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Francois B
Active since Apr 2018
8
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Reviews
8 reviews5 months ago
Out of bundle usage
I would like to mention this, not sure how many people experience this. For quite a while now I will receive a random msg from Vodacom that I used R0.01 out of bundle data on my number. When I check I still have sufficient data & airtime. Today I get another sms stating that I used R 1.10 out of bundle usage, I checked and I have sufficient airtime & data. Whats happening Vodacom ?
159 replies
13 months ago
Removing number from ex's account notifications
This is a complaint about Ekurhuleni Municipality in Springs . . . I keep getting an sms about my ex's account that is in arears for their family property & their whatsapp service is absolutely useless. I just want to get my number removed from their notifications on arrears accounts. Could ekurhuleni springs get back to me in order for me to provide the account number in question to remove my number ?
0 replies
15 months ago
Service Received
Hi All, I would like to rate my service received from a lady Khanya in the upgrades department, unfortunately the call ended before I could rate her service. I was on a call with her at roughly 10:50am this morning. It was by far the most professional, friendliest & quickest service I have received in a long time. Would love to deal with her each time I phone Vodacom.
56 replies
32 months ago
Excellent Customer Service
I received the best service ever from a customer care department on the 06/09/2023 from a customer care agent Nadette when I phoned with a query. She was more than happy to assist me with all of my additional queries & resolved all of them in a professional & friendly manner. I would definitely deal with her any day of the week. Vodacom needs more people like her in their customer care department.
131 replies
62 months ago
Satisfied with service received
On two different occasions I dealt with the customer support team in just over a month & they have been very friendly and helpful.
56 replies
85 months ago
Most Useless & disapointing "Entertainment" Box
Where to begin. . . This is to date, the biggest disappointment ever . . . to have paid so much for this load of ****. (R 1 100) This box is so outdated on content, that the movies listed goes up to 2015 but it is so old that it seems that it is from 1915. There is no option to download additional streaming apps . . . and of all the apps available on the box, most of it is insanely stupid games & the rest of the apps consists of travel blogs & recipe channels. I had a problem registering, as I did not receive my OTP sms even after 3 attempts. . .so had to resort to contacting the Support department. With the money paid on this utter useless box, you could have bought 2 Android Tv Boxes which gives you the option of downloading your own apps to stream shows and movies from. . . what is better, you can actually watch up to date / current shows on the Android box. I am utterly disappointed that I never got the Android box, instead of Kwese Box. This content might be entertaining to people that are about 80+ years of age, but not for the individual that wants to keep up with current entertainment. So when is Kwese planning on upping their game for the R 1 100 paid for this ? I will NEVER in my life recommend this to anyone I know, not even my worst enemy. Utter disappointment & rubbish.
0 replies
93 months ago
Cancelling A Membership & Service Delivery - Gym Company (Flora Center)
I have joined gym company (Flora Center - Florida) about 3 months or so ago, since then I have relocated from the West to the East & logged a request personally in the gym to have my Membership Cancelled. When I joined the gym, I was advised by the sales department (by several different sales consultants on the day) that upon cancelling your membership, you have one of 2 options, you can either pay a cancellation fee, or you can have your membership transferred to a new member interested in the same package. I was advised that If you opt to have your membership transferred to another member, the sales department / agents can assist in finding another member that your membership can be transferred to, then they will phone you and advise that your membership has been transferred. So upon cancellation, I have requested some assistance to transfer my membership, I was advised to speak to a sales person, the lady (who's name I can't remember) took my name & number & that is all they required. A Month later I tried querying the progress, 1st of all I could not get hold of anyone on 2 different numbers, I then found an email address & started talking to Wynand Foord (service Manager), the following day I get another response (no name of who responded at the bottom of the email). I was advised that the sales department in fact does NOT assist in finding a new member to transfer your membership to, they only help with admin of the move. I lived in a total different are before relocating to the east (20km away from the gym), so for me to know or find anyone in that area to transfer my membership to is Impossible. That is why I joined the gym to train with a friend, as they advised that they can assist in transferring my membership, otherwise I would have NEVER joined that gym company. I am absolutely disappointed in the lack of communication between management and sales division & the way they promise you a certain service / assistance . . . when it comes to delivering, there is absolutely NO assistance. But they are always very quick to promise you something, just to get money out of you. I will NEVER recommend Gym Company to anyone, no matter how cheap their membership fees are. Service delivery in this country has yet again failed greatly . . . . Well Done Gym Company !!
0 replies
98 months ago
Do Not Pre-Order Online & upgrade Online
I have been with Vodacom for the last 16 years & never got such bad service. I upgraded online to the Galaxy S9 & the online sales consultant Jerome was jumping around with different package options, after telling him I want to stay on my current package (Smart S) he upgraded me to the Smart S+ package. Now that I am querying my benefits on my package (1 gig data x24 months), I get told that with the pre-order my package (Smart S) was not an option / available on the pre-order promotion so they changed it to the Smart S+. . . on top of that, now there is a few deals available for the Smart S package & the Galaxy S9 in store for upgrading & you get 1gig data for 24 months. I now only get 500mb data with my Smart S+ with the Galaxy S9. Jerome talked so fast when confirming the package with the upgrade, you can't hear what he says. So I was under the impression that I am still on the Smart S. Now I am stuck with a package for 24 months that I did not want in the first place. On top of that, one of the Customer Care agents left a message for Jerome on the Thursday (05-04-2018) to phone me on the Friday (06-04-2018), today (11-04-2018) I had to phone him back again as I have not had any feedback or a phone call from him. I spoke to the Manager as well, she told me that on the voice recording you can hear that I specifically said that I wanted to stay on my original Package (Smart S). But with Jerome rushing through the confirmation at the end of the call / upgrade, I lost track with what package he upgraded me on. According to his manger (Indian lady), there is nothing that can be done about this. If I had the cash to cancel my contract prematurely & go to a different service provider I would have done that in a heartbeat. I am highly disappointed in Vodacom & the way they just change the packages when it comes to online pre-order & in-store upgrades availability. Never pre-order with Vodacom. . . and if you do, don't deal with Jerome.
159 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)