JS
Jenny S
Active since Feb 2018
8
Reviews
0
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Reviews
8 reviews15 months ago
NO RETURN ON DAMAGED GOODS
I ordered a pressure cooker to be a Christmas present for my daughter. I plan ahead and purchase presents from about June every year. I purchased the pressure cooker, and upon opening it on Christmas Day, the outer section of the cooker, was loose from the base and no matter how we tried, couldn't get it to fit as it had been damaged and was warped. I sent it back and this was rejected because they only accept return of goods for 30 days. I requested that they review this decision as it was purchased for Christmas. No luck, they have returned the broken item to me.
0 replies
36 months ago
SHOCKING QUALITY OF PACKAGING AND ITEMS WITHIN
To the Takealot Team, This is what I ordered : ORDER NO. 126248238 The pool, the pink bottles and the green bottles were perfect HOWEVER, I was horrified when I opened the boxes for the next three products. The Cactus : This is how the box arrived, all open and taped up down the sides (shocking). I have no idea if the product within works. I was so dumb struck that I didn’t have the mental capacity to check it after I saw the packaging. I certainly don’t want this product. Would you give a gift to someone that looks like this??? THE 3 IN 1 TENT I will keep it but will have someone make a new mattress and new pillow because the general idea is perfect. The quality of the material used for the mattress and pillow is below standard (that is, if you have standards). There are loose threads all over the items. The finishing of the netting is loose at the ends, and overall, I’m not very impressed by this product. The zip up cover is probably the best thing about this product. Even the label was all scrunched up inside). Even though this product only costs R179, this is not satisfactory! THE TOMMY TIPPY BOTTLE The bottle arrived in a Jiffy bag, not original Tommy Tippy packaging. It had a label on it, stuck on by Takealot " UNBOXED DEALS. RETURNED & SHOP SOILED PRODUCTS. QUALITY CHECKED BY TAKEALOT,. BACKED BY OUR 6 MONTH TAKEALOT WARRANTY. NO EXTENDED SUPPLIER WARRANTEE." Besides the packaging, the bottled looked like it had been used, and the writing "Tommy Tippee" was coming off. Not something I would ever want to give someone as a gift. How can they say the item is not returnable when they have their own sticker attached stating RETURNED GOODS? My point is that I think Takelot has become too big and is lacking in quality controls. I have been purchasing from Takealot since it started, and these are the worst products I have ever received (and especially since they are gifts for a newborn baby). How on earth would it be okay to give someone gifts like this? YOU NEED A QUALITY CONTROLLER WHO IS CAPABLE! I await your urgent advices. J. SCOTT
0 replies
50 months ago
SHOCKING SERVICE & EVEN WORSE FOLLOW UP
Actually, I give no stars, but there isn't that facility! DO NOT RENEW MY MEMBERSHIP On Sunday, 26th December 2021 I was at Skukuza Camp in the Kruger National Park when there was a huge cloud burst. My vehicle wouldn’t start at all. I managed to get a lift at 20h00 out of Kruger to my house which is in Sabie Park (which borders the Kruger Park). I spoke to Pamela at your offices, and it was decided that since Monday 26th was also a public holiday, she would arrange for my vehicle to be towed from the Skukuza parking lot to NTT Toyota in Hazyview. The arrangement was that the towing service would meet me at the parking lot at 08h00 on Tuesday, 28th December 2021. I waited for the tow truck at Paul Kruger Gate (from 07h00) as I knew it would take him half an hour to get from Kruger Gate to Skukuza. At 08h14 when no tow truck had come through the entrance I started phoning your offices and spoke Fazeka?. I was informed that they were still trying to find a towing company and that she would let me know in due course. Eventually, I was informed that they could not find a towing service in Hazyview and had in fact, requested a towing service to come all the way from Nelspruit which would cost me an additional R1 200.00 due to the additional km’s. Not only would this now cost me R1 200 extra, but I would have to wait in the 35degree heat for at least 2.5 hours for the truck to get there. After several calls back and forth, when I refused to pay the additional R1 200 for the additional mileage ……. Within 5 minutes of this call I got hold of Robson’s Towing in Hazyview and was quoted R1 800 to tow the vehicle and that he would leave Hazyview immediately and be at the gate in 20 minutes. At 09h41, I called your offices and told them that they were to cancel the tow truck from Nelspruit as the truck from Robson’s Towing had already arrived. By 11h15 the vehicle was already at NTT Toyota in Hazyview. At this time, the vehicle from Nelspruit would only be arriving at Paul Kruger Gate. I have been a member of the AA since I purchased my first vehicle when I was 21, I am now almost 60 years old and in all the years I have only called on the AA, a maximum of 10 times. After 39 years of being a loyal member I am shattered at the atrocious service! I am disgusted with the bad service I received from AA and would appreciate this matter being looked into and an answer to why I had to find my own towing service. I would also expect AA to refund me the R1 800 I paid to Robson’s Towing. DO NOT RENEW MY MEMBERSHIP IN MARCH 2022. DO NOT, UNDER ANY CIRCUMSTANCES, DEBIT MY BANKING ACCOUNT. Herewith a copy of the invoice from Robson’s Towing. I will give you my banking details once I have been contacted telephonically by management. Their reply : Ref : 220120-0004. 