SS
Solly S
Active since Mar 2009
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Vodacom Internet Poor Connectivity
I am writing to formally express my dissatisfaction with the service I have received from Vodacom regarding ongoing network connectivity issues in Mkhuhlu township. I contacted Vodacom call centre to report significant problems with internet access, and I was assured that I would receive a reference number and that a representative would contact me within three days to address my concerns. Regrettably, these commitments have proven to be entirely unfulfilled. As of today, it has been over a month since the initial complaint, and the internet service remains exceptionally slow. This prolonged period of inadequate connectivity has severely impacted my daily activities, and it is disheartening that there seems to be no urgency in resolving this matter. The expectation set forth during our conversation has not only gone unfulfilled but appears to be a mere façade. Furthermore, I am compelled to question whether the apparent neglect in addressing this issue is a consequence of systemic biases. Mkhuhlu, as a black township, appears to be overlooked in favour of more affluent areas, leading to a growing perception that Vodacom may be indifferent to the needs of its customers here. This situation has fostered considerable frustration, with the feeling that our patronage is taken for granted. I urge you to investigate this matter promptly and take decisive action to rectify the prevailing network issues in our community. Reliable connectivity is a necessity, not a luxury, and it is imperative that Vodacom demonstrates a commitment to serving all of its customers, regardless of their geographical or socio-economic status. I look forward to your prompt response, and I hope for a swift resolution to my ongoing connectivity issues. Yours faithfully,
266 replies
8 months ago
Bad mannered service consultant
My ID number is 7811025421085, I am writing to express my profound dissatisfaction following my recent interaction with your customer service team, specifically during my phone call on 02 September at 15:37 regarding my insurance claim. This experience was not only disappointing but also indicative of a larger systemic issue within your customer service protocols. Upon initiating the call with the expectation of receiving assistance, I was met with an unprofessional atmosphere that was regrettably underscored by an apparent lack of dedication to customer care. The representative I spoke with matched a tone of exuberant energy with a confrontational approach, transforming what should have been a constructive dialogue into a distressing exchange. I found the individual to be more interested in debating the particulars of my situation than in truly listening to my concerns—an unfortunate and, I would argue, unacceptable lapse in communication skills. As our conversation progressed, it became increasingly evident that my attempts to provide context regarding my claim were met with dismissiveness rather than support. This culminated in the representative abruptly terminating the call, quite literally banging the phone down on me, which I found not only disrespectful but also indicative of a significant failure in training and customer service standards at Cell C. Such behaviour not only speaks poorly of the representative in question but also reflects a broader issue that undermines your company’s reputation. This incident is not an isolated one; it is part of a distressing pattern I have experienced with your organisation. On multiple occasions, I have encountered a lack of professionalism and competence among your staff. It is exceedingly disheartening to note that what should be a straightforward process, such as managing an insurance claim, is marred by unnecessary complications and inappropriate customer service behaviour. As a long-standing customer, I have always held Cell C in a position of trust, believing that my concerns would be handled with diligence and respect. However, my latest experience has left me questioning the efficacy of your customer support and the calibre of employees you choose to represent your brand. It is imperative that your staff are imbued with the necessary training to treat customers with the respect and consideration they deserve. The absence of such training not only reflects poorly on your company but also diminishes customer loyalty across the board. I urge you to take this complaint seriously and enact the necessary changes to enhance your customer service training protocols. Customers should never feel disrespected or dismissed when reaching out for assistance, and such encounters should never result in feeling belittled or neglected. Thank you for taking the time to consider my complaint. I hope for a prompt response detailing how you intend to address these issues, as it is essential for rebuilding the trust that has regrettably been lost. Yours sincerely, Solly
0 replies
11 months ago
Old Mutual bad customer service
I am writing again on this platform to formally express my frustration and huge disappointment regarding the handling of my refund request, which has, at this point, reached an unacceptable level of delay and inefficiency. As a client who has engaged with Old Mutual, I feel compelled to share my experience, not only for the resolution of my own situation but also as a warning to potential customers considering your services. On 25 January 2025, I initiated the process for my refund, and I was informed at that time that it would take approximately 40 days for the process to be completed. Regrettably, this time frame has not been honoured, and I have yet to receive my refund. Following this, on 05 March 2025, I was assured by Yolande Tullenken that my refund was being processed and awaiting authorisation. However, the absence of any further communication regarding this authorisation leads me to suspect that there may be ongoing internal issues, as it appears no progress has been made. Throughout this time, I only received responses on my complaints from your customer service team apologising for the delay and claiming my complaint has been escalated for investigation. While I appreciate the acknowledgment of my concerns, I find the frequency of these apologies to be increasingly frustrating, especially since they come without any tangible updates on my