CA
caroline A
Active since Feb 2018
17
Reviews
0
Industries
Reviews
17 reviews9 months ago
Poor disgusting service
I would like to share my dissatisfaction with Standard bank insurance...I took out a funeral policy for a family member and he sadly passed on during the waiting period... I went to Standard bank vangate mall with the necessary information on 19June for my premium payback it's been more than a month and within this time I was debited again for this particular funeral cover, this application was made for the premium payback before my debit date and this wasn't even updated.... I then went to standard bank vangate mall and I was told I would be contacted in 3 days, upon receiving an email from standard bank insurance today15 July I was told that I would get a response in 5 days time...so I'm essence I am literally waiting nearly 2 months for premiums to be refunded while I will still be debited.... ...
106 replies
15 months ago
Disguted
I would like to share what I have experienced yesterday 29/01/25. I was invited to a dinner at Quarterdeck along with my Disabled mother 84 year old grandma & 11yr old daughter. Upon arriving at the underground parking, helping both mom & gran out my car when I parked in the disabled parking on the first floor, we get to the lift to get to the ground floor, there was only a sign on the door of the lift that says out of order... Not even a secruity in sight to direct us, no staff member nothing, to my dismay I had to let my family wait at the dead lift and look for help as it is a mission getting my disabled mother back in to the car load a 20kg wheel chair myself and then drive to seek where to go. I then saw someone (Mahabi or something close to that name ) a cleaning staff member and asked him how do we get out and he was so kind to assist us and explained where I needed to go to get to ground floor, he even wheeled my mom from the first floor to the ground floor down the steep ramp. If he was not there I still would have probably circled a couple of times to see where the ground floor was. This is utterly disapointing since it was my granma's first time coming to Grandwest.
0 replies
21 months ago
ATM issue
I used the standard bank ATM today with not a standard bank card with another card. I then put the card in pin & amount the transaction said processing & then pushed the card out, after like 5 mins or so the ATM says service cancelled due to technical issues... My question is why can i not log anything with Standard bank when I called the contact centre I was told I needed to call the bank i used, but i used standard bank as they had the technical issue not the card i had used.... I am so annoyed because I was just brushed off by the consutant today when I called in. The ATM number is 0517 and this happened around 12:30 on 15/07/2024
174 replies
22 months ago
Dissapointed
I would like to express my dissapointment in their customer care service, if there were NO STARS they would not have received any... so I made a loan in April & saw my debit date was a few days before payday, so I called the contact centre was on the line for 25mins with the agent to change my debit date for when pay day I was ssured it was changed... then on 24/06/24 I am being emailed, called harrasted & debited leaving my account in a minus & even being chargerd excess interest.. 25/06/2024 I am debitited & on 26/06/24 I get a call from a collections customer agent saying my loan is in arrears.... Utterly dissapointed in them....
212 replies
24 months ago
FNB banking app not user friendly!!!!!!!!!!
As a new client I find their App not user friendly. I tried to update the limit on my banking app & I could not even do that on my own it said I needed to verify my device.. Being new to the bank I was told by a consultant that I should verify my account on my labtop, I told her my laptop's in repairs & I am only using my cell phone to do all my trnasactions & work, I asked her if she can assist me & she told me to go into the branch & then said no I cant go into the brnch.. This is so frustrating & annoying because I use my cell with my other two diffrent banks I bank with & I can update transfer & do all my stuff effortlessly... & to think this is my business account with FNB.. Utterly dissapointment... "FNB how can we help you" YOU CANT!!!!!!!!!!!
53 replies
26 months ago
BAD SERVICE EVER!!!!!!!!!!!!!
If there was NO STARS I would have given them a ZERO STAR rating because of their BAD & DISCUSTING SERVICE!!!!!! MY FIBER IS OFFLINE SINCE 01/03/24 & IAM BEING TOLD THAT FROME THEIR SIDE IT SHOWS ON.... AFTER SPENDING 30MINS ON THE PHONE WIHT THEM ON MONDAY 04/03/24 THE CONSULTATANT ASKS ME TO SWOP CABLES!!!! & ASKED ME WHICH LIGHTS ARE ON THE GREY BOX.... I AM UP TO MY WITS END BECAUSE I HAVE BEEN OFF SINCE MARCH 01ST MY ACCOUNT IS UP TO DATE YET MY LINE IS DISCONNECTED- EACH TIME I CALL IM TOLD IT WAS ESCALTED - ESCALATED TO WHO??? TO WHAT??? I WAS ALSO TOLD THAT I WOULD GET A TECHNITIAN ON WEDS 06/03/2024 & TODAY'S THE 07TH/ 03/2024 7 WAS TOLD BY THE TECHNICAL DEPT THAT THEY WILL INVESTIGATE.... BUT THATS NOT ALL.. I RECEIVED NUMOUROS CALLS & EMAILS FROM CAELYNNE IN THEIR CLAIMS/ACCOUNTS DEPT SAYING IM IN ARREARS, YET MY ACCOUNT WAS PAID SETTLED IN JAN EARLY FEB & NOT YET ALLOCATED...THESE PEOPLE ARE A ****** JOKE... AFTER MY EMAIL TO HER EXPLAINING THAT I PAID & ARE UP TO DATE I AM IMMEDIATLY OFFLINE THE FOLLOWING DAY!!!!!!!!!!!
224 replies
36 months ago
POOREST SERVICE EVER
on the 18th March I wrote a review & was contacted by a very nice consultatnt who assisted me & explained what i needed to do, Yet to date.. on my credit report shows I am in arrears which I am not.. I hate this company HONESTLY I DO THEIR SERVICE SUCKS....
159 replies
36 months ago
DISGUSTING
A month ago I wrote a reveiw about this company, they promised to deliver but never did.. I am highly disappointment at these people as it just seems that when they can get money out of you that is when you are good enough..... I have asked them to remove my name from the credit beauraus and they promised me it wil be done a month la ter I check my creidt report nothing....
53 replies
38 months ago
Bad service and expensive
I have made contact with the call center and spoke to a lady.. I asked that I want to cancel my policy because I am paying for something I have not used and she advised that she will be sending my documents through along with a revised policy.. I emailed their customer service and I have not received any response.. I want to cancel before the next debit date.. And I want them to remove the account from my credit profile...
53 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
12 (70.58823529411765%)