CM
Charlotte Maxeke Johannesburg Hospital
Unclaimed Business
CM
Charlotte Maxeke Johannesburg Hospital
Unclaimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Charlotte Maxeke Johannesburg Hospital delivers a sharply divided experience. Positive feedback highlights exceptional care in specific wards, particularly children's wards 285-287, the ICU, and the Wits Dental Clinic, with staff praised by name for compassion and professionalism. However, recurring negative themes include dangerously long waiting times, lost patient files, medication shortages, rude nursing staff, and patients being turned away from emergency services. Concerns about neglect, delayed diagnoses, and inhumane treatment of vulnerable patients point to serious systemic failures alongside pockets of outstanding care.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-34
Recommended: Unlikely
Review Distribution
3.1|18 Reviews
May '25 - Apr '26
5(50%)
4(6.3%)
3(0%)
2(12.5%)
1(31.3%)
5(50%)
4(6.3%)
3(0%)
2(12.5%)
1(31.3%)
Frequently Asked Questions About Charlotte Maxeke Johannesburg Hospital
Based on recent customer reviews, Charlotte Maxeke Johannesburg Hospital delivers a sharply divided experience. Positive feedback highlights exceptional care in specific wards, particularly children's wards 285-287, the ICU, and the Wits Dental Clinic, with staff praised by name for compassion and professionalism. However, recurring negative themes include dangerously long waiting times, lost patient files, medication shortages, rude nursing staff, and patients being turned away from emergency services. Concerns about neglect, delayed diagnoses, and inhumane treatment of vulnerable patients point to serious systemic failures alongside pockets of outstanding care.
Charlotte Maxeke Johannesburg Hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Charlotte Maxeke Johannesburg Hospital across 160 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFA
Felicity A
1 reviews | Active since Jan 2020
13 Feb 2026, 06:28
Charlotte Maxeke JAH
I am so angry , I have been taking my housekeeper who has been with me for over 30 years to CMJAH since June 2025 , they found a tumor that was blocking her esophagus preventing her from eating and drinking. A stent was inserted and a biopsy done in July 25 , no results until Dec 2025 - inconclusive another biopsy was done in Jan 2026 . By this time the tumor had descended into her stomach. Had a clinic visit today 11/02/2026 , another biopsy must be done ( 3rd ) because they still cannot give a definitive diagnosis. Dr says it looks like it could be cancer but we can’t be sure.On top of everything the file is empty , all previous notes and results were missing from her file , I was puzzled as to why the doctor asked her what was wrong and why she needed to see a doctor. The doctor even asked me what medications she needed to prescribe ??!!! Meanwhile she is wasting away before my eyes , at last check she was 35kg , a grown woman. My arms are thicker than her legs. She is in pain , vomits if she tries to eat something solid like bread. This is just unacceptable.
Helpful (0)
|Replies (0)FA
Felicity A
1 reviews | Active since Jan 2020
13 Feb 2026, 06:28
Charlotte Maxeke JAH
I am so angry , I have been taking my housekeeper who has been with me for over 30 years to CMJAH since June 2025 , they found a tumor that was blocking her esophagus preventing her from eating and drinking. A stent was inserted and a biopsy done in July 25 , no results until Dec 2025 - inconclusive another biopsy was done in Jan 2026 . By this time the tumor had descended into her stomach. Had a clinic visit today 11/02/2026 , another biopsy must be done ( 3rd ) because they still cannot give a definitive diagnosis. Dr says it looks like it could be cancer but we can’t be sure.On top of everything the file is empty , all previous notes and results were missing from her file , I was puzzled as to why the doctor asked her what was wrong and why she needed to see a doctor. The doctor even asked me what medications she needed to prescribe ??!!! Meanwhile she is wasting away before my eyes , at last check she was 35kg , a grown woman. My arms are thicker than her legs. She is in pain , vomits if she tries to eat something solid like bread. This is just unacceptable.
0
Replies (0)MK
Mel K
1 reviews | Active since Jan 2020
28 Nov 2025, 00:05
Needing a ASAP operation but there is no answers or help WHY ???
