CG
Celeste G
Active since Apr 2018
3
Reviews
0
Industries
Reviews
3 reviews24 months ago
********* Practices
A judgment was issued against me for a Doctor's bill of R1100. There was no communication, this judgement just appeared on my credit report. I did some investigations & was referred to Boulderson & Associates as the account was handed over to them (they had already handed me over to their lawyer, Alice Gilbey Attorneys). In May 2023, I was advised by the Operations Director, Bradley Thring of Boulderson & Associates, my account had escalated, a discount was given & balance outstanding was now R1800. On 11 December 2023, the final amount owing was paid & on the same day I was issued with a paid up letter & also advised by Bradley Thring that the "Accepting of rescission letter to follow". I have emailed & called on numerous occasions requesting to speak to him but his always in a meeting or not available. I have also left messages but no response. It is now 4 months & judgement still remains on my credit report although I have paid up this debt. I need this resolved ASAP.
0 replies
78 months ago
Speedy, professional Service
My TV was damaged due to lightning on Sunday, 10/11/2019. On Monday, 11/11/2019, I called Discovery and a consultant named Martha Manabalala assisted me by putting the claim through. She was very professional and assisted as best as she could. Within 1 hour I received a call from the service provider asking if my TV could be collected for assessment. On Wednesday, 13/11/2019, I received a call from Martha stating my TV has been assessed and is not repairable. She then advised Discovery will be issuing me with a voucher to the value of my TV at my preferred retailer. Needless to say I received another call the very next day stating my voucher will be sent via text message by Friday, 15/11/2019. I was speechless and overwhelmed when I received the text as stipulated on Friday. This is by far the most exceptional service received overall... Martha Manabalala and Discovery, thank you for the great service, I will definitely refer Family & Friends to Discovery Insure.
105 replies
97 months ago
Fed Up Customer
I do not have Wifi since 13 February 2018. I logged a call with the Callcentre on 20 February and was given a ref number. On 13 March 2018, I called the Callcentre again and they said there is a fault in my area and they dealing with Business queries first then will get to Residential. 24 March 2018 a technician came out early on a Saturday morning without any notification. He said someone suppose to advise me he was coming. Nevertheless, he checked my fault and advised he needs to escalate the fault to another Department, as his Department does not deal with my problem. On 6 April I called the Callcentre and was told my query is still pending. I advised I will not be paying this account as I am not receiving the service promised. Then on 6 April 2018, I receive a text message stating my account has been suspended due to collection - how can you suspend something I don't have??? My kids have school projects and I'm having to ask Family members to assist by using their Wifi etc, instead of doing it in the comfort of my own home. This is unacceptable as to this day I have had no feedback and it's been 9 weeks I'm without Wifi.
159 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)