FA
Felicity A
Active since Jan 2020
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Charlotte Maxeke JAH
I am so angry , I have been taking my housekeeper who has been with me for over 30 years to CMJAH since June 2025 , they found a tumor that was blocking her esophagus preventing her from eating and drinking. A stent was inserted and a biopsy done in July 25 , no results until Dec 2025 - inconclusive another biopsy was done in Jan 2026 . By this time the tumor had descended into her stomach. Had a clinic visit today 11/02/2026 , another biopsy must be done ( 3rd ) because they still cannot give a definitive diagnosis. Dr says it looks like it could be cancer but we can’t be sure.On top of everything the file is empty , all previous notes and results were missing from her file , I was puzzled as to why the doctor asked her what was wrong and why she needed to see a doctor. The doctor even asked me what medications she needed to prescribe ??!!! Meanwhile she is wasting away before my eyes , at last check she was 35kg , a grown woman. My arms are thicker than her legs. She is in pain , vomits if she tries to eat something solid like bread. This is just unacceptable.
0 replies
38 months ago
Terrible service -Dog Food App
I ordered on the dog food app because the first time I ordered the service was amazing. Now I’ve ordered again and the service is so bad , I ordered and paid almost a week and a half ago and I’m still waiting for my order. I received one message advising of a delay and that my order would arrive the next day. This never happened. I’ve sent countless messages and received no response. I hope I get a response to this message.
0 replies
45 months ago
Vumatel - good service for a change
Vumatel I’m very impressed , this problem was reported yesterday evening to my ISP (Supersonic) who escalated to Vumatel yesterday. I reported it to this Twitter page this morning. I had errands to run and when I got home at 13:30 , the problem was sorted. It appears that all the loadshedding in the area caused the problem in my Vumatel box in the house , a part had to be replaced. Thank you Eskom 😣and a huge thank you to Artwell from Vumatel . Thank you for your prompt response
134 replies
46 months ago
MTN - worst company ever - terrible customer service
I am so angry , MTN opened a cellular contract for someone on my name , my bank Acc details without FICA or RICA. Now they won’t stop the debit order because I have to call their fraud line to stop it. I’ve proved to them that it’s not my email address on the form , it’s a male’s name. This is probably an inside job because they did not ask for the appropriate documentation which is the following which is taken from their website: MTN basics ID. Proof of residence (e.g., levy statement or electricity bill) Proof of income. Three months' bank statements. If they had this disgusting individual would not have been able to take out this contract. They didn’t do their job but I have to sit with the problem of stopping the debit order. How is this fair? I don’t know whether the SAPS will help me , I have the persons cell number ( on my name) home address and email address.
0 replies
55 months ago
Vodacom cancellation process is a nightmare
I am so disappointed in Vodacom cancellation dept who I’ve been with for so many years. I found out today on the MyVodacom app that the phone number stated there not the number I’m using. I had never noticed this before. I went into a Vodacom store to enquire and was advised to call 0821958 which I did. I spoke to a very nice lady named Shamila who assisted me with cancellation after trying get me to do a sim swap which I did not want to do. I was prepared to lose the data to just get this number cancelled. I then get an sms that states I have converted to prepaid it does not say I have cancelled. I then speak to Shamila again , she says that I will have to pay for another month and that Vodacom does not use the word cancelled in their communication. So I’m sitting without proof that I’ve cancelled. Shamila advised unfortunately that’s how Vodacom works which is unacceptable. I have to pay another month, get benefits I cannot use and there is the possibility that I will be charged again going forward because it now says “ Converted to prepaid “ and not cancelled. This is totally unacceptable.
106 replies
59 months ago
Parklane Women’s Imaging Centre - amazing service
I have been going to this centre at Parklane Clinic for quite a few years now. I felt I had to say something about the staff at the Women’s Imaging Centre where the Mammograms and Bone Densities are done. Jade, Janice , Sooraya and especially Kerry are the most wonderful people. Always efficient and professional. The centre itself is very calm and tastefully decorated with pearls of wisdom on the walls as well as hearts of different sizes and made with different materials. Mammograms can be a stressful procedure , but not if Kerry is the technician , she is calm and kind and makes you feel comfortable. I’ve had painful uncomfortable mammograms before but not when Kerry is doing it. Thank you Kerry. The reception staff are equally nice , and make you feel comfortable as soon as you enter. Making a booking telephonically or via email is super easy and efficient and I sent an email request for an appointment in the evening and received a response to my email the next morning. Sooraya answered my email and helped me with dates and times that were convenient for me. Last but not least is Dr Shoub who does the ultrasounds and who also makes you feel comfortable and explains everything in detail. In short , I really like this imaging centre and all the staff that make it such a wonderful place to go to. Thank you.
