AK
Arshad K
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
MTN - *****alent Behaviour - Unacceptable standards for recourse
Contacted by a consultant on the 30th of September 2025 @ approximately 8:50am to sell me upgrades. At no point did I approve or agree to any upgrade. Literally 2 minutes after ending the call i received sms's and email confirmation that my contract upgrade was approved. I then immediately contacted MTN ***** department and to my amazement they had zero control or authority to undo or cancel anything that was done as it was a 3rd party that made the sale. This is truly unacceptable as for me as a consumer my dealings are with MTN and for them not been able to immediately assist is the service levels I expect.
0 replies
15 months ago
False advertising, Poor communication, Poor Service
Poor customer service. Made a purchase at the Mall of Africa store. Unfortunately had to return the device 2 days later as it did not perform as per specs.. Store insisted on charging 15% handling fee. This was not communicated in advance and was in fine print on till slip after the purchase.. Not on.. I have basically just lost R1500. No one was prepared to help or listen
0 replies
17 months ago
Exceptional
Really exceptional service. Stand out in the industry. Undoubtedly one of the best agencies out there. Abigail King was the consultant that I worked with, her mannerism, professionalism and helpfulness were all key attributes in ensuring that my experience was a pleasant and successful one.
0 replies
50 months ago
King Price Insurance
<div>Sure they offer competitive pricing but when it comes to settling and managing claims they are pathetic.. I recently had damage do my upper boundary walls due to heavy rains and their comments for rejecting my claim was that it was due to maintenance.. Maintanence in a home that I recently moved into? Well the walls will collapse soon and then they will have 3rd party claims! They refuse to listen to reason and simply give you a letter to refer the matter to the Ombuds. Real con-artists, sweet and charming when it comes taking your money, cold and cruel when its time to pay out..</div>
106 replies
124 months ago
NO CHOICE BUT TELKOM - PATHETIC
I had a new 10MB ADSL line installed on the 31st of December 2015. From the day it was installed the line was faulty,(syncing at only 3.8MB). I have since logged 6 fault reports with Telkom, to no avail. Instead of trying to resolve my problem, most of the calls I receive from a technician are them trying to convince me that its my set up that's an issue or that the exchange server is too far away from my house. Each time I remind them that I actually have 2 ADSL lines installed in my home and the other line does sync at full 10MBs. I remind them I have 2 different modem routers and that I tried and tested all variations. When I mention this to them the reply is, \oh, ok, we will get back to you\". A few days later I receive an sms stating that the fault has been resolved. PATHETIC..<br> I am tired of Telkom's monopoly in this industry, there's no competition.. Telkom exploit all customers knowing this, they are arrogant and know that we have, \"NO CHOICE BUT TELKOM\".. They know that they can treat their customers any way they like and get away with it.. In any event, my only hope is that this message does get across to them and that something is done to fix my problem."
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)