TN
Tendo N
Active since Mar 2018
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
NDC didn’t make payments to my home choice account for 4 months and they don’t care
I am extremely disappointed that I have to take such steps for NDC to attend to my query,last year July my consultant Nishana called me and asked me that home choice needs me to start paying them R600 as they are not happy with the amount am paying and from end of July I was under the impression that home choice was being paid R600 by NDC , to my surprise 4 months later home choice stated that they have not received any payment from me and handed over my account to different lawyers I called Nishana and she told me that she is sorting it out and that I will get feedback as the legal team is dealing with it, that was last year October to this day almost R1800 that I paid is not accounted for Homechoice never received this Money, NDC and Nishana have not provided any feedback whatsoever when i send WhatsApp messages they go unattended actually I am being ignored,can I please have my refund of the money that was supposed to be paid to Homechoice because almost 5 months later no one is bothered to give me answers and the money am owing Homechoice has not changed and they have never received any payment of R600 from NDC,I need answers and my money!!!!
1175 replies
38 months ago
HORRIBLE SERVICE
My cell phone was collected on the 3rd of March for repairs after being stood up by you guys for 2 days already , I am honestly so livid and extremely disappointed at the way you guys treat your customers, I called on Monday and was told my phone was dispatched I will get it either late Monday or Tuesday , I called on Tuesday and I was told no your phone was just dispatched you will get it either today or tomorrow which is Wednesday , I called again on Wednesday and guess what the response was , your phones was just dispatched which made me very angry because am spending my money calling you guys everyday and am being treated like an idiot , today again I called 3 times the first 2 times the phone was hung up in my ear with absolutely no feedback of where my phone is, the third time I spoke to a lady who said she will call me back on my work number since I don't have a phone, that was at 12pm until now I have not received any feedback of where my phone is and when am getting it back , I need that phone as a matter of urgency and I require urgent feedback on this number since my phone is not working 010 271 1805
159 replies
41 months ago
HORRIBLE SREVICE FROM INSURANCE DEPARTMENT
I am very disappointed in the service that I have received from the MTN insurance department, my phone fell and cracked on the 28/11/2022(meaning I have no cellphone), I logged the claim same day on the app and got an SMS that the claim was logged , I then saw that my ID copy was outstanding which I submitted at 6:08 am on the 29/11/2022 I kept tracking the claim online and it kept saying pending , today 01/12/2022 I called the insurance claim department and mind you my claim was still pending saying no documents have been received , 4 days of me not having a cellphone and the lady I spoke me has the nerve to tell me its my duty to call and do a follow up ,I have always paid for my premiums and at moment when I need MTN to deliver I get told as a customer that its my duty to call and follow up ,if I did not call my claim was not going to be updated ,it only got updated today at 9:45 because I called , can this be addressed because wow the customer service is extremely shocking.
0 replies
51 months ago
TERRIBLE SERVICE FROM CAPITEC
I am extremely disappointed in the service that I have been receiving from capitec in the past few months , my November credit card payment was deducted on the 25th of November and for reasons I still don't understand the payment was not allocated , I was sent an SMS that my account was in arrears and I must make a payment , I called capitec and was told to visit the branch and at that moment I did nothing wrong cause the payment went through from my account , I was told its an error and it will be fixed within 2 days which never happened I had to once again call capitec as I was being harassed with calls and smses that am owing money and eventually on the 3rd of December the money was allocated and I was charged arrears on something that was not my fault and I did not even get an apology from them , and again this month on the 25th of January 2022 my account was debited and today I receive an sms that my account is in arrears , now I must run around for something that I did not cause ,I expect this to be sorted and that I don't get charged arrears like the previous time.
339 replies
51 months ago
The best service from Marvin and Anel
I would like to thank Marvin from Leo Haese Hatfield, he was an amazing sales person very patient and made sure I got exactly what I was looking for, he is truly a gem to the business and not forgetting their finance manager Anel thank you so so much for your assistance you guys went out of your way to assist me and that's true definition of customer service
0 replies
52 months ago
HANDED OVER ACCOUNT NOT LOCATED
I had an account with truworths and due to personal issues I was unable to pay the account , I got communication regarding my account mid of November were the lady wanted me to make payment arrangements ,I then told the lady to call me back on the 20th of December so that we can make arrangements for me to settle the account , to my surprise I never received a call back , I then made means to contact truworths call center the lady gave me contact details for Blake and associates who said they don't have my account and I had to call truworths again and they gave me another number which does not go through , all I need is to be assisted with settling my account with truworths is that too much to ask
159 replies
57 months ago
HORRIBLE CALL CENTER AGENT!!!!!!!!!
I called wesbank today at 09:32 to enquire about the shortfall cover that I took with wesbank since my car was written off and there is an excess due, the lady I spoke to first asked me to confirm my date of birth and my residential address for her to access my account which I did and she transferred my call, unfortunately the other end never picked up and I decided to then call again at 13:02 and got an agent from hell called Olga Smith, that lady is extremely rude and does not know what customer service is, upon picking up my call I explained what happened in the morning and asked for her to transfer me and give me the direct number if possible, firstly she said where must I transfer you I then had to explain again how the lady in the morning helped me, then she said give me the reference number which I failed to understand what she meant as I have never been asked for a reference number in my 5 years with wesbank, I then told her that in my history of calling I have never been asked for a reference number only security questions to verify that the account is mine, that rude old lady said then I won't help you, I then asked for her name which she refused to give me and said like I said I am not gonna help you and hung up the phone in my ear, this is the first time in my life experiencing such horrible customer service from wesbank, I had to call back once again and luckily Siyabonga was very helpful and was the one who told me who the lady is,
106 replies
97 months ago
HORRIBLE SERVICE
I am very disappointed with the service I have received from auto Pedigree Alberton, I purchased a Renault clio on the 26 of March 2018 the car had a scratch and a dent the branch manager Gino told me the branch will get it fixed for me and I will have the car back within 7-10 working days Up to this day I have not received my car and Gino has not bothered to call me not even once I have to deal with the poor sales person(Tsholedi who is very helpful) but he can only do so much, I then contacted the regional manager Nash who then told me that the car will be ready next week Thursday (which is way over the 10 days mark) he then said his branch manager Gino says I was aware that the car would take this long which is a blatant lie Nash then offered to give me a car in the interim but I need to provide him with proof that the car is insured before he gives it to me or I must take it and if anything happens to it I will be held liable, since when must a customer insure a courtesy car when he or she is not at fault? Is that how auto Pedigree treats their customers? Are you guys taking me for an idiot because am a first time buyer?
106 replies
98 months ago
HORRIBLE SERVICE FROM CALL CENTRE AND THE LEGAL TEAM
I have been trying to get help from truworths for the past 2 weeks, you send them emails all they do is read but they reply, their call centre is useless and so is their legal team
53 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)