EF
Eve F
Active since Mar 2018
6
Reviews
0
Industries
Reviews
6 reviews54 months ago
Repairs at Eastgate branch
As everyone has said, the trade-in policy is absurd. Sell your device to a stray cat and you’re guaranteed to get more money. However, IF you have a warranty, I’ve found the repair service out of Eastgate speedy and the techs helpful.
0 replies
64 months ago
Shut This Scam Down
We need to shut this scam, which has fleeced dozens—if not hundreds—of South Africans out of their money, down. Contact me on FB or Twitter for help laying a criminal charge.
0 replies
64 months ago
Shut This Scam Down
Update: We need to shut this scam, which has fleeced dozens—if not hundreds—of South Africans out of their money, down. Contact me on FB or Twitter for help laying a criminal charge.
0 replies
90 months ago
Scam
Scam. Too bad because the manager at the actual property, Mike, seems like a good dude. Nice succulents at the property--Labyrinth--but the online site doesn't fulfill orders.
105 replies
91 months ago
Sucks
Bad news bears. Long (long) story short, I bought an Umhlanga Bed half off as showroom stock. I will note I was heavily pressured by WhatsApp to buy the bed in like a 24-hour timeframe so as not to lose the "deal." No mention was ever made of it potentially being in questionable condition. The bed was so creaky--SO CREAKY, like a whiny ferret was in bed with us all the time--that we became frantic and were actually losing sleep. The design was also very "loose," with parts moving around, unsecured chipboard panels as a base, and edges so thin one cracked within the first week. We were told all this was due to our wooden floors. The attitude was that it was our fault. We were then left to try to re-sell the bed--which has vanished off their website--privately. We wanted to have their team disassemble it, as assembly was included with our purchase, it's somewhat confusing, and we didn't want to damage the bed, but were quoted 2,400 for disassembly, local transport, and reassembly, which obviously no private buyer's gonna pay. For a company with fancy products, the service was super fly-by -night. There's no customer service number, no clear person with whom the buck stops, I had to drive a half hour to the showroom several times to get help, and I kind of want to charge them for gas. I don't know if they treat designers differently than individual customers. The company was bizarrely really defensive of the bed, as if admitting just this one bed might have an issue would be some kind of catastrophe. But if they hadn't been so defensive about a single item they sold they wouldn't be getting this kind of review.
0 replies
99 months ago
Bad service
Customer service needs major work. I visited the showroom four times, leaving queries for quotes with different staff members, and didn't once get a follow-up thorough or clear enough to make an order (and had to go elsewhere). It's a shame because the showroom is beautiful. I don't know if this happened because I was interested in less expensive fittings. But if you're not interested in selling those with enthusiasm, then don't offer them. My partner runs a similarly niche and high-end business in the fine art sphere, and he has shown me how critical it is to treat your "less important" customers with exactly the same attention and enthusiasm as you treat those with fancy or bulk orders -- especially in a country so riven by inequalities. It's sad that this appears to have been an issue for years.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
1 (16.666666666666668%)
2 Star
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1 Star
5 (83.33333333333333%)