NK
Nomzamo K
Active since Jan 2018
3
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0
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Reviews
3 reviews30 months ago
Stephen Fourie at Pont de Val ignoring my correspondence
In April 2023, my family and I eagerly anticipated an afternoon at Pont de Val for a widely advertised Mother's Day family lunch event. However, our visit took an unfortunate turn, as it fell far short of our expectations. The quality of service, meals, and overall setup left much to be desired, and we encountered several issues that prompted me to write a series of complaint emails to Pont de Val. These emails outlined our disappointing experience and were initially handled well by Karmien Roux, the previous Guest Experience and Reservations Manager, who provided reasonable responses and attempted to resolve the issues. However, the situation took a different turn when Stephen Fourie assumed the role of managing my case, following Karmien's transition to the position of Marketing Manager. This change occurred in August 2023 when Stephen proactively contacted me to inform me of the shift in management. Since then, despite my ongoing attempts to reach out to Stephen through both email and phone calls, my concerns have regrettably gone unanswered, leaving our issues unresolved and my efforts unacknowledged. In September 2023, I took another step in the hope of finally receiving a response and an explanation for our subpar experience. I reached out to Stephen to follow up on my previous email, which had gone unanswered for over a month. This lack of response was disheartening and frustrating, echoing the same service issues that had prompted the compensation offer in April 2023, which was still unresolved. In my pursuit of a response and resolution, I attempted to contact Pont de Val by calling their reception and leaving messages on multiple occasions. Despite my best efforts, it remained unclear if my messages had reached the intended recipients. This ongoing silence and lack of acknowledgment were deeply concerning, especially considering the serious service issues we had encountered during our stay. I want to underscore that my determination to address these issues stems from my commitment to ensuring a positive and enjoyable experience for my parents. If it weren't for their sake, I would have explored alternative avenues, including the possibility of sharing my unfiltered opinions on social media about the establishment and our disappointing experience. The offer of compensation from Pont de Val, which included a night's stay, a spa treatment, and a wine tasting for two, was appreciated. However, it is my sincere hope that my concerns and grievances will finally receive the attention they deserve, leading to a resolution that can restore our faith in the establishment and its commitment to providing a high-quality and memorable experience for its guests. November is around the corner and I need Stephen to contact me so we can conclude the deal and ensure that I claim the compensation due to me.
0 replies
99 months ago
Poor costomer service by Hyundai Edenvale's Manager
On the 1st Of February I took my car in for a service at Hyundai Edenvale. I dropped off the car at 07h30, all was inspected and well. At 16h30 I collected my car and was impressed with the service received and attitude, for a change. The impressive was short lived when less than 20 minutes of leaving the Hyundai Edenvale's service department, I pulled down my sun visor mirror (driver's seat), only to notice that it was shattered. I immediately called the service department and requested to speak to the manager. He, Spiroh is his name, asked me to brig the car in so he could see what I was referring to, which I did the very next morning. After a few failed attempts to take responsibility, he promised to order the mirror. I had to call him, requesting an update after his deafning silence. He told me he's waiting for the mirror order and he will call me. On Thursday, 1 March, it will be exactly a month since the incident and I still haven't heard from him. Whenever I try to call him, I an conviniently told he's not available and not even once has he returned a single call, dispite me leaving my contact details. Please intervene as this matter is becoming a pain in the but. Thank you.
0 replies
100 months ago
Domestic Worker refused admision after failing to pay R50 000
My domestic worker was scheduled for a hysterectomy, at the advise of the medical practioner in the same hospital,this morning. This after months of treatment (11 months) at both Charlotte Maxeke and Alexandra Day Clinic. When she got to the hospital she was refused admision without paying R50 000. R50 000 at a government hospital? Is it because she's Zimbabwean? Can somebody explain the criteria to me and who similar hospital handle foreignours in need of medical attention. Does a person have to die first and South AFrican receives yet another media criticism? This is personal to me as my cousin (a South African) passed away in 2011 after the same hospital kept postponing her treatment. I hope someone will provide clarity for me.
0 replies
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2 (66.66666666666667%)
1 Star
1 (33.333333333333336%)