DF
Danielle F
Active since Mar 2018
3
Reviews
0
Industries
Reviews
3 reviews20 months ago
Fast & efficient
Very fast and efficient service. Thank you for updating the details so promptly.
53 replies
98 months ago
Utterly disgusted!!!!!! West Rand
First of all. I would like to express my gratitude to Lungile for his service at the start of this process. Went in looking to buy a pre owned car at a cash deal. I have been to view the vehicle approx 5 times now. Advising him and the manager that as soon as we hear back on a couple of concerns the purchase will be a done deal. As feedback we were advi awaiting the main workshop manager to give final approval, however the technicians stated the gearbox was running normal. We advised we would be there by 1 pm to sign the papers. And cash would be transferred upon approval of the workshop manager. For now the 3rd day running of speaking to and meeting with the manager Keveson and Lungile who were very much aware of the concerns and noted the fact the deal was done upon approval of the feedback. We go there jump in the car for the final time, seeing the manager also and only upon presenting my documents the manager now advises the car has been sold, half hour before we arrive. Not only did we receive bad customer service from a very rude salesman they are complete and utter snakes. Who steal deals behind their own colleagues backs. We were advised that we would be phoned at 3pm which is the cut off deal for the finance deal as promised by the manager. This did not happen and we had to sit and wait for an answer on this. And in return have to phone them another 3 times after this to actually get an answer. And the manager avoided 2 of these calls. The cut off point was 3pm and advised we could take the deal. However they gave us a final answer at 4pm They have completed wasted our time and effort even upon the poor service and rudeness of the manager and the other colleague we were still patient enough to sit and wait for an answer. We are completely appalled with the service we have received from Honda West Rand. This is not how business is conducted and has left a very sour taste with ever going through them again.
0 replies
98 months ago
Utterly disgusted!!!
First of all. I would like to express my gratitude to Lungile for his service at the start of this process. Went in looking to buy a pre owned car at a cash deal. I have been to view the vehicle approx 5 times now. Advising him and the manager that as soon as we hear back on a couple of concerns the purchase will be a done deal. As feedback we were advi awaiting the main workshop manager to give final approval, however the technicians stated the gearbox was running normal. We advised we would be there by 1 pm to sign the papers. And cash would be transferred upon approval of the workshop manager. For now the 3rd day running of speaking to and meeting with the manager Keveson and Lungile who were very much aware of the concerns and noted the fact the deal was done upon approval of the feedback. We go there jump in the car for the final time, seeing the manager also and only upon presenting my documents the manager now advises the car has been sold, half hour before we arrive. Not only did we receive bad customer service from a very rude salesman they are complete and utter snakes. Who steal deals behind their own colleagues backs. We were advised that we would be phoned at 3pm which is the cut off deal for the finance deal as promised by the manager. This did not happen and we had to sit and wait for an answer on this. And in return have to phone them another 3 times after this to actually get an answer. And the manager avoided 2 of these calls. The cut off point was 3pm and advised we could take the deal. However they gave us a final answer at 4pm They have completed wasted our time and effort even upon the poor service and rudeness of the manager and the other colleague we were still patient enough to sit and wait for an answer. We are completely appalled with the service we have received from Honda West Rand. This is not how business is conducted and has left a very sour taste with ever going through them again.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)