was part of their infrastructure in the complex, at the end of my block. Job card 33105 was completed, I have a copy and it states "NO CHARGE" Since then they have included this call out fee on my statement. I have sent 2 emails on13 Jan and 23 Jan, each one followed with a phone call the following day to the accounts department on 14 Jan and 24 Feb, my call records reflect the calls. I even WhatsApp'd the foto of the job card to their WhatsApp number+27 64 081 2342 on 14 Jan 2025 as I was speaking to their accounts person. Today I receive an email of a debit order notification for the call out fee. I have sent them a very angry email and I made sure there is only sufficient funds in my current account that will cover my monthly debit order fee for the wifi......and I will make sure that all the credit agencies know why their inflated debit order was declined.
178 replies
18 months ago
Ncumisa assisted wit...
Ncumisa assisted with change of addressand revised premium
0 replies
101 months ago
No communication - confusing process for first time fibre sign up
Applied 24 Nov for first time ISP usage as fibre was already installed at my home. I specified on the application that the fibre box was already installed in my house and I only required the router and the line activated. There were problems with the account verification in order to set up the debit order, I provided the correct payment details but their automated verification process did not work. Eventually had to send copies of the cheque account to them to verify the account which was on 30 November. Then nothing on the delivery of the router. I phoned about 3 times to find out progress and each time I indicated that I already had the fibre box installed into my home and I had paid for that myself - the fibre connection just had to be activated along with receiving the router. Then on 18 December I get a phone call from the fibre provider who installed the fibre in the neighbourhood (not Afrihost) that they need to do something on my line....confusing to me as I'm waiting for information from Afrihost, not the fibre installer. Eventually get that sorted out and now I'm receiving emails that the services will be discontinued if I don't settle the bill ......isn't that the reason the debit order system was set up in the first place?
0 replies
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1 (25%)
4 Star
0 (0%)
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1 Star
3 (75%)