LV
Lisel S
Active since Mar 2018
95
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0
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Reviews
95 reviews1 month ago
Forever New your staff is rude
I’ve just experienced the rudest, most unfriendliest treatment in my life at Forever New in Menlyn Park, Pretoria. And I was not the only one that was treated in such an appalling manner. It’s honestly hard to believe! As a customer of Forever New, I have to admit that I will never put my foot in that store again. The lady, wearing a rather formal jacket, so I have to assume that she is the manager, ignores you, refuses to acknowledge you, is incredibly unfriendly and unhelpful and it is no wonder that the rest of the staff ignored everyone in the store. I walked into the dressing room where there was zero help or supervision. It’s shocking and unacceptable. I left the store abruptly and out of habit said thank you and again she ignored me. Talk about shooting yourself in the foot!
0 replies
4 months ago
Black Friday Disaster at Dischem Online
The worst and most pathetic online order I have ever placed in my life was with Dischem this past Black Friday. The website was not glitchy, it was a total mess. I ordered supplements, one of each, rsmived some items and added a few. My order was for just over R2k. Imagine my surprise when I got an sms saying that I have earned a "store credit" for one of the products that they don't have in stock. Not a refund and clearly, my opinion not needed. Take your credit and shut up. But, a bigger surprise came a bit later when I saw almost R4k charged to my credit card. For what exactly? How did they get that right. I got my order. Complete circus. Charged for things I removed from my order because I had enough in another supplement. Two of each. Not one, two. Other products I removed and bought elsewhere, still on the order. Complete melt down on their website on Friday and we have to pay for it? This has to have legal implications. No store credit. Fix your ******* orders for Black Friday!! We use a compound pharmacy, I only needed one of each supplement, 5 to be exact while we were moving to another compound pharmacy. I'll think twice before buying supplements online from Dischem again. Completely pathetic on so many levels.
0 replies
8 months ago
You don't ever answer phones and your customer service is pathetic
It is an impossible task to try and contact Edgars branches. No one answers phones. Not for two weeks! Phoning Edgars customer service is also hopeless. I have, without success, tried to find an Edgars branch that stocks a certain brand. The first customer care agent promised me thatvshe will have the branches call me back. Only one did and she sent me to another branch which did not stock the brand. Calling Edgars Mall of Africa is futile. The second customer care agent promised feedback regarding the branch and stock. It's late Friday afternoon, I told her that I could travel to the branch tomorrow and that she should ask Edgars Mall of Africa to call me today. Nothing. The incompetence and unwillingness to help is a stark reminder of the old Edgars. Bad service! No thanks, I'll support another retailer who clearly needs my business more.
0 replies
8 months ago
Dior, less attitude and maybe a bit more consideration
I’ve been using Dior most of life and since it landed on our s****s. I bought most of the Dior products through a patient, now retired. I went today to get a sample of a foundation, different from my usual Dior foundation. I need to try this on my skin being a different formula from my usual one. Not only was the sales person unfriendly, she refused to even listen to what I had to say. Her answer was a decisive ‘no’ and that was it. Not interested in suggestions at all. Furthermore I was told that I had to book a consult with her so she could do my make up before buying the foundation. Honestly? Dior, is this how you treat your decades long clients? Not happening! Unfriendly, uppity and deliberate unhelpful behaviour by your staff is not going to keep me shopping there, sorry
0 replies
9 months ago
Loathe Standard Bank.. disgusting
Worst bank ever. Saw 3 active cards on my name in my phone app. I only have one credit card and following a cheque card being issued, behind my back and without my permission, being shopped with in JHb by ‘ someone’, I made it clear no other cards with STD bank except the credit card. Now, two cards are active but not issued. So, here we go again. Soon, someone will be shopping with these two cards and this bank won’t bother explaining how a card in my name is in use. Add to that, the digital card I had and registered everywhere is now missing while the sarcastic s******ing agent on the line doesn’t apologise or try and explain why this happened. So this is what and who you have to deal with when you have cards being used unauthorised and cards disappearing, a rude condescending agent that laughs at you. I hate this bank!!!!
53 replies
9 months ago
You are a disgrace Cotton On
I can’t believe how their shop at Atterbuty just cheated me out of my money. I bought a Henly for R329. I took it back yesterday. The woman behind the till refused to reimburse me with that amount. She kept arguing with me telling me that I only paid R175 and simply refused to pay the whole amount. It took me confronting her for 15 minutes and repeatedly asking for a manager to get to a point where a young guy finally pretended to sort things out. Checking the slip today, I realised that they ripped me off. I bought a cap on sale, and he pretended to give me peppermints as a “gift” to make nice I suppose. I didn’t ask for it. I didn’t want it and he did not tell me that he is charging me R40 for the mints. So they got away with the R175 refund, a sales cap and mints. Instead of getting the correct amount back, I had to buy a ****py cap, pay for mints I didn’t want and they believe that it will end there. What you did Cotton On is the big F. Fix it, or I will take this further. To people buying from the factory shop, they are quick with their mouths and quicker with their hands. Incredibly dishonest so check your slips. Even management are guilty of ripping you off. Disgusting. So sngry with myself for all the money I’ve spent there over the years.