24 January 2022 Attention: Mrs. J Scott Dear Mrs. Scott With reference to the poor service received, on behalf of the AA, I hereby extend our sincere apologies. Upon investigation we established that the was no proper handling of your booking and we therefore apologise for the delay. We have also identified that the was no service providers closer to where you were stuck and that led to the dispatcher advising you that you will be liable for the extra Km’s which was unfair that you had to be charged and she never escalated the issue to the supervisor before speaking to you so she can get authorization as the fault was not from your side. You have been a very loyal and valuable member with the AA and we provided a very poor service service and we sincerely apologise. Once again we apologise for the frustration and inconvenience this has caused you. I have attached a claim form, kindly complete it for me so we can be able to process the refund as we established that you had to make your own arrangements for the assistance. Please do not hesitate to contact me should you have any queries regarding the matter. Yours sincerely Carol Mahlaule Customer Experience Consultant I submitted the invoice and claim form the same day and have repeatedly sent reminders to Carol Mahlaule and have had no feedback nor acknowledgement of my email.
201 replies
67 months ago
TELKOM WON'T CANCEL TWO LINES
I have been trying to cancel two of my business lines since April 2020. I have held on for over 2 hours at a time, and then told to email various people (everytime I phone I speak to someone different). I have so far sent 14 emails, and not one response, but have yet again received the monthly invoice - still charging me for the two lines in question.
0 replies
71 months ago
GOOD SERVICE
Thandeka, thank you very much for assistance and advise. You made our home improvement purchases so much easier. It was also good to see that all the staff had not only masks, but face shields on at all times and sanitiser at various points around the shop.
0 replies
78 months ago
EXCELLENT SERVICE
Oscar and his team offer an amazing carpet cleaning service (I haven't used any of their other services. They are prompt, reliable and do an excellent job. Highly recommended. I will be using them for the 3rd time in January
60 replies
81 months ago
GREAT RESTAURAT
Great atmosphere, great service and owner managed. This makes a huge difference! Food is very good and their Wednesday special is exceptional.
0 replies
100 months ago
TOLD TO COLLECT GOODS - WAREHOUSE WOULDN'T LET US IN.
Last Friday afternoon, 2nd February I purchased a sleeper couch from Northgate branch. I walked into store - saw couch, lay on it and said I would purchase it. Took 45 minutes to generate an invoice as the invoice had to have both my and my company''s name on it and the person doing the invoice couldn't get it right. Paid for it with credit card. Was told if I want it on Saturday, we can collect ourselves from Boksburg warehouse. Just in case I never went with the person collecting, we completed the forms allowing him to collect on my behalf. Was never told we were to collect from JD Group - so ended up driving around Boksburg for about half hour. Eventually arrived at security and they woudn't let us through the boom because we had no collection slip (I was with the driver). Phoned Boksburg branch to see if they could help us - Northgate not answering phones - they said no payment was reflected (I had the receipt from transaction "approved" in my hand. After numerous calls(eventually got through to Northgate - Dante - the so called sales manager said if I cancelled the deal it would take 7 days to get my money back. Managed to get hold of 2 managers within JD Group building who came to gate and went back to sort out. Payment still not reflected. In interim, Dante said he would log a query with IT dept, could take between 1 - 6 hours. We arrived at JD Group at 9.30am and were still waiting to resolve issue at 11.50 when Dante phoned to say we could have the one off the floor (I had asked him if we couldn't do this on Friday night). After wasting all morning and much frustration - we had to drive all the way back to Northgate to collect the couch which hadn't even been wrapped in the 45 minutes it took us to get back. I have previously bought 3 lounge suites, 1 dining room suite and 1 bedroom suite from Rochester BUT I CAN PROMISE YOU - I WOULDN'T BUY ANOTHER THING FROM THEM EVER AGAIN!
0 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)