ZM
Zamashandu M
Active since Dec 2017
6
Reviews
0
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Reviews
6 reviews5 months ago
A deeply disappointing experience with The Furniture Spot
My experience with The Furniture Spot has been nothing short of appalling. I placed two orders on 15 and 16 August for a Floating Platform Queen Bed and pedestals, after visiting their factory and being assured of delivery within four to six weeks. Twelve weeks later, I had neither my furniture nor my refund. After multiple follow-ups and broken delivery promises, I was told that the production team had made the wrong-sized bed and that delivery would be rescheduled. No updates followed, and only after persistent calls did I request a full refund on 27 October. Even then, I had to keep chasing the team for weeks before anything happened. What made this experience unacceptable was the complete lack of communication, accountability, and respect for customers. There was no proactive feedback, no ownership of errors, and no urgency to resolve a problem they had created. I only received my refund after escalating directly to the Managing Director through multiple channels. It is extremely disappointing to see such poor customer service from a business that promotes itself as proudly South African craftsmanship. Customers deserve transparency, professionalism, and timely delivery, none of which were demonstrated here. I would strongly caution anyone considering buying from The Furniture Spot to proceed only if you are prepared for repeated delays, unfulfilled promises, and significant effort to recover your money
0 replies
77 months ago
Parcel not delivered but reflect as delivered online!!
I placed an order on 29.11.2019 on Black Friday for a DSTV Explora under order number 20516958. Two weeks ago I got a dispatch notification and it still hasn’t been delivered. When I called the call center initiall a lady by the name of Lisa said she would call me back after discovering that the courier company they use, Dawnwing doesn’t have a weighbill that reflects my order on it and she never called back. The following day I spoke to a very helpful gent by the name of Thobani and he ensured me that I would receive my order by 17.12.19 and that didn’t happen. Then yesterday after receiving a delivery email, Anita said she would call me back and advise as to why the parcel is reflecting as delivered even though I have not received it, still hasn’t called me back. Is this how Game operates? I am furious and cannot believe they’re running a scam like this. Now I’m sitting with no Explora and no money!!!
183 replies
99 months ago
MiWay cheat 3rd party claimants
So after getting responses from Miway on claim number C928467, confirming that the offer of R11500 was the final offer and they could not go any higher, they then resubmitted an offer of R17000 odd which they then also said was the final offer and I should seek legal advice for anything further. The new offer of R17000 is still short R13000 or so for the repairs to be done on my vehicle. Where must this R13000 come from? Having spoken to some of my friends and colleagues about the shanangans of MiWay Insurance I have since confirmed that they give offers as they please to people of colour. My white colleagues of which their were 2, have been paid out in full and their 3rd parties have also been paid out in full. Very strange arrangement if you are a person of colour, I would advice any person out there to stay away from MiWay especially if you are a black South African. I have assured the MiWay personnel who have kept calling me, am now on the 3rd person all trying to exert some power on me to fulfill their goal of ripping us Black South Africans off. I will keep you up to date with this particular claim nunber: C928467, if there are any further developments I will express them here for future MiWay clients. I have also extracted 2 articles as per below which clearly stipulate that if a person is fully responsible for an accident that their insurer must settle in full; https://www.fanews.co.za/article/short-term-insurance/15/motor/1023/third-party-claims-know-your-duties-and-rights/11199 And https://www.theforumsa.co.za/forums/showthread.php/22391-Legal-Advice-needed-on-a-third-party-insurance-claim-please. In my case MiWay I will be using an approved panel beater which is Peter Baxter in PMB. MiWay has expressed they will pay so long as I will not gain financially. This is a panelbeater MiWay has approved and partnered with, how can I gain? The law clearly stipulates that I should be brought back to the same financial position, which as you can see will be short R13000. In the meantime I'm seeking legal advice for this matter and will keep everyone informed of progress. STAY AWAY FROM UNSCRUPULOUS INSURERS LIKE MIWAY FRIENDS.
0 replies
99 months ago
Cheating 3rd party complainant out of fair settlement
Ref : 3rd party claim still in the wind This is a follow up review on the service received on my third party claim number C928467. MiWay has only offered to pay a small percentage of the total damage to my car by their client. The assessor has quoted a price of R33000 (Peter Brown) and from that they are only willing to pay R11500. The company is sighting that I should have been more vigilant while driving, however the only way to avoid this accident would have been driving into oncoming traffic causing an even bigger accident and possibly fatalities as it was in a residential area. Is this the way MiWay operates in general? They ***** you over for their customers negligence? How can such be acceptable? This is entirely infuriating as I have been without a car for more than a month now and it seems MiWay is not willing to do the right thing.
420 replies
99 months ago
3rd party claim still in the wind
On 16.01.2018 a MiWay client hit my family car while driving on the wrong side of the road. After the accident statements were taken and I got in touch with MiWay shortly after. On 23.01.2018 I sent through the documents requested by the insurance company and an assessor came to view the car on 30.01.2018. I have been following up my claim status with Suzan Baloyi a legal advisor from MiWay however she has been unable to give a clear indication as to when my car will be fixed. MiWay have been quite difficult in sorting this issue out and I have had enough to be quite honest. Claim number : C928467 Contact ********** Assessor : Julio from Durban
420 replies
101 months ago
Black Friday purchase still not delivered
I purchased a Samsung Refrigerator on Black Friday (24.11.17) Dion Wired promised me 10 days deliver and to this day I have never received the fridge (order number ********** 47). When I contacted the call center I failed about 10 times to get through. When I finally did get through I was given a lame excuse about stock levels and the call center agent promised to call me back, this was two weeks ago, and he has never called back. These service levels are beyond appalling and I want my money back!!
105 replies
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