AM
Amkela M
Active since Feb 2018
7
Reviews
0
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Reviews
7 reviews13 months ago
Bespoke Credit Solutions ****
I just got a call from a lady at Bespoke Credit Solutions and Informed her that I am not interested because I have all my things in order. The call lasted for 53 seconds and the next thing I am receiving an SMS saying I gave consent for a credit report. I'd like to know when did I give consent. What sort of a **** is this lady running because I did not give any consent. Why is she doing a credit assessment. I tried calling the number back but it doesn't go through 021 753 2674. I'd like the proof of me giving you guys consent to do credit assessment. Please remove my details from your system so that no one can call me again since you are giving yourself consent on my behalf. I was surprised when I got an SMS saying I gave consent to request my credit report on 2025-04-03. Reason: Credit assessment. Bespoke Credit Solutions.
0 replies
27 months ago
MONDO ****
I'm very angry and disappointed with MTN/MONDO. On the 6th of FEB 2024 someone app**** for an MTN contract through MONDO using my details that MTN saved on their system. I had a data contract with MTN between 2019 and 2021 and mtn still had my details including my bank account information which someone used to apply for a new contract. NO ONE from Mondo called my 083 number that is on my profile to get hold of me to confirm any details but contract was approved, I went to an MTN store near me where I was informed this was done via their 3rd party and I called Mondo to inform them about the ***** & Kamile/Camille said she was going to escalate it, no reference was provided or anything then I called the MTN ***** department who provided a reference to say this will be investigated & turn around is 21 days. On the same day I got an email to say my order is packed and ready to go and will be delivered to 20 MABLETON 2095, mind you I'm in the WC province. I called MONDO back and the 2nd lady couldn't be bothered much about this ***** and did advise they will contact DSV to inform them not to deliver the device. It SEEMED my issue was not urgent at all to them & mind you I had a debit or just over R3200 that was going to go off at 22h00 on the 6th of FEB that I needed to authorize & luckily I managed to decline that and it didn't go off. Now 2 days later I get a call from Charmaine to talk about my contract, I ask what contract. Only to learn nothing has been done about this, NO NOTE on my account to state this is ***** and she just wanted to continue business as usual and when I ask why are they calling me now when no one called to confirm anything when this ***** was done 2 days earlier she tells me they called the other number but didn't bother calling this one to do any verification then said she is transferring me to customer service but dropped the line. When I ask why nothing has been done about this Charmaine tells me I'm not the only customer and I couldn't even hear the rest cause woow how you can you tell me I'm not the only customer when your company approved ***** without contacting the actual account owner. I'm not sure why MTN kept my details when I had my contract with them over 3 year ago if they are unable to protect it. If someone could easily apply for a contract, then that gets approved and delivery is arranged without the actual owner of the account details being contacted, no confirmation done to check if those details are the same. It is worrying how MTN was/is so reckless with people's information, information security is very important when you dealing with client's confidential information and these 2 companies don't seem to care or worry about that cause this one doesn't make sense at all. The only thing I could think of is that this was an inside job cause how can a person be able to apply for a contract online, there's no signature, no contacting the actual person to verify but everything goes smoothly. Can someone please explain this to me so that I can make sense. NOW GETTING A CALL 2 DAYS LATER AFTER I REPORTED THIS ***** AND I EVEN SENT AN EMAIL TO MTN COMPLAINTS & ***** DEPARTMENT WITH THE EMAILS OF THIS ***** AND STILL NO FEEDBACK, MONDO NOT SEEING THIS AS A ***** ACCOUNT AMAZES ME TO BE HONEST. Is this how MONDO works & MTN that gave them my personal details seems like they didn't do much either, no one is taking this seriously yet my credit record will be affected by this. My bank account is with these people because of their negligence. The lack of urgency in this matter is surprising, NO ONE should be calling me to discuss my contract from MONDO. I should be called only when this is cleared, when MTN has removed my details from their system cause clearly they do not understand that client information shouldn't just be accessible by anyone, security is important and it seems they lack that understanding. Ref 1-39993540820 from the ***** department I called 2 days ago Reference number: 637d8911-049c-4e0a-a917-8eea8b8ff411 from the automated email.
