Active since Feb 2018
Wow! They made my and my son's day. We bought him a Fitbit, the watch face fell out. I contacted them and after sorting out all the details they sent him a replacement from the manufacture. Really appreciate them going the extra mile and being so kind!
After a glitch on the Makro online site, my order was placed and paid for twice (duplicate order). One of the products is from a online vendor. I have been struggling for WEEKS to get the product returned as I was turned away at the store when I tried to return the duplicate. I have phoned, emailed, logged a return. I even tried communicating with the external supplier/vendor just to be told that I have to log a return via Makro. I do a lot of business with Makro, but will most definitely rethink this from now onwards. I also did not want to write this review but what other options do I have if I have done more than my fair share as a customer for a mistake on their side.
He is doing work in Pretoria now. Please go have a look at Pretoria Kitchen reviews. Same story, different town! Luckily our case will not be left here...
We hired Pretoria Kitchens for kitchen remodeling and painting. We paid his deposit on the 10th of Nov 2017. In an email he said he would be finished before Christmas. He is still not finished. He also wanted an advance on his payment agreement which we gladly/stupidly did to help, ONLY to now have an unfinished project. He is not answering our calls, he does not respond to our messages. He did a horrible job! I have many photos! Two of the drawers in the kitchen cannot even close and that is just the beginning. He breached his contact, he stated that the cupboard handles would be stainless steel, but instead he put in PLASTIC handles. He never asked our opinion on the color of the paint, color of the counter tops, color of the handles etc. As a result, my mother now lost some of her pension money and has a incomplete, substandard job to show for it. How sad is it that people can do this to one another.
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