Active since Feb 2018
This is by far the worse company that you can use when purchasing a property. They included a "provisional levy" in the statement of account that was supposed to be paid over to the body corporate of the new property. I settled this account received from them in August 2021. The property was registered on 06.12.21. Imagine my surprise when the body corp of the new property is sending me arrear statements for the outstanding levy. I then queried this with 3%.com early in January 2022. To date this matter hasn't been settled. They are in continued discussions with internal departments around the refund that is evidently due to me with interest earned from August 2021. I don't understand why it is this complicated. There's no feedback unless you follow up. Basically they took the money but I've got to chase them everyday for something that is rightfully mine. I regret using them and will never in future.
The rating of one star is high for the pathetic service received from this Insurance. By far one of the worst on the market. They all helpful in securing you as a client, but there after forget them ever being available if you require any assistance on your policy. The consultants that answer the phone can never assist and the so called senior advisors are never available. They make empty promises to call back. I've been waiting a month now for a call back. I've been calling daily, sent an email and used the portal but to date I'm unable to resolve my issue. Service is pathetic.
I was scheduled to fly with kulula on the 24.02.18. the flight was supposed to leave at 12.55 and after hours of delays we evetually left Lanseria on a broken lane at 17.30 only to have to land at OR thambo as the plane was experiencing technical difficulties. the service received from Kulula was horrifying, there was no communication as to what was going on, or any incentives to make up for the delay. everything was out of their control. Considering i missed the function that i was scheduled to attend it was not worth my effort to fly anymore, ive requested to cancel the flight and get a refund. and to date still waiting for a response from them, seem they stole my money and after causing this inconvienience they still dont seem to care. I urge you to rethink booking with them they are awful.
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