situation. The request for me to complete various forms at different intervals has only added to my sense of neglect and mismanagement concerning my case. The ineptitude demonstrated by Old Mutual in handling my refund is deeply concerning. I cannot help but recall instances where the company has shown a blatant disregard for client satisfaction, including a troubling incident involving another client that has tarnished your public image. Such occurrences lead me to believe that Old Mutual lacks adequate respect for its customers, as well as the necessary competency to manage their financial and service obligations effectively. If my refund is not processed and delivered by this Friday, I will have no choice but to escalate this matter to the Ombudsman. I am no longer willing to endure this unsatisfactory level of service, and I am prepared to part ways with Old Mutual permanently. Anyway I don’t even trust that you will treat this complaint with the seriousness it warrants and take immediate action to rectify this situation. Because your attitude has demonstrated such
406 replies
12 months ago
Cell C
I had a wonderful experience dealing with Kwandiswa in handling my complaint; she went all out to investigate the matter thoroughly and provided feedback as promised. However, the manner in which Cell C put me through on this issue remains unacceptable across the board and demonstrates a lack of consideration for customer concerns that could ultimately benefit the company's business interests. Currently, my credit score has been negatively affected by Cell C's failure to communicate with me when they realise that their policy doesn’t accept to debit a bank account that is hardly three months old. It highlights a significant oversight on their part. Consequently, I have decided not to renew the two contracts with them, and I am also contemplating whether I will extend the remaining three contracts upon their conclusion, as my trust in their service has been severely compromised.
58 replies
12 months ago
Non processing my refund from old mus
Dear Sir/Madam, I am writing to formally express my dissatisfaction regarding the handling of my Greenlight policy and the subsequent request for a refund. In January, I was informed by an Old Mutual employee that my policy had been cancelled due to an incorrect premium that was not adjusted on the policy anniversary date. This information has been disappointing and concerning, given my longstanding relationship with your company. On 25 January 2025, I contacted Old Mutual to inquire about the debits that continued to be processed from my employer, despite the cancellation of my policy for the reasons stated earlier. Since that date, I have been awaiting the refund of these payments, which I understand should have been processed within the stipulated time frame. Regrettably, the period for the refund has now elapsed, and I have yet to receive any communication from your team regarding the status of my case. The service I have received thus far has been inadequate, and it is unsettling that my concerns have not been addressed in a timely manner. I would appreciate immediate attention to this matter and a clear update on when I can expect my refund. I trust that Old Mutual values its customers and will take the necessary steps to rectify this situation promptly. Thank you for your attention to this issue. I look forward to your swift response. Yours sincerely,
290 replies
12 months ago
Cell C poor service
I am writing to formally raise a complaint regarding the poor handling of my account with Cell C following changes to my banking details earlier this year. In January, I updated my banking information and notified Cell C accordingly, including authorising the debit check conducted by your team. However, despite these actions, January and February passed without any successful debit transactions on my new account. To my dismay, I discovered that Cell C continued to attempt to debit my old account, which consequently did not have sufficient funds available. This situation resulted in me incurring charges for failed debit orders due to your company's oversight. Upon contacting Cell C to clarify why my payments were not being processed from my new FNB account, I was informed that the account was deemed too new, and therefore, you refused to collect the funds. This lack of communication is unacceptable, particularly as I had fulfilled my obligations by providing the necessary updates. Furthermore, I was frustrated to learn that instead of addressing this issue directly, services were suspended on all my lines without consideration of the circumstances. My attempts to discuss this matter with your customer service representatives have been met with indifference, culminating in a generic response generated by an automated system, which is quite aggravating. Throughout this period, I have continued to make payments via Easypay for the amounts that Cell C has failed to collect from my FNB account. However, I have now reached a point of frustration with Cell C’s service. As a result, I would like to inform you that I have not renewed the two contracts that have recently expired, and I will not be renewing the remaining three contracts upon their completion, as I have lost confidence in your ability to manage my account responsibly. I expect a prompt response addressing my concerns and an explanation of how this oversight occurred. Thank you for your attention to this matter.
406 replies
128 months ago
Unethical Sales, and Don't care attitude
I took out a contract with Cell C and the package as promised was 1G but after some months I realised that my data were finishing out quickly and upon checking with Cell C was told that I have 500mb for a daytime and another for evening time. I disputed the explanation and they made me to hold while going on the recordings and only to find that indeed there was no mention of day and evening data split. I lodged this complaint on the 8/09/15 and to date Cell C is not even interested to give me a feedback other than worthless promises that my call has been escalated and someone will call me. Had I known that I was entering into unethical transaction surely I would have considered its competitors.
75 replies
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1 (14.285714285714286%)
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1 Star
5 (71.42857142857143%)