0 replies
35 months ago
Lack of communication from Momentum Funds at work regarding my provident fund
I left my previous company end of Sept 2022 and in October the momentum provident fund (funds at work) team were to transfer my funds to another fund where I was going to work but 6 months later the funds were not transfer. The team did not communicate the delay until I emailed to find out and they said it was the receiving fund that was delaying. In April I advised them to pay to my bank account. I'd like the withdrawal option. They requested my documents that I've sent on the 14th of April. I have been emailing them asking when should I expect the money to be paid into my bank account. At first I got feedback from Michelle saying she will ask the administrator processing my claim to urgently follow up and provide feedback, that was on the 4th of May and I've been following up and being simple ignored. It makes me wonder if it was really the receiving fund that was delaying the process as since the 14th of April when I sent them the document I haven't received any confirmation of when my money will be paid. It seems the fund doesn't want to pay this money at all. Just complete silence from the Momentum Funds at work team. Rachel, Michelle, anyone.
318 replies
70 months ago
Incorrect billing on my Edgars account
I currently have an issue getting assistance with the double payment on my account. I called Edgars on Saturday the 4th of July. the first lady i spoke to put me on hold and after a while the call dropped. I called again and the lady was able to pick up the cellphone insurance billing which was incorrect and advised me she has done a journal which will take about 48 hours and this should resolve the issue. I now received my statement where i'm being charged part month insurance and the full amount. I can't seem to get assistance or this part month to be reversed. Last month i paid the full balance on my Edgars account meaning i should only have the 2 insurance amounts, service fee and interest however i 2 additional amounts of part month insurance. I tried calling again on the 8th but it takes a while to go through that i ended up dropping the call. I'm not sure who to speak to to get this resolved.
158 replies
78 months ago
MTN not sticking to the agreement
I took a data contract with MTN in May 40GB which was supposed to be 20GB a day and 20GB at night but since may until it was corrected in September i was receiving only 10GB for night. I contacted the lady that assisted with the contract and she rectified it and I didn't mind since i was hardly using the night data that much and the billing changed for October and i emailed called MTN who were giving me a long explanation about the amount was supposed to be R319 - the discount of R79.99 but i informed the agents and sent them my contract agreed that it was R239.00. R199 for the data and R40 for the router. I emailed MTN and got another reply from Nonkululeko who advised i was being charged for Caller line identify I emailed back to find out what was that and how to avoid it but never received feedback. I signed for a R239 contract and emailed this to MTN but they changing my billing to R240.01 and no one called or emailed as to why the agreement changed. Reference for the emails 1086940. Why is the amount different now and why was i not informed i'm not sure but MTN is not sticking to the agreement. I just received another statement now with the billing amount R240.01 and would like to know why as i signed for R239.99
105 replies
99 months ago
Call centre harassing me for a payment
Since last week Friday i have been getting calls and sms from capitec consultants about a payment, and the strange thing about this is that it's not even my debit date and i told the 1st consultant that called me when is my payment date and this is not new its on their system but i haven't been getting any peace. dealing with capitec recently has been a nightmare. i went to the bank to settle a loan and the branch consultant didn't do his job properly and now i'm stuck with voicemail, messages and calls from capitec call centre agents calling non-stop about a payment that i need to make. an Error was on their end, they need to take this up with their consultant akhumzi instead i'm being harassed and i told this would be sorted out and i'm still waiting. It has been a nightmare and cause alot of distress. i don't understand the monies that keep popping up. i'm still waiting for someone to contact me with a resolution and having to deal with these calls. it's too much.
105 replies
99 months ago
Incompetent consultant
I took a loan with capitec in February to buy a house and when that didn't happen I sent the money back. Before taking this loan I asked the consultant at the gugulethu branch if I bring it back within 7 days will I be charged interest she said no I can bring back the same amount. When I.did that I learned I was charged interest and initiation fee I wasn't told about, and the consultant didn't know this. And this was my 2nd encounter with a consultant who didn't tell me about the chargers. This morning I went to the phillipi branch and spoke to Amkhumzi and told him I'm here to settle the loan and said he closed it. To my surprise hours later when I checked on their App there's an amount of R581.60 owing. I went back to the bank only to be told maybe he chose the wrong option. Of Which I wasn't told about this amount and this has inconvenienced me. And Amkhumzi didn't even acknowledged the error that he made. It seems like they not trained and not compliant. It really seems the consultants don't know their own contracts and don't understand the stress that this cause. I won't be harmed by the same people....they don't even know the complaints department number they giving me the clients service number Of Which this is not what I really wanted.
210 replies
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