GV
George van der Merwe
Active since Feb 2018
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Customer care a-la Absa
Can any bank do worse? A French company used my credit card details when I paid for a single AI edit of a picture to sign me up for a year's subscription. I called Absa *****. They would block my card and send me a new one within 3 to 5 days DELIVERED TO MY HOME. No card for 30 days. Found out they were "still investigating" the matter, when I confronted the French company with their underhand dealings – which they admitted and paid back my money! Meanwhile, Absa had NOT BLOCKED my card. They put a hold on it. After I informed them that the money was back in my account, they finally blocked my card (yeah, right!) and told me they would deliver my card. I made it abundantly clear that I was sick of Absa and didn't want their credit card anymore after 30 days. Guess what? I was notified that the card was available at the branch in Bethlehem – 40km away. I went there today. A long line of clients and only one bank official to serve them. Eventually I asked a woman who seemed to be chatting to a friend in one of the cubicles what I should do, as I am a Private Wealth client. She sent me upstairs to a lady. She was busy on her computer, so she couldn't see me. I left. Forget about phoning them. You'll die of old age before someone answers. I remember when Absa was a great bank. What a disaster.
1 reply
2 months ago
Pathetic Absa
I was a Volkskas client who migrated to Absa. I'm leaving now. It's just too much. I've been waiting 18 days for a Private Bank credit card to be replaced. Tried finding out where it had gone. I have spent more then R100 on cellular phone calls, holding on after listening to various sales pitches in Chenglish and the same damn music over and over. The Action Line doesn't work, despite it still being advertised online. The special numbers just keep you online. Even the local branch had a waiting period in excess of 5 minutes before I gave up. Emails go unanswered. Whatsapps don't work. The worst service ever, anywhere. Pathetic
3 replies
10 months ago
Faster than a bullet train
I bought products from Chavda International and was astonished to receive my order a day later, seeing that I live in a small Free State village. Excellent communication from the pick up to delivery! Well done.
1 reply
22 months ago
How not to Book your Travel
My establishment is listed (or was?) on SafariNow. No bookings were forthcoming from SafariNow for the entire year. Suddenly I received 2 in close succession. I tried to communicate (which you can only do via email), but my log in wouldn't work. Tried resetting the password. The page would just hang. Managed to get an email to SafaiNow and received the same page to change my password. It wouldn't budge. Now it seems I'm locked out. Great.
1 reply
28 months ago
Still no invoice nor statement
So DSTV made contact by phone and sent me the contact details for their help desk, but of course, I still do not receive an invoice or statement. So it's all in vain. If only I knew how to explain the fact that I am not receiving these documents in a way that someone at Multichoice would actually understand and act upon.
1 reply
28 months ago
DSTV don't respond.
So they responded to Hellopeter saying they will contact me! And of course they didn't. Shame on you.
2 replies
28 months ago
DSTV in hibernation
I have been a client of Multichoice (DSTV) for several years. All of a sudden I do not receive any statements or invoices, but am expected to pay every month. I have written numerous emails, but to no avail. I am at the point of giving up. They don't answer anything. I pray for a competitor to enter the market and wake up their client service.
1 reply
30 months ago
How not to get your international transfer
I have guests from Lesotho pay me for accommodation in South Africa. Every time they try to transfer money to my Capitec account, there's a problem. Then I get an email to say I should call Capitec urgently. How about holding the phone for 45 minutes, then getting told that the call needs to be transferred and holding on some more and then losing the call. Meanwhile you are subjected to a continual "Your call is important to us and will be answered by the next available operator". I hate this and still don't have my money.
3 replies
33 months ago
Capitec run-around
I do holiday rentals and booked staff from Standard Bank Lesotho for a golf day. Capitec (my bank) rejected the international payment because it was in my personal name. Standard Bank Lesotho changed it to my business name, but then Capitec said it had to be in my personal name. So I wasn't paid. I phoned the customer care desk at Capitec and heard the famous South African line: "Your enquiry will be escalated and I will call you back." Please! I know nothing ever happens from any so-called "escalation."
1 reply
50 months ago
Lightning has a new name
The fastest I have ever received good by courier. I couldn't believe it! Well done Chavda. Extremely happy with my purchase and your service.
1 reply
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)