GV
Gillian H
Active since May 2018
5
Reviews
0
Industries
Reviews
5 reviews35 months ago
bookdirect.com
I booked a holiday through this company and paid almost 9k. In March they contacted me to tell there was a problem with the venue and they would refund me by month end. No refund, no holiday. More false promises. Now they don't return mails or respond to calls or WhatsApps. I have just reported them for *****. Please contact me to get a group action going 0823029888
0 replies
69 months ago
Refund
Can someone please assist - I ordered a defy hob and oven on the 24th of July - according to the website - there was stock available and hence the order placed. I called the Call centre same day to confirm date and time of delivery - no problem. