AH
Anna H
Active since Mar 2009
45
Reviews
0
Industries
Reviews
45 reviews15 months ago
FNB Frustrating Customer Service:
I have made three phone calls and still have not received an answer to a simple question. This has been an incredibly frustrating experience. Furthermore, the app does not allow users to submit complaints, which highlights a serious flaw in the system that prevents people from voicing their concerns. I contacted the customer UNCARE department twice, but they could not provide me with an answer and simply attempted to connect me to the appropriate department, only to cut me off. To make matters worse, another consultant from the credit card division also disconnected me without any resolution. It's utterly unacceptable. Lastly, I attempted to use the chat feature, which should be rebranded as "Write and Wait," as it feels like there is little chance of receiving a timely response. This level of service is simply pathetic and needs urgent improvement. Thanks for nothing
109 replies
22 months ago
Rude consultant with the name Ashley
I recently spoke to one of your consultants and was seeking financial assistance. However, I found his behavior to be absolutely unacceptable. He was rude and raised his voice at me when I confronted him about his dishonesty. His name is Ashley, if I recall correctly, and he called me from 031 571 3004. I am extremely disappointed and have no interest in becoming your client.
53 replies
30 months ago
Capitec = Laziness at its best
Capitec failed to respond to online requests from customers. They just close the complaint as they like. Any attempts to get a follow up is ignored. Not the first time. This time you will respond to my complaint. Laziness at its best
130 replies
35 months ago
**** Unwanted false debit order notification
Got SMS about cook4life debit orders. I hhaven't bought or ordered anything from them. Remove my number from the contact list! NOW! WHAT ****** YOU ARE
106 replies
39 months ago
Pathetic Service from Ombudsman City of Joburg
We have been in contact with the City of Johannesburg for 5 years and the Ombudsman from September 2022. I deal with some half-brained individual 'Olebogeng Modise. He can`t process a simple refund. On 10/01/2023 I got a feedback: Yes there is feedback, i just need to have the letter signed off, and will forward same to you. Then Please note that our investigations take up to 6 months and we are still within the timeframe as far as I'm aware. I cannot issue a letter without my line manager's signature. Today 13/02/2023 no feedback, no letter, nothing. No wonder this is OMBUDSMAN for Joburg City, A WORLD CLASS AFRICAN CITY. This is a joke
0 replies
41 months ago
Pathetic Service
For almost 2 months I am trying to sort out the problem with Capitec ATM. I been dealing with Zintle Moyake, Team Leader: Chat Support. It is impossible to sort out the problem with someone who has tons of empathy and no ability to do it. Been ignored mostly of the time. They can`t find the own ATM. Pathetic . I requested to speak to someone from ATM division. Got the message to be patient. I am asking what type of response is that?
132 replies
47 months ago
To all lazy people working at FNB a special dedication
It is pretty useless to speak to lazy people from FNB. Now they are closing down operations under KULULA credit card because of their stupidity. They sent letters that we could make to choose some option. And that is the end of never hearing from them again. The UNCARE department from FNB via mail as well is dead by now. What a joke
134 replies
51 months ago
Booo PayFast!
I just made the decision to make Payfast an un-leading online payment solution. Worst I will never support any facilities of payment under their name. Sent the request of closing account on 1st of February. No response. **** company
0 replies
53 months ago
**** service from FNB Kulula Card division
I have a big problem with Kulula Card division. Tried to contact Mariska Roussow but she didn't reply to my emails. Basically I have a debit order that should help with the collection of my payments. Kulula Card become so lazy that once they use the debit and next month not. Then they call me and demand payment immediately! The payment is taking 2 days but some demanding sms are sent and my card is blocked. I have ENOUGH of this treatment. The employees that I communicate with lately still want to sound smart instead of owning up to what the company is doing. I already complained to the ombudsman about Kulula Card once. Their service is disappointing. I am asking myself: how stupid can you get to treat your customer in such arrogant way? I need to sort out this mess asap. Really have enough By the way why you can not post the complain on your website? FNB YOUR WEBSITE IS NOT UP TO STANDARDS!
106 replies
53 months ago
Bonitas SERVICE is DISGUSTING
I used to be a Bonitas member, and have some savings that should be paid back to me after 5 MONTHS. Now Bonitas when it is pay time Bonitas come up with the form. I asked for the form to be sent, and got mail but there is no form attached. I am asking myself how you can do such miserable service lazy people i got paid?. Send the complaint no feedback received. You are a USELESS company. Laziness at its best
106 replies
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3 Star
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2 Star
9 (20%)
1 Star
36 (80%)