0 replies
13 months ago
If this is how your staff abuses people you can keep your business
Shockingly bad treatment by Garsfontein branch. Spent a lot of money there. I am finished with Tile Africa. If they hire people who abuse clients the way I have just been abused, I want nothing to do with them. Disgusting isn’t a strong enough word. I called and spoke to a lady re edging. She did not understand what I was referring to and I asked to speak to someone else. She obviously became offended and put the phone down in my ear. When I called back she said that she did that because I said “ I’m going to klap you.” An absolute lie! I never put my phone next to my ear. It’s always on speaker, no exceptions. I’m also unfortunately for her, surrounded by people who heard every single word that was exchanged. I demanded be put through to a manager and of course she wouldn’t until I turned ballistic. I thought I was going to have a stroke from sheer anger. She kept insisting I threatened her with violence even after I told her that she’s on speaker and lying. I don’t think I have ever been so angry in my entire life. Is this how they allow their staff to treat people? Then I spoke to a guy and he ****, not the manager, possibly someone covering and lying to me about their calls being recorded. I finally did speak to a lady claiming to be the manager. With so much lies, I will never know. She just called back snd blamed a glitchy phone, no kidding. The hateful lie about me threatening this other woman with “ klapping “ her is apparently nothing. Side note, educated persons don’t converse like that. If this is how your staff feels about people like me, keep your business.
106 replies
13 months ago
Cielo is an awful company!
My honest opinion following the very first purchase from Cielo, is that doing any business with a company of such poor calibre, should be avoided. Regardless of the many public complaints against them, they possess the temerity to believe that they can get away with absolutely anything and have a superior, irritable attitude to boot. I bought a sideboard. It would have taken seven to fourteen days to get here from “ PE”. Less than a week later, a sideboard with multiple visible spots of damage plus parts falling off, was delivered. The smell was actually the worst thing. It stood in water or a cat relieved itself against it. That smell will never come out and it stank up my entire home. You get the sense that you’re being punked because service this bad cannot possibly be real! The box had been opened and closed several times. This was something being returned over and over again and an unsuspecting buyer like me was obviously the next to fall for whatever **** you call this. I reported it immediately. I never leave my phone yet surprisingly the head of customer care called repeatedly without getting hold of me. Forget about leaving messages or calling. They ignore you. My builders are on hold because a new sideboard needs to be delivered and the stinking ******* one picked up. Yet, the female customer care staff don’t care. In fact, they seem incredibly bored with you. People have called them the worst customer care they ever dealt with. Believe them. The fact that they are acting like the injured party is priceless. They tried to dump a rotten ******* sideboard on me and somehow I’m the *****? My attempts at trying to find a solution is being ignored! They don’t care about the ombud nor legal threats, they are apparently above it all. Does the CEO know how his company is being run? The quality if this sideboard is shockingly bad. What you see on their showroom floor and what they deliver are miles apart. Trying to sort it out is an exercise in futility. The treatment you get is just deplorable and all in all it’s a company that I will never have any dealings with in the future.
55 replies
14 months ago
Never know what to expect with this "bank"
On the first of Feb, I had a notification that my cheque/ debit card, something I don't own, was used to purchase food through Uber Eats in Jhb. I stopped the card immediately and reported the *****. I told the agent in no uncertain terms that I did not request, nor did I collect a cheque card and made it clear that I never wanted a cheque xard again. I wanted to know how this could happen, a reasonable question since I did not even own such a card! I was rudely interrupted by the agent, put in my place, propably because I wanted to know how someone could go to Standard Bank and collect a card in my name. Someone who looks like me? With my ID and signature? This is your fault Standard Bank, not mine. Maybe speak to your agents about treating your clients with a little more understanding and empathy? Respect might come in handy too? The second female agent was lovely though and set my mind at ease. I was clear about never wanting a cheque card again because of the repeated ***** I had on this card, yet " someone" could request one in my name? Yeah right! The amount on my current account said " auth" was still outstanding, yet, checking my bank statement now, they actually went ahead and paid that money to Uber Eats. This, after I stopped the card and reported the *****! No phone call, no explanation, nothing, but still paid ****** money over to UE. The most ridiculous thing I've ever heard. I am tired of all the nonsense I've had with this bank over the years. It never ends. The money better be reversed immediately! The culprit ordered food and had it delivered to his/ her home for crying out loud. How difficult can this be to sort this out? Pahtetic as usual Standard Bank.
53 replies
17 months ago
Standard Bank hopes you'll keep quiet when they stuff up
If you thought that you could get help from Standard Bank's complaints resolution department after one of their agents made you deposit money into a wrong account, telwphonically and on record, think again. This after Standard Bank sent me an sms and deleted Makro as my beneficiery with no forewarning. This happened a month ago. Since then, Makro has denied changing their banking details while Standard Bank insisted that thwy had thus the deletion of Makro as a beneficiery. I tried, in vane, loading the banking details sent by Makro/ rcs only to have Standard Bank reject it due to an invalid ref no. My card number, same one used for years. I called Std bank IT dept and the agent went through the "new" banking details and assisted me in paying the money over..only, it's completely wrong. So I refer it to the complaints dept and I received an emqil stating that they tried calling, apparently couldn't reach me even though I do not have one single missed call on my phone, and now the case is closed. No one called. Brand new phone. I explained this in an email and pleaded with their agent for help. Nothing. So, they not only deleted a beneficiery but also made me pay into an incorrect account and no one at Standard Bank cares. All on record. I can't load Makro on my app, same problem. So now what? Ombud?
280 replies
Review Distribution
5 Star
4 (4.2105263157894735%)
4 Star
1 (1.0526315789473684%)
3 Star
0 (0%)
2 Star
1 (1.0526315789473684%)
1 Star
89 (93.6842105263158%)