PD
Pont de Val
Unclaimed Business
PD
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nthabeleng M
1 reviews | Active since Jan 2020
16 Aug 2025, 06:26
No communication
I booked a couples package that includes spa, stay and dinner but no call. No email to plan out the day. Don’t even know what time is our spa we haven’t even made it to the place yet and it’s a birthday surprise I actually expected better communication
Helpful (0)
|Replies (0)NM
Nthabeleng M
1 reviews | Active since Jan 2020
16 Aug 2025, 06:26
No communication
I booked a couples package that includes spa, stay and dinner but no call. No email to plan out the day. Don’t even know what time is our spa we haven’t even made it to the place yet and it’s a birthday surprise I actually expected better communication
0
Replies (0)MP
Marius P
1 reviews | Active since Jan 2020
16 Dec 2024, 10:58
Pont de Val - what a disappointment
We ordered 3 Picnic Graze Boxes (fruit, cheese and meat) The fruit was unwashed and limp and blemished. The spare ribs were so tough that we had to leave them, and so, too, were the meat*****. The vegetables were limp and very tired-looking. The staff were unfriendly too. The facilities on arrival were very inviting and promised a good outing, but they were spoiled by the poor service, unfriendly staff, and shocking food.
Helpful (0)
|Replies (0)MP
Marius P
1 reviews | Active since Jan 2020
16 Dec 2024, 10:58
Pont de Val - what a disappointment
We ordered 3 Picnic Graze Boxes (fruit, cheese and meat) The fruit was unwashed and limp and blemished. The spare ribs were so tough that we had to leave them, and so, too, were the meat*****. The vegetables were limp and very tired-looking. The staff were unfriendly too. The facilities on arrival were very inviting and promised a good outing, but they were spoiled by the poor service, unfriendly staff, and shocking food.
0
Replies (0)LN
Lucretia N
1 reviews | Active since Jan 2020
15 Dec 2024, 12:59
Pont de Val bad bad
Bring food today don't bring food tomorrow, that's how ****py pont de Val. I used to like it, however today 15/13/24 is literally my last day I do business with them. What I knew was that no drinks allowed but food is. All of a sudden take back your food to the car, their restaurant's prices are ridiculous, u buy their 1L plain water for R38. In this economy you still charging a hand and an arm for your food. Their fun family day has 2 small jumping castle and 1 water slide with dirty water.
Helpful (0)
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Lucretia N
1 reviews | Active since Jan 2020
15 Dec 2024, 12:59
Pont de Val bad bad
Bring food today don't bring food tomorrow, that's how ****py pont de Val. I used to like it, however today 15/13/24 is literally my last day I do business with them. What I knew was that no drinks allowed but food is. All of a sudden take back your food to the car, their restaurant's prices are ridiculous, u buy their 1L plain water for R38. In this economy you still charging a hand and an arm for your food. Their fun family day has 2 small jumping castle and 1 water slide with dirty water.
0
Replies (0)TX
Thozama X
1 reviews | Active since Jan 2020
14 Oct 2024, 05:38
Worst buffet experience at Pont de Val garden restaurant
Worst garden restaurant experience. We went for buffet on Sunday 2024/10/12 at garden restaurant. Firstly the chairs at garden were dirty. The food horrible, flies everywhere. Some meals were fine although buffet was pre booked. Serving s****s dirty. You could already imagine staphylococcus or Ecoli diarrhoea. I used to beautiful memories about this place. Our Sunday was ruined. Management you can do better remember in your industry hygiene should be your first priority.
Helpful (0)
|Replies (0)TX
Thozama X
1 reviews | Active since Jan 2020
14 Oct 2024, 05:38
Worst buffet experience at Pont de Val garden restaurant
Worst garden restaurant experience. We went for buffet on Sunday 2024/10/12 at garden restaurant. Firstly the chairs at garden were dirty. The food horrible, flies everywhere. Some meals were fine although buffet was pre booked. Serving s****s dirty. You could already imagine staphylococcus or Ecoli diarrhoea. I used to beautiful memories about this place. Our Sunday was ruined. Management you can do better remember in your industry hygiene should be your first priority.
0
Replies (0)SP
Simone P
1 reviews | Active since Jan 2020
25 May 2024, 17:04
No consideration for neighbors
You guys don't have any disregard for the people that live around you. The loud ****ty music that you have play on the weekend is horrible. I'm sick and tired of hearing the same tune playing over and over again each weekend.
Helpful (0)
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Simone P
1 reviews | Active since Jan 2020
25 May 2024, 17:04
No consideration for neighbors
You guys don't have any disregard for the people that live around you. The loud ****ty music that you have play on the weekend is horrible. I'm sick and tired of hearing the same tune playing over and over again each weekend.