0 replies
59 months ago
Wonderful Customer Service
Browns Jewellers , I recently had interaction with one of Brown’s Jewellers staff members , Maïté Kabongo. I saw a pair of earrings that I was interested in on the Brown’s website and as I had a credit note from a previous purchase , I needed to enquire as to whether I could use it to purchase the earrings. I sent an enqiry email on the 07/05/2021 , a Friday because I was worried that I would forget. Lo and behold I receive a response on Friday evening from Maite. She corresponded with me the entire weekend , Saturday and Sunday irrespective of the time of day. It was amazing , all my questions were answered. I even asked whether he/she worked 7 days a week 24/7 , the response was “ Thank you very much Felicity, We strive to offer you only the best service you are accustomed to from us. I certainly hope that my responses to you over the weekend are not disruptive. We speak this coming week Felicity.” I mean really what amazing service. I was kept in the loop re the process of reinstating the credit as per my credit note. The earrings are now being delivered to my Brown’s store of choice for collection at my convenience. I suspect that if I had enquired the earrings probably would have been delivered to me. I needed to see the actual earrings before paying , which is the only reason I’m going into the store. Brown’s has always been my favourite Jewellers and this kind of service tells you why. Staff like Maïté Kabongo and Bornmann really make Brown’s the store with the most beautiful diamonds i.e the staff are part of the precious diamond collection.
0 replies
62 months ago
Loadit Movers - 5 star service
I have never before received such amazing service , I am still shocked. I needed a bakkie to pick up and deliver a chest freezer to me. I noticed a board on a pole at Emmarentia Dam for a company called “Loadit”. I called them to find out how to get a quote and I sent an email. I received a call advising me to expect a reply to my email , the email advised me of the possible charge and directed me to a link where you can download and register on the Loadit app. A very user friendly app. Once all my information was submitted I received the accurate pricing ( very reasonable price ) for the job. I made the payment online. Within the next half an hour I received a phone call from Lufuno ( driver advising me they were outside the gate ) I was amazed because I hadn’t even had time to advise my sister in law that I was fetching the freezer. I had to call her to advise her to open because they were legit. Within the next half an hour they were at my gate with the freezer. They were fast , friendly and professional. During all this I was getting updated messages, the first message advised that the job was booked. The second that the pickup was complete , the third that they were on their way and the last that the job was completed. Amazing amazing service. I will definitely use them again and I have put their contact details on our community chat.
0 replies
73 months ago
Cell C stealing my money every month despite me cancelling in Jan 2020
I had CFibre from Cell C as my internet provider , I cancelled in January 2020 with my notice period being February 2020 as of March 2020 I have a new Provider. Cell C is continuously taking money off my account every month despite me contacting them and advising them of their error. I’ve had to reverse these payments every month , I have called them and emailed countless times , I have confirmed cancellation notification by resending my cancellation notification to them showing the date I informed them of the cancellation. What else must I do , it is for this bad service that I cancelled CFibre in the first place. The service is so bad and so is their Fibre, stay away from them Felicity Adam CF121673
105 replies
76 months ago
Planet Fitness ripping us off , making it hard to cancel
I’ve been a member of Planet Fitness through Liberty since 08/03/2016. For “Duration and Cancellation “ The contract states “Minimum membership period is for a fixed term of 12 months , after which my membership will continue on a month to month basis until I give Planet Fitness 1 (one) calendar month written notice to cancel my membership by emailing customerservice@planetfitness.co.za”It further goes on to say “ I accept that I will pay Planet Fitness a 30% cancellation penalty should I cancel my membership before the end of my minimum membership period or “fixed term” I was out of the country for 6 months 13 July 2019 and returned 05 January 2020 during which time I had to pay a reduced fee of R125.00 for freezing my membership for 6 months (July to December 2019) My fixed period ended in March 2017 , so from then I have been on a month to month basis , I gave Planet witness notice that I will be cancelling my membership and that February 2020 would be my required 1 months notice. I went to Planet Fitness Wanderers to cancel and they put me through to customer service who stated that I have to pay a cancellation fee of +-R759 , they worked out a ridiculous calculation. I then sent the cancellation email to which I received a response stating that someone would call me . I received the call and the customer service person acknowledged my request to cancel but stated that I have to pay membership fees until April 2020 . I explained that my notice period was Feb how can I pay until April. He said I had a 24 month contract which is not true because from March 2017 I have been on a month to month membership. I should not be charged a cancellation penalty because my fixed period had ended March 2017 , my 6 month freezing period had ended in December 2019 (during which I paid albeit a reduced fee ) , I gave 1 months written and online notice. Planet Fitness wants to charge a cancellation fee and add 6 months Extra to my contract . This is wrong , probably doing this to get me to change my mind about cancelling. They want to continue to steal my money after cancellation.
0 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
4 (40%)