Good day, it's sad and very upsetting that at ER my husband was in there and he has been waiting for very long and has been that on having a thyroid that is extensively massive and huge and not functioning at all the complications he has is: (dizziness, not eating (losing 30kg in two months), been weak, not been able to talk correctly, affecting the ears, on earache, not breathing properly (life threatening) as his thyroid is obstructing and pushing down on the oesaohagus and him grasping for air) it's so not right that an operation can't be done as to the hospital been to booked up and there been no beds, why can't any hod or upper authority help on an emergency operation and just allowing my husband to have help and to have a normal life, his been told by ER that he has to come only in January next year (but still no date has been set), but what is his way on living the way he has with serious complications on his life it's so not correct, nobody even in the ER the doctors or nobody speaks or explains anything on his life or how he can manage with this at any means or ways as he is battling to grasp air at many measures, please this is not right or fair on the health board for this gentleman my husband to not receive an emergency procedure to make his life and matters a lot easier, he is needing an operation immediately and if somebody or hod or upper authority help as this is a serious matter in need, this is serious and he needs an operation ASAP, is there anybody that can assist him
Helpful (0)
|Replies (0)MK
Mel K
1 reviews | Active since Jan 2020
28 Nov 2025, 00:05
Needing a ASAP operation but there is no answers or help WHY ???
Good day, it's sad and very upsetting that at ER my husband was in there and he has been waiting for very long and has been that on having a thyroid that is extensively massive and huge and not functioning at all the complications he has is: (dizziness, not eating (losing 30kg in two months), been weak, not been able to talk correctly, affecting the ears, on earache, not breathing properly (life threatening) as his thyroid is obstructing and pushing down on the oesaohagus and him grasping for air) it's so not right that an operation can't be done as to the hospital been to booked up and there been no beds, why can't any hod or upper authority help on an emergency operation and just allowing my husband to have help and to have a normal life, his been told by ER that he has to come only in January next year (but still no date has been set), but what is his way on living the way he has with serious complications on his life it's so not correct, nobody even in the ER the doctors or nobody speaks or explains anything on his life or how he can manage with this at any means or ways as he is battling to grasp air at many measures, please this is not right or fair on the health board for this gentleman my husband to not receive an emergency procedure to make his life and matters a lot easier, he is needing an operation immediately and if somebody or hod or upper authority help as this is a serious matter in need, this is serious and he needs an operation ASAP, is there anybody that can assist him
0
Replies (0)JM
J M
1 reviews | Active since Jan 2020
26 Nov 2025, 12:00
Medications not available at CM Academic Hospital Dispensary
Too often it happens that certain medications or items, like diabetes test strips are not available at the dispensary. It will be said it's not available or out of stock. For a hospital dispensary, this is unacceptable.
Helpful (0)
|Replies (0)JM
J M
1 reviews | Active since Jan 2020
26 Nov 2025, 12:00
Medications not available at CM Academic Hospital Dispensary
Too often it happens that certain medications or items, like diabetes test strips are not available at the dispensary. It will be said it's not available or out of stock. For a hospital dispensary, this is unacceptable.
0
Replies (0)AD
Anele D
1 reviews | Active since Jan 2020
28 Oct 2025, 10:26
Ward 285-287 Nurses Big up!!!!!!!!!!!!!!!!!!!!!!!!!!!
I took a baby there last year, who had pneumonia and upon arrival the helpful and caring staff diagnosed her with other critical illness and eventually passed on. But the overall support from nurses at Ward 285-287 the Children's department was amazing and very remarkable centered in Ubuntu. Driven by a passion to change life and heal one soul at a time no matter the circumstance. Because throughout Fiona Dube's stay at the hospital they made the whole stay journey very pleasant for my daughter and her mom. Big up to the nurses at Ward 285-287, doctors and they supervisors they even deserve an award for their dedication to their work.
Helpful (0)
|Replies (0)AD
Anele D
1 reviews | Active since Jan 2020
28 Oct 2025, 10:26
Ward 285-287 Nurses Big up!!!!!!!!!!!!!!!!!!!!!!!!!!!
I took a baby there last year, who had pneumonia and upon arrival the helpful and caring staff diagnosed her with other critical illness and eventually passed on. But the overall support from nurses at Ward 285-287 the Children's department was amazing and very remarkable centered in Ubuntu. Driven by a passion to change life and heal one soul at a time no matter the circumstance. Because throughout Fiona Dube's stay at the hospital they made the whole stay journey very pleasant for my daughter and her mom. Big up to the nurses at Ward 285-287, doctors and they supervisors they even deserve an award for their dedication to their work.
