MK
Masego K
Active since May 2018
4
Reviews
0
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Reviews
4 reviews54 months ago
I needed to change my contact information on my receipts and I was helped by Mohammed
I needed to change my contact information on my receipts and I was helped by Mohammed. The process was easy and very quick. Thank you for a wonderful service
53 replies
69 months ago
Poor service
I added my daughter under membership effective 01/06/2020. Then paid her contribution portion on the 04/06/2020. Unfortunately I used an old membership number that has been terminated some few years. Come end of July Binitas debited my account fir the arrears stating I was owing fir the same dependent I had added on. Upon realizing that I decided to email finance department prove of payment and a letter explaining what had happen. A week later I had received any feedback, decided to call the call center, which always it was just a waist of time cause all they do they ask you questions as if there are no notes on the system pertaining to your query, then after they would tell me that my query has been send to finance department and it is still in process. I made several calls still no luck. I decided to ask my bank to reverse the debit order with the hope that at some point in the near future the lazy credit controller would finally do his/ her and allocate my payment according and stop being paid for doing nothing. To my surprise, today Bonitas again they denoted the same amount “arrears” cause I had reversed the first debit order last month. Bonitas standard of service has gone so low, it is pathetic.
106 replies
70 months ago
Over charged
Got the guys from drainsure to detact a leak in my house. They gave me a quotation and I decided to pay them the full amount. After leak detecting, they had to come and fix the leak. Received two invoice for leak detecting and repairs, instead of the company subtracting the amount I had paid and only charge me the balance for repairs they over charged with an amount of R685. Since the beginning of May, I have tried many times making a follow up on my refund but everyone at the company ignores my emails. Spoke to Marietjie, whom now has left the company. Spoke to Shaun who said his partner Werner would be making payment into my account. It is now the 1st of July and I am still waiting.
53 replies
96 months ago
Fraud
I had my iPhone insured for a sum of R10000 and it was damaged and required to be replaced with a new one. Standard offer to replace my phone with an iPhone currently selling for cash price of R4649. This amount is even lower that the insured amount. Their claim consultant Tumelo Mashiane tells me that standard replace the item according to what it’s costs at the time of lose. There is no way on my policy schedule where it stated that instead the policy states that the item will be insured as stated on the certificate (insured amount) . I then ask why then was I askeda I paying a premium amount of a R10000 settlement instead of a R4000+ premium, Tumelo response that it was my responsibility to find out how much my phone is with currently? Really? Standard bank insurance has been a nightmare. Offline, taking long to take your call, no response on email queries. I regret why I left my previous insurance for this nightmare.
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)