ZK
Zanele K
Active since Feb 2018
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
****** of goods and cash
BabyCity Pavillion shop 403. Jared the cashier rang up multiple good,and I tapped my card R1802.11 went through at around 16h52pm. He advised that his system was stuck,we must wait. Soon after he called for his manager who was a few steps away at the entrance loudly discussing with security the ins and outs of an ongoing case where a member had been caught *****ing. Though Jesseelan Gounden was a stone throw away he went onto to complete his conversation before attending to the cashier Jared. Nervously Jared advised Mr Gounden that his system got stuck after my sale had gone through. Without any acknowledgement whatsoever- Gounden responded by asking Jared how does he know when a sale is gone through. Jared responded by receiving a slip from the tillpoint. Gounden looked only at Jared and addressed him only that that's right,no slip no sale. Even when the nervous cashier tried explain that id shown his my bank transaction history,Gounden stepped away to the African female cashier and proceeded to mind his business. Jared the cashier called a stump Indian employee who told me the transaction would reverse. I again opened my banking app and messages and showed them that sale has gone through. She then asked that I return the goods as because they don't have a slip then I can't take items. Mind you the R1802.11 had gone off in my account. At 17h49 as I was leaving the mall,Jared called my cell and apologized. He advised the money is ready for my refund. I told him to refund to my account. He went onto to explain that he's talking about my dischem rewards not the money that had gone through. He apologized that it was his fault. It is now 21h07pm and no refund has gone through. Im highly disappointed of what felt like ****** disrespect from Gounden during his shabby interaction where his disgusting attitude towards me was clear that my comradry to the company that pays him means nothing. The lack of skill of the Cashier Jared and his inability to communicate with his manager has left me ****** by BabyCity Dischem Pavillion
0 replies
29 months ago
Friendly,efficient staff at Umhlanga Woodford
Friendly,efficient staff at Umhlanga Woodford. Serviced by Kavinash Durjan. Thanks
71 replies
55 months ago
Held hostage by Micros
I am saddened by the treatment or lack thereof from Micros. My rep/account manager is Lance and after a fire that broke out in the place of business, I requested to cancel services as from since, I have not been making use of the machinery (but am being duly billed) Lance advised that I signed a 3year contract and when I requested the digital copy, we were both in agreement that the contract would end in September 2021. When September rolled around, I again asked for the cancellation, only to be advised - by the very same Lance that I was never in a 3year contract instead a 5year contract and should I wish to cancel I would be liable to a payment of R90k plus... Mind you, the main reason for cancellation was affordability as I was releasing the business from my care. After the new info of a 5year contract, I then requested details of management as I no longer wished to communicate with an account manager who has NEVER been present. To date he has never forwarded this information, and I have now contacted Micros directly, logged a ref which has not been responded to. I was today given a Dons' landline number which doesn't exist... The biggest issue is that I continue to be debited (since January 2021) though I have not had the systems activated.. So basically Ive been held hostage by Micros, paying R8k monthly from Jan 2021 even though the machinery is NOT in use. Over and above the fact that Ive paid R80k for NOTHING, I now need to pay a further R90k plus for cancellation whereas I was advised that our contract would come to an end in September 2021
0 replies
83 months ago
False advertising and Disappointing customer service
Even a 1star is too much... They deserve a minus Zero!!!! This is the email with my story that ive emailed to Nibela What a dissapointment it was at Nibela. I will not recommend to others or ever go back. Firstly i began calling around 4:30 to advise of expected arrival time as there were delays as i was driving from Durban yesterday. By 7:30,i realised that since Google Maps was advising ETA to be in over an hour, i called and spoke to Sbu who assured me that they will reserve food in my room as the restaurant closes at 8:30, and I appreciated this since we were very hungry. I had never been to Hluhluwe and when we became worried since maps couldn't pick up directions anymore, i phoned and expressed my concern to Sbu, who was very careless. I called again numerous times and all times Sbu answered and even when I requested that someone meet me halfway since it was dark and I was afraid he told me he cant do that im not lost, i must just keep driving straight. At 10:30pm,i finally got there pressed the buzzer and gate was opened. I was so disappointed that though I had called numerous