0
Replies (0)AD
Anele D
1 reviews | Active since Jan 2020
28 Oct 2025, 09:37
Ward 187 Nurses Big up!!!!!!!!!!!!!!!!!!!!!!!!!!!
I took a baby there last year, who had pneumonia and upon arrival the helpful and caring staff diagnosed her with other critical illness and eventually passed on. But the overall support from nurses at Ward 187 the Children department was amazing and very remarkable centered in Ubuntu. Driven by a passion to change life and heal one soul at a time no matter the circumstance. Because throughout Fiona Dube's stay at the hospital they made the whole stay journey very pleasant for my daughter and her mom. Big up to the nurses at Ward 187, doctors and they Supervisors they even deserve an award for their dedication to their work.
Helpful (0)
|Replies (0)AD
Anele D
1 reviews | Active since Jan 2020
28 Oct 2025, 09:37
Ward 187 Nurses Big up!!!!!!!!!!!!!!!!!!!!!!!!!!!
I took a baby there last year, who had pneumonia and upon arrival the helpful and caring staff diagnosed her with other critical illness and eventually passed on. But the overall support from nurses at Ward 187 the Children department was amazing and very remarkable centered in Ubuntu. Driven by a passion to change life and heal one soul at a time no matter the circumstance. Because throughout Fiona Dube's stay at the hospital they made the whole stay journey very pleasant for my daughter and her mom. Big up to the nurses at Ward 187, doctors and they Supervisors they even deserve an award for their dedication to their work.
0
Replies (0)EM
Emma M
1 reviews | Active since Jan 2020
13 Oct 2025, 08:07
Nurses that are still carrying out their
My son was admitted at yellow block ward 275 and after that he was transferred to ward 287 day shift nurses and night shift were so friendly we all know that we will have those ones who will be rude for no reason but most of them are darling sister Mashaba team 👌👌
Helpful (0)
|Replies (0)EM
Emma M
1 reviews | Active since Jan 2020
13 Oct 2025, 08:07
Nurses that are still carrying out their
My son was admitted at yellow block ward 275 and after that he was transferred to ward 287 day shift nurses and night shift were so friendly we all know that we will have those ones who will be rude for no reason but most of them are darling sister Mashaba team 👌👌
0
Replies (0)CB
Cynthia B
1 reviews | Active since Jan 2020
2 Oct 2025, 19:14
Charlotte Maxeke Hospital
Wits Dental Clinic deserve just the biggest thank you for treating patients with respect and friendliness from the waiting in line to the moment you walk out the door you feel special. I am receiving the best of dental work and will be receiving my dentures soon This clinic makes sure everyone gets proper care A special shout out to the wonderf Prof. V Karic, Bhekabantu Manana, Makabongwe Mavuso, Nazneem Moosa, Mmakoti Malatjie
Helpful (0)
|Replies (0)CB
Cynthia B
1 reviews | Active since Jan 2020
2 Oct 2025, 19:14
Charlotte Maxeke Hospital
Wits Dental Clinic deserve just the biggest thank you for treating patients with respect and friendliness from the waiting in line to the moment you walk out the door you feel special. I am receiving the best of dental work and will be receiving my dentures soon This clinic makes sure everyone gets proper care A special shout out to the wonderf Prof. V Karic, Bhekabantu Manana, Makabongwe Mavuso, Nazneem Moosa, Mmakoti Malatjie
0
Replies (0)PM
Priscilla M
1 reviews | Active since Jan 2020
1 Oct 2025, 05:31
Appreciated
Thank you for prompt assistant on the 30/09/25 night shift staff ward 164 may good God bless you for saving ppl they saved sister # to Nurse Thembi Lukhele Tshilidzi Mbau Martha Mhlangu Fikile Mugwena Portia Tshingila(security) You made feel at home Just to stop stressing with our sister thank you so much
Helpful (0)
|Replies (0)PM
Priscilla M
1 reviews | Active since Jan 2020
1 Oct 2025, 05:31
Appreciated
Thank you for prompt assistant on the 30/09/25 night shift staff ward 164 may good God bless you for saving ppl they saved sister # to Nurse Thembi Lukhele Tshilidzi Mbau Martha Mhlangu Fikile Mugwena Portia Tshingila(security) You made feel at home Just to stop stressing with our sister thank you so much
0
Replies (0)