0
Replies (0)NK
Nomzamo K
1 reviews | Active since Jan 2020
19 Oct 2023, 16:33
Stephen Fourie at Pont de Val ignoring my correspondence
In April 2023, my family and I eagerly anticipated an afternoon at Pont de Val for a widely advertised Mother's Day family lunch event. However, our visit took an unfortunate turn, as it fell far short of our expectations. The quality of service, meals, and overall setup left much to be desired, and we encountered several issues that prompted me to write a series of complaint emails to Pont de Val. These emails outlined our disappointing experience and were initially handled well by Karmien Roux, the previous Guest Experience and Reservations Manager, who provided reasonable responses and attempted to resolve the issues. However, the situation took a different turn when Stephen Fourie assumed the role of managing my case, following Karmien's transition to the position of Marketing Manager. This change occurred in August 2023 when Stephen proactively contacted me to inform me of the shift in management. Since then, despite my ongoing attempts to reach out to Stephen through both email and phone calls, my concerns have regrettably gone unanswered, leaving our issues unresolved and my efforts unacknowledged. In September 2023, I took another step in the hope of finally receiving a response and an explanation for our subpar experience. I reached out to Stephen to follow up on my previous email, which had gone unanswered for over a month. This lack of response was disheartening and frustrating, echoing the same service issues that had prompted the compensation offer in April 2023, which was still unresolved. In my pursuit of a response and resolution, I attempted to contact Pont de Val by calling their reception and leaving messages on multiple occasions. Despite my best efforts, it remained unclear if my messages had reached the intended recipients. This ongoing silence and lack of acknowledgment were deeply concerning, especially considering the serious service issues we had encountered during our stay. I want to underscore that my determination to address these issues stems from my commitment to ensuring a positive and enjoyable experience for my parents. If it weren't for their sake, I would have explored alternative avenues, including the possibility of sharing my unfiltered opinions on social media about the establishment and our disappointing experience. The offer of compensation from Pont de Val, which included a night's stay, a spa treatment, and a wine tasting for two, was appreciated. However, it is my sincere hope that my concerns and grievances will finally receive the attention they deserve, leading to a resolution that can restore our faith in the establishment and its commitment to providing a high-quality and memorable experience for its guests. November is around the corner and I need Stephen to contact me so we can conclude the deal and ensure that I claim the compensation due to me.
Helpful (0)
|Replies (0)NK
Nomzamo K
1 reviews | Active since Jan 2020
19 Oct 2023, 16:33
Stephen Fourie at Pont de Val ignoring my correspondence
In April 2023, my family and I eagerly anticipated an afternoon at Pont de Val for a widely advertised Mother's Day family lunch event. However, our visit took an unfortunate turn, as it fell far short of our expectations. The quality of service, meals, and overall setup left much to be desired, and we encountered several issues that prompted me to write a series of complaint emails to Pont de Val. These emails outlined our disappointing experience and were initially handled well by Karmien Roux, the previous Guest Experience and Reservations Manager, who provided reasonable responses and attempted to resolve the issues. However, the situation took a different turn when Stephen Fourie assumed the role of managing my case, following Karmien's transition to the position of Marketing Manager. This change occurred in August 2023 when Stephen proactively contacted me to inform me of the shift in management. Since then, despite my ongoing attempts to reach out to Stephen through both email and phone calls, my concerns have regrettably gone unanswered, leaving our issues unresolved and my efforts unacknowledged. In September 2023, I took another step in the hope of finally receiving a response and an explanation for our subpar experience. I reached out to Stephen to follow up on my previous email, which had gone unanswered for over a month. This lack of response was disheartening and frustrating, echoing the same service issues that had prompted the compensation offer in April 2023, which was still unresolved. In my pursuit of a response and resolution, I attempted to contact Pont de Val by calling their reception and leaving messages on multiple occasions. Despite my best efforts, it remained unclear if my messages had reached the intended recipients. This ongoing silence and lack of acknowledgment were deeply concerning, especially considering the serious service issues we had encountered during our stay. I want to underscore that my determination to address these issues stems from my commitment to ensuring a positive and enjoyable experience for my parents. If it weren't for their sake, I would have explored alternative avenues, including the possibility of sharing my unfiltered opinions on social media about the establishment and our disappointing experience. The offer of compensation from Pont de Val, which included a night's stay, a spa treatment, and a wine tasting for two, was appreciated. However, it is my sincere hope that my concerns and grievances will finally receive the attention they deserve, leading to a resolution that can restore our faith in the establishment and its commitment to providing a high-quality and memorable experience for its guests. November is around the corner and I need Stephen to contact me so we can conclude the deal and ensure that I claim the compensation due to me.
0
Replies (0)NC