LR
Lokesha R
Active since Dec 2017
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Non Existent service and Failuse to action requests
The ***** department is useless. Advised that my card was stopped and a new replacement card has been ordered on 12 Aug. Followed up on 19 Aug - investigation still incomplete BUTN REPLACEMENT ordered and told to wait another week for resolutioncarl the "team leader" very unhelpful. Requested a resolution and update on expedition of THEIR error and he got Mable who claims everyone finished work but she is doing follow ups and can't escalate as they have limitations. Carl and team - if hiu have an escalation use your nogg to not provide standard/and clearly sub standard servi e especially if your company is at fault. Especiawhen their is a call of the original confirmation which shows the banks breach of promise.
1 reply
19 months ago
Unauthorised Fees Being Charged
Just noticed charges on my statement for MU primary sms over and above my monthly management fee. I didn't sign up for this but am being charged regardless!
159 replies
35 months ago
Pathetic service
Pathetic experience with delivery. App is slow and doesn't allow you to input correct address. ZERO customer service and same excuse for error that they said they were fixing 4 months ago. Quick to take your money but not deliver goods or refund immediately so you can go somewhere reliable to purchase
0 replies
41 months ago
Online order not delivered and support is non existent
I placed an online order on Thursday, 8th Dec. Payment went through via zapper but I got no confirmation email. I called the call center and spoke to Asanda who advised that they seem to have a system glitch and asked for POP so I sent her the zapper confirmation details. I then received a message from. Mischka McDonald requesting a bank statement, which I returned to them on Mon, 12th Dec (I took a pic of my 30 days statement online and sent the statement bank confirmation of zapper deduction stating builders and amount. On Tues, 13 Dec, after hearing NOTHING I once again followed up. The initial consultant Maropeng (I think was her name as she put me on hold when I asked for her name again) insisted she couldn't help me with the reference number provided by builders to my query. She insisted that she needed an order number because she knew what she was doing. I asked her if Mischka was available and her response was that she doesn't know as there are a lot of agents there. I insisted on a supervisor and was eventually assisted by Zukiswa. She used the email reference to assist and try and track status as there were no orders on my profile and POP was received. She advised she will call me back. Within a few minutes I get another mail from Mischka asking for the same proof of payment transaction that I sent on Mon. What in the world is so difficult??!!! I have spent more in airtime chasing this order for a R649 bin! Shocking and pathetic service. Will not be using them in a hurry again.
0 replies
68 months ago
Pathetic service and accountability when things go wrong
A holiday that brought more stress than anything else. I have sent 3 complaints about my "holiday" with no response. Logged a message on Facebook to ve told i was previously contacted but this was untrue. Eventually speak to someone only to ve told send another email. There is no accountability! In a nutshell, spend your hard earned cash on a holiday group that remains vested in hospitality... because First Resorts certainly have no clue and horrible service. Nice when they want your money, but terrible when it comes to deliver or work!!
0 replies
69 months ago
Fraudulent debit orders
Fraudulent debit orders and no assistance from this company! We have been robbed twice since July by this company. We emailed in July after the first R600 or so was taken only to get a blanket response that they will investigate and come back to us (with no feedback or contact thereafter). In Aug, they then fraudulently took R1277 in August and refused to provide any information even though we provided an affidavit stating we wish to pursue this fraud and lay charges, thereby requesting a delivery address etc. Apparently, because we said its not our account they couldn't give us info, but they took our money didn't they?! Still waiting to hear from their so called fraud department. How do they do their vetting. How do so many people have a problem with one company stealing from them? Do not support this company!!!!
159 replies
84 months ago
Over billing after one month of new contract
Retention agent gave me a price if i didn't cancel my contract and i agreed. First month billing was fine. 2nd month its gone up. Call centre says Vodacom can increase prices if they want to. This is not what i agreed to and want what was discussed with me on 16 March 2019!!!
112 replies
101 months ago
No service
We have logged a fault for no service on our landline on 16 Dec 2017. Despite attempts to track the fault, no technician has been despatched to assist. The call center passed the buck by saying that they are short staffed and technicians on leave. No feedback at all thereafter. Further attempts to the call center is useless as you cannot get through Or the line cuts. Yet they will still charge you for a full month of "service"!! Do only business lines get preference to get fixed as the service and follow up on domestic lines is pathetic! Almost 2 weeks since we logged the fault!!
315 replies
Review Distribution
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1 Star
8 (100%)