OB
Olwethu B
Active since Jan 2018
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Atrocious Service
I have been without internet for 2 days now. Today they sent technicians on site and they still could not diagnose the issue. The technicians were here from 9am to 2pm and they need to come back to try one last option. When I call they can’t even advise when they can send out technicians again. In addition to all of this there’s a possibility that they will charge the call out fee to me. There was a long period of time where the technicians were also annoyed with me waiting for the engineers at the office to let them know what to do next. Currently I’m losing money from 2 days worth of work not being done. They will still charge me for the full month including the downtime and they’ll most likely charge me for the idle time the technicians sat here waiting for a solution. The cherry on top, I am forced to use them because of some exclusivity deal the developer entered into with them so clearly they couldn’t care less because it’s not like I can use another ISP 🙄 Super annoyed!
0 replies
15 months ago
I received exceptional service from Bonolo Magagula who was very friendly and energetic
I received exceptional service from Bonolo Magagula who was very friendly and energetic. Our conversation was very informative, I actually learnt something I didn’t know about my cover which ended up with me not cancelling anymore. I definitely felt like a valued client.
53 replies
36 months ago
Utter Neglicence - Overnight Package Sent with Palets in a truck
I selected the overnight service on 10 May 2023 for a parcel that needed to be delivered from East London, Southerwood and used by 12 May 2023 to Rivonia, Johannesburg. After making payment for the overnight service the Postnet in Southernwood proceeded to put the package in a truck for normal delivery. I am now unable to attend my function due to their negligence as the package will only arrive on Monday and who knows how long the processing will take. I am extremely upset and would like a full refund for this mess. I called Aramex to follow up and they informed me that East London sent the package with pallets in a truck instead of the airplane.
0 replies
45 months ago
Exceptional Service from Zolani M. I Definitely Received 5-Star Treatment
I am not necessarily the easiest person to deal with so I really appreciate the exceptional service and patience I received from Zolani M. I think I ask way too many questions compared to the average person so I totally loved his energy. I really appreciate his patience with me and his eagerness to educate me on every product I enquired about. Zolani M. truly went above and beyond. Please keep up the good work ethic and I look forward to a great working relationship going forward.
134 replies
55 months ago
Rude employees at Vodacom
The lady working at the Vodacom Forensic department call centre on 07/10/2021 is very rude and does not know how to speak to clients. I asked her for her name and she refused to give it to me, she hung up. She raised her voice at me and hung up. Now I’m trying to call again to ask to be transferred to someone else or her manager and no one is picking up. This is on their 011-546-1530 number. I have been using Vodacom for 20 years and this level of disrespect is very new. Please speak to your staff.
106 replies
79 months ago
Amazing Customer Service Etiquette from Belinda
I had a lovely phone call interaction with Belinda this morning after a crazy week. She was very helpful and energetic I felt like I was talking to my sister. Sometimes agents are so tired of the same thing over and over but she listened to my problem and I felt that she was so genuine. I definitely had an amazing phone call experience. Travelstart has an asset in Belinda Bikitsha, thank you so much for making my morning. Keep up the authenticity. It was a pleasure being assisted by you.
0 replies
100 months ago
Unhygienic busses
I bookes a Translux bus from George to King William's Town for the 20th of January 2018 however the bus had issues and was running about 5 hours late and I understood and transferred my ticket for the next day, 21st of January 2018 which is today. So today I got the same story, the bus apparently had a breakdown in Swellendam and it's apparently running late by 5 hours again so we had to take City to City. We understand that unforseen circumstances occur every now and again in business thus my complaint isn't about the apparent break-downs that occurred 2 days in a row, instead I'm really appalled by how unhygienic these City to City busses are. There are coakroaches everywhere, I think I just ****ed about 8 of them and I'm feeling quite uneasy. This is not the first time I was transferred to a City to City bus because the Translux bus had a breakdown or was running late for some reason. Last time was in October 2017 and that time as well there were ****roaches. My appeal to management is that they please try to exterminate regularly and ensure these busses are cleaned more frequently than they currently are. Hygiene is very important
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)