SW
Shelley W
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews93 months ago
Shocking experience
So disappointed, what a frustrating experience. It has been over a month now that I have tried to return a pair of shorts. I have sent about 4 follow up emails trying to get someone to collect them. Keep being told courier will be in touch. Even gone into Cotton on only to be told I need to find a Factorie store as the shorts are actually from Factorie not Cotton on!! I purchased through Cotton on, surely your process should allow for returns to Cotton on. I have had it!! Your service consultants don't give a **** and just respond with the standard, scripted, generic rubbish used in all responses. I have paid for the stupid shorts 20 x over with all the time and effort to get them returned. Shocking....
0 replies
94 months ago
Online should be easier
Ordering online is really such a mission. You can't track your order as Dawn Wing tells you it the ref does not exist. The Makro site tells you it's "complete" The call centre tells you it hasn't been collected... So how do you plan to be available to collect.
2 replies
102 months ago
GOODS PAYED FOR NEVER RECEIVED
I am so shocked at the pathetic approach to customers. Boho boutique jewelry has no way of being contacted. When you email their support line or contact them on Facebook you get an auto reply that refers you to FAQs, nobody reads the emails and they don't give a **** that your goods have not been delivered. I am at a loss.... No contact numbers and only the one email address. I have paid for stuff that according to the site has been delivered, to whom I have no idea, but definitely not to me.
0 replies
114 months ago
Shocking experience
<p>Wow, what a really dissapointing and frustrating experience. From it almost being impossible to get hold of anyone at Telkom, to eventually, after 6 calls and two mails manging to contact the call centre and then wondering why I bothered as I still don't have any answers. Can someone who understands your processes regarding Wifi, transferring of lines as well as VOIP please call me so that I am able to make a decision whether to continue using Telkom or not.</p>
1 reply
132 months ago
Shocking experience
Family went away for long weekend, we go to our house in a nature reserve. We have been going there since January and recently started making use of holiday viewing (which we have initiated twice before). We tried from 12:30 to 5pm on Saturday the 8th to get this initiated with no luck - from being cut off in the IVR and being promised by 3 different agents to resolve and get back to us!! Guess what, we are back in Joburg and are still waiting for someone to bother calling us back. Thanks, we (our guests included) all missed the rugby on Saturday as a result. Did not expect this sort of experience - felt like I was trying to get resolution from Eskom - pretty much the same attitude
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)