QV
Quintin W
Active since Apr 2018
4
Reviews
0
Industries
Reviews
4 reviews21 months ago
Joe is ***********, Lazy, and Clueless
I urge anyone considering purchasing a vehicle from Mahindra George to avoid this place at all costs, especially when dealing with Joe. I booked a test drive on a Saturday morning and met Joe, one of the most *********** salespeople I've ever encountered in my life. I was delighted with the test drive and tried to negotiate with Joe about the price. He didn't even consider it. There was no negotiating on the price, and I had to make peace with it but asked that the scratch on the front bumper be repaired. The car went in for repairs, but there was no contact from anyone at Mahindra George on when the car would be ready. I waited over a week before I called them to find out what was happening. I eventually returned to the dealership after a week to collect the car. Prior to collecting the car, I called Joe at 9:00 am to ensure the car was ready for collection. He informed me that everything had been done and that I could collect the car at 15:00 pm. I asked if I could collect it at 13:00 pm as I had to return to work. He agreed. When I arrived, I noticed that the front bumper and headlight were misaligned following the repairs. Joe didn't even evaluate the repairs once it returned. I waited a very long time to purchase the car and decided to take it somewhere else instead. I arrived at 12:00 pm to sign papers and provide any documents the dealership needed before taking the car. Customer service at this dealership is the worst I've ever experienced. There was a major delay with one of the sales managers who were not on the premises, and it took them over 2 hours to find her for a code that was needed to process my application. During this entire process, Joe was nowhere to be seen. He didn't even realize I was waiting for hours to take the car. Instead, he was relaxing in his chair making jokes with his team members. Debbie from Finance was the only capable person in that entire dealership who had a clue of what was going on. If it wasn't for her, I would have cancelled my purchase. I eventually got the keys to my vehicle at 15:30 pm. Once I provided all my documents to Debbie, I had to make my way to Joe who provided the papers I needed to sign and handed me the keys. He was disengaged, uninterested in anything about my purchase, and tried to get it done as quickly as possible. During all our brief interactions, he neglected to tell me anything about when my license papers and number plates would arrive. This I had to once again find out a few days later by calling the dealership. Once I got the ball rolling on my car papers and number plates, it took the dealership two weeks before it was ready. This was after multiple emails between me and Debbie. Joe didn't get involved at all. After two weeks, Debbie notified me that the car papers and number plates were ready for collection. I drove to the dealership only to find that the car papers were ready, but not the number plates. So, Joe decided it would be best if I printed the number plates and simply sent him the invoice which he would reimburse afterwards. This was another mistake... I printed the number plates and sent the invoice to Debbie. She forwarded my invoice to Joe who took 5 days before he got back to me. It took a further 5 days before the money reflected in my account as the Finance department required proof of account details before they could process the funds. I’ve never had to practice so much patience while enduring one of the most cruelling experiences in my life when buying a car. Joe sucked all the joy out of my purchase, and I don’t want anyone else to cross paths with this *********** salesperson in the future.
0 replies
27 months ago
Superior service and excellent turnaround time throughout my experience
Superior service and excellent turnaround time throughout my experience. Thank you.
0 replies
65 months ago
Horrible Customer Service Spoils our Honeymoon!
We planned to have our honeymoon at Cradle Boutique due to the spectacular views, spa treatments, and game drives on offer. However, we could not anticipate the horrible customer service and the fact that there was no electricity from the moment we arrived. We decided to arrive earlier than expected to take in the views from the restaurant while we waited for our room. The staff at the restaurant were rude from the moment we sat down and it took 30 minutes before we received menus to order a drink. We were unable to order ****tails due to no electricity and we couldn't order drafts because the property didn't have anything on tap. When our drinks finally arrived, we asked for the bill straight away due to the horrible customer service. I had to walk to the bar on two occasions before finally receiving the bill 30 minutes later. We then decided to book in at reception only to be greeted by further disappointment. We voiced our concerns about the lack of electricity and the fact that we've been treated like carbage from the moment we arrived. To our surprise, we received blank stares with no apologies. We paid R5300 for the night!!! We were in complete disbelieve that this was happening to us. I then requested a full refund and left immediately. I asked the receptionist three times for a full refund and he confirmed that it would take 4 days before the funds will reflect in my account. This is to make sure that the refund is indeed paid and to warn others to never book accommodation here because as beautiful as it may seem, you'll be horrified by the lack of service at this place!
0 replies
92 months ago
Appalling Forex Service from Standard Bank
I am still waiting for Forex funds to reflect in my account from the 1st of October. I initially called customer service where I wasted an hour of my time without being able to talk to anyone or find out where my funds actually are. I then emailed Standard Bank for the last 3 days without a single response from anyone. No one is able to assist me or just simply tell me when the funds will be processed. I work online and this is the only income I have to pay all my bills. But enough is enough, I'm definitely leaving Standard Bank if this is not resolved within the next 48 hours and I'm confident there will be loads of other customers that will do the same.
315 replies
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5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
3 (75%)