SZ
Susi Z
Active since Mar 2018
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Compliments to Pato Warehouse Somerset West
We had an issue with some furniture purchased at Patio warehouse Somerset West.The response from Tyler was immediate.. We received very friendly, helpful and competent service. Thank you to Tyler, the Head office and branch for their assistance. Excellent Customer Service.and a Top Company Nadja Z
0 replies
4 months ago
Somerset West Mall
Even with the Additions, it's still boring. New area looks great but the shops are overpriced and only for the very few. Without Zara, H&M Home, Uniq, Boutiques, Imported Shoe shops, it's lkke everywher else and and soon enough those new shops will close. No pull factor at all.
0 replies
12 months ago
Client Service does not exist. Never AGAIN
Fedex ignored 3 requests to use my ID number (since Im not a Trader / Seller) in getting the parcel released. One pair of shoes. Duties paid early on. Two weeks later they sent my parcel to the Government States Warehouse. Late clearance Penalty R 5000-00 Retrieval Fee R 2500-00 Storage R 10 per day Previous parcel at Fedex was dealt with professionally but this one not at all. Never have I been so disappointed with a company and their appalling Customer Service. Not sure they care.
10 replies
40 months ago
International Ambulance Rescue Service
Bryte Insurance were fantastic. with an International Travel Ambulance Claim. Surprisingly where Discovery refused to pay (85 year old in supermarket with fragile thin skin with lower leg bleeding profusely from falling water bottle with glass splitters) should rather have gone by car than treated by ambulance and taken to the clinic). Taxi ? Bleed to death ? Get Septis ? Strange decision from Discovery. The Claim was thankfully fully paid by Bryte. Very impressive, friendly and competent Customer Services. Thank You
1 reply
100 months ago
PATHETIC SERVICE FROM DISCOVERY
The worst Servic"e in my Life My husband passed away over 3 weeks ago. Called discovery and they asked me to email (ID, Death Certificate, New banking details) for me to become the Main Member. All done on 17 Feb 2018) Received a few sms's saying "Your banking details have been updated". On 1 March I went to Clicks to get my script. (YOU ARE BLOCKED). Back home I called numerous Discovery numerous times. Firstly they had incorrect email, the incorrect ID (even though this had been emailed many times). Then they said I had been activated as Main Member. Next day I went to ClickS AGAIN AND AGAIN BLOCKED. This was humiliating. The Chemist spoke to them as well as me at Clicks and it was promised that by Monday it would be sorted out. Nobody knew what the problem was. VMonday came and I receive an sms "You have been suspended and please to settle the account". They had not managed to change my details in time to have the debit order to go off. NOT MY MISTAKE. Again during the security check my ID details were incorrect. (this ID had been done day before again - numerous times already) I duly paid the full outstanding amount yesterday (6 March) for the Month of February. I emailed the proof this morning (6 March 8.51 am). 3.00 PM today I receive another SMS "Your Medical Schme has been suspended. Please pay premium". I have now spoken to at least 6/7 people from the help line. Not one has mananged to sort it out. I spoke to a Supervisor yesterday. Obviously doesn't follow through either/)To treat a Customer of 20 years like this is appalling. Ignored emails. To be told that "someone will call you back in 1-3 days is more than pathetic. And so I sit here as a Customer having done everything more than once and still SUSPENDED. I could have a heart attack with all this stress and wouldn't be covered. I simply do not know what else to do and I am tired of calling and emailing and nothing is being done to sort this out.
3 replies
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5 Star
2 (40%)
4 Star
0 (0%)
3 Star
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2 Star
1 (20%)
1 Star
2 (40%)