AK
adele K
Active since Apr 2018
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
BETWAY - Bad service
Signed up and deposited money and amount reflecteing on my account. Few seconds later, my account is blocked ! "Access denied, contact customer service". Got hold of customer service after long wait, told me 24 to 48 hours to verify account. Question 1 - WHY DID YOU ACCEPT MY MONEY if you knew that my acc are not verified yet ? Question 2 - Been over 48 hours, still no access. Email says still in verification process. YOUR site says 24 to 48 hours ! Asking to refund me my money's like pulling teeth, they don't acknowledge fact that I kerp asking for my funds to be refunded now 3 times !! Their phone lines are off most of the day, NO assistance on live chat even after waiting for more than an hour 3 times a day ! Is this company legit????? Something not right on the way they conduct business ! REFUND ME MY MONEY !!!!!
280 replies
4 months ago
Emirates - will think twice to use in future
Made a payment for over R16000 for upgrades for 3 people using their online payment gateway, OZOW. Payment was deducted off my account but when payment portal returned to Emirates, showed payment failed (which is definitely not the case !!!). A lady from Emirates contacted me, said I should put through the payment again as it "failed" (yet, still deducted off my account) otherwise can lose the upgrades that I need to get for my clients ! Told her if she is sure that it will not create the same issue as can't afford for it to go through twice with them saying again it "failed" . She assured me it will go through. Long story short, payment deducted AGAIN but Emirates again claiming have not received the payment ! So for a 16K transaction, I have now paid over 32K, still not upgrades, still saying payments not received and had the ***** to ask me to put it through a 3rd time!!!! Are you kidding me !!! I have send them proof of payments, gave them FNB's online payment verification links and insisted that their finance department find my payments, allocate to my upgrades for my clients and refund me my 2nd payment immediately as I have Forex payments that needs to go off. Who are going to explain to my clients if the upgrades are no longer available or suddenly more expensive as when I paid??? The woman I spoke to should not be in customer service as 1st thing she should have asked was for pop's and go to finance department to trace payments, instead she got rude when I got frustrated with whole situation !
0 replies
4 months ago
OZOW not a good payment gateway to use !
Made a booking on Emirates using OZOW payment gateway. Payment went off my account but when returned to Emirates showed payment failed but payment went off my account. Online chat non existent, whatsapp robot no use, phoned - no answer ! Yet, 2 payments of over R16000 went off my account both payments "failed", my bank confirmed payments deducted ! Who are now going to be held liable if my clients lose the extra's I booked for them as only 6 available????? Not the 1st time struggling with OZOW, in future, will not use any website using them as a payment gateway as they clearly have issues with their portal and we as the customers are left running around trying to sort out the mess THEY caused !!
0 replies
97 months ago
Banking transfer not reflecting !
How is it possible that I made a two payments from Absa to FNB a week ago and only one payment reflecting on my clients account?? Client thinks I'm lying about 2nd payment which they have to refund but not showing on their account ! Both payments went off my Absa account a week ago ! Client showed bank statement, only 1 payment reflecting!
106 replies
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1 Star
4 (100%)