RV
Rusultaan R
Active since Feb 2018
15
Reviews
0
Industries
Reviews
15 reviews5 months ago
BAD CUSTOMER SERVICE!!!!!
I am writing to express my concern regarding a laptop purchased from Game, which is still under warranty. We recently discovered a crack on the inside of the device. My daughter, who is 19 years old, uses the laptop for her work and has always handled it with great care. The location of the crack is unusual and suggests that it may be a manufacturing defect rather than accidental damage. Despite the laptop being within its warranty period, I have not received any assistance to date. I initially emailed a manager with no response. I then contacted the store manager, who advised me to bring the laptop in for assessment. When I visited the store, I waited for more than half an hour and spoke to three different managers, only to be told to wait an additional twenty minutes. Unfortunately, I left without any resolution, feeling that my time had been wasted. I am extremely disappointed with the level of customer service received at Game Somerset Mall. Given the brand's reputation, I expected a more efficient and customer-focused experience. I am still awaiting feedback and would appreciate prompt assistance in resolving this matter. Thank you for your attention.
159 replies
7 months ago
unhappy customer
I have been a loyal Vodacom customer for many years, and I am extremely disappointed with the level of service I have recently received. Despite my long-standing relationship with Vodacom, I have now been debited twice for the month of September. When I requested a change to my debit order date, I made it clear that I did not want to be billed twice. Yet, this has happened, and I have had to spend hours on the phone trying to resolve the issue, with no feedback or resolution provided to me. This experience is completely unacceptable, especially for a customer who has remained with Vodacom for a lifetime. I urgently request that the duplicate debit be reversed and that written confirmation of this correction be provided immediately. I expect this matter to be treated with the seriousness it deserves and resolved without any further delay
106 replies
17 months ago
****MING CLIENTS BAY FITNESS STRAND WHICH IS NOE EDGE FITNESS
I had such a bad experience with BAY FITNESS in Strand. I have cancelled my gym membesrhip as I had it for month to month. I have notified the branch manager Desiree that I cancelled my GYM. A while late myself and my entire family recived letters from a Debt Collector company that BAYFITNESS has without any permission given them to contact us saying we are owing money. We went to BAYFITNESS which is taken over by Edge Fitness they refused to assist and said we must deal with the debt collector ourselves. hen we got to BAYFITNESS we saw so many people that had the same query. I have on numerous occassions emailed the debt review company saying I dont owe anything, but they are constantly threathening me to be handed over. I am not going to pay them as I do not owe any outstanding money. I have been busy with the cosnumers which is assisting me.
0 replies
27 months ago
Unhappy customer
3 days later I am without internet no one has called me back in resolving this issue can someone pls assist me urgently!!!!!
116 replies
29 months ago
Unhappy customer
I had such an horrible experience at Istore Somerset Mall. I went to Istore Saturday to have the iPhone booked in. A sales person assisted me and scheduled the appointment for Sunday the 9th Dec 2023. I took the phone in on the Sunday and then another sales person assisted me he said mam you are not booked in at Somerset Mall. The previous sales person made a mistake and booked it at Tygervalley instead of Somerset Mall. At this point I was already livid and I have asked to speak to a manager. Eventually after 10 minutes a manager by the name of Tasneem Collins came. I have never met such a cheeky and unprofessional person with an attitude, define not friendly but rather there to scare customers away . I have explained to her my situation instead of assisting me she says it’s not the sales person duty to assist me with bookings and making up excuses for what has transpired. I asked her to assist me with collecting the iPhone as I am not going to wait for a technician when I have booked the phone in. She refuses to see my point I asked for the area mangers email address which she also refused to give. I am utterly shocked and disappointed with this kind of costumer service.
0 replies
31 months ago
Bad customer service
Had such a bad experience with Octotel 2 technicians came out the first one put the fibre on the wrong location the second technician has such an attitude in assisting us I am so disappointed in the horrible services that they have delivered
131 replies
31 months ago
Bad customer service constantly calling Vodacom every single day
3 weeks later and I am still awaiting on Vodacom to resolve this issue with never ever having internet I have signed up with a month to month contract and any to cancel my internet. Thus far a manager called me once after I posted a review and still having the same problem. Can someone urgently contact me to cancel my contract and I want to be refunded for never having internet
262 replies
32 months ago
Bad customer services and bad network experiences
I had such a bad experience with Vodacom. I joined fibre through Vodacom. It’s been a month and I am struggling to cancel my contract since it’s never working, I have been calling every day 2 to 3 times a day and I am struggling with no internet. I have asked for a call back for management no one has returned my call. I have asked for a technician to come out no one has come out to assist me. I am annoyed and livid as my work is suffering. It is a nightmare you one the phone for hours and then no one can still help you. I was never told you needed a 5g for your tv to watch Netflix they are misleading they don’t inform you they just want to sign up a contract. The one department transfers you to the next. Bad services no one assists if I knew this I would have never signed up
262 replies
46 months ago
Horrible service provider RSA WEB
I had such a bad experience with RSA WEB we are constantly struggling to receive emails we are a professional business but we are offline most of the time, up until now which has been months we are still awaiting on a manager to get back to us and the problem is ongoing I would definitely not recommend them to any one
0 replies
53 months ago
Bad services double debit
I had such a bad experience with Jenny internet have of the time my internet is not working and this is the second time they have double debited me I have tried calling to resolve the issue and this far no one has come back to me with regards to sorting out the problem it is covid and to still think they had the right to take money out of my account without my permission is ridiculous I hope you can help me resolve this issue
106 replies
Review Distribution
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2 Star
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1 Star
15 (100%)