times he couldn't even meet me at the parking, to reassure me and atleast joke about the worry i had for the past couple of hours. Nevertheless we went onto check in. Sbu was very unwelcoming, especially when we asked about activities in which we could participate. He expressed that our expectation of a game drive in the reserve would not be met,as they don't do such... Although i showed him that on the website Sodwana bay and Hluhluwe reserve are mentioned as areas that the lodge offers activities in. He said i should take that up with booking.com as that is where id made my booking. Concerned as the main reason for traveling was to see Hluhluwe game reserve, i went on to enquire if whether or not there was a sister company in or closer to Hluhlwe, and instead of assisting he advised that he cant help me even to check in as there was a balance of R470, mind you i was aware of the balance and having paid R4230, that balance would not have been an issue. We went on to go to our room as we were tired and the cold welcome had disappointed us to the extreme. When we got in the room we were grateful for the food, but it was cold and there was no microwave. We called at reception and there was no answer. Which shocked us as Sbus response to the question why didn't he come to welcome us at the gate especially after so many distress calls was that he had to be at reception and tend to incoming calls... So it shocked us that he couldn't answer the call then when we wanted to enquire if whether or not we could warm the food. We retreated to bed tired, disappointed and hungry. This morning when we went to reception to enquire about an iron, he rudely told me that i should have brought my own. So both my partner and I went to breakfast without having ironed clothes. After breakfast, my partner tried to calmly express our dissapointment seeking to get assistance especially with game reserve activities he went on to very rudely tell us that he can't help all he needs is payment for the cooldrinks, which mind you we didn't even drink with the cold food. I had made a full payment to check out tomorrow, but as i write this email, i am back home in Durban and extremely disappointed at service received at Nibela. Beside the bad service from receptionist Sbu, I feel extremely ripped off as advertising expresses activities in Sodwana bay and Hluhluwe game reserve, but upon arrival we found that we are expected to travel there and back ourselves, regardless of the long travel time to Nibela itself. Thank you for rubbish service and false advertising.... Ill be sure to also post on Hello Peter so that any others who may be interested in coming to Nibela will know that customer care and satisfaction is last on your list, the only thing that matters is payment!!!
0 replies
84 months ago
Mango staff are THIEVES
I am so disappointed, i am a frequent flyer. Generally to Jhb, but today I was traveling from Cape Town. Flight JE334 08:20 from gate A9. My luggage was ransacked by your staff and my earings, watches and perfumes were stolen. The 2 perfumes are Dolce and Gabbana Eau, 2 Fossil watches and numerous earings. These goods cost well over R7000 and i am highly disappointed and upset that your staff could be so damned. Your staff are thieves, i will tell all fliers i know how Mango is a disgraceful airline and do hope that they just like me and my family will no longer use your airline.
0 replies
85 months ago
100% Lack of customer care
Makro Cornubia Service here was terrible, both from staff and supervisors. Maybe they need to learn and appreciate the importance of customers. Beside the fact that a need has brought us here, its only fair that we are afforded invaluable service.
168 replies
99 months ago
Vanessa-Rude and Belittling
I found the company and called them requesting New installation. I was required to make payment which I did immediately upon receipt of quotation and banking details. I had to wait for the installation date as they hadn't received proof of payment. When calling to enquire about a date scheduled for installation it was then when I spoke to Vanessa who did not listen at all to me but kept intejecting as I spoke but expected me to keep quiet and listen to her. Because I needed the service I obeyed and later spoke to Irene who spoke well and with respect...I did tell her of my unhappy call earlier with Vanessa her colleague and she apologised on her behalf. After the service there were things I still needed along with the certification and upon calling to my dismay I spoke once again to Vanessa and as she had been before,still disrespectful and careless to my needs as a customer. I did let her know her behavior towards me is unnecessary and she went on to tell me that it is me that needs her not vice versa,so whether I continue or not with Cishumlilo it is me that will not receive certification as that was my biggest concern. Her rudeness helped me to realize that I will never again after certification use her company or even refer others to the company merely for her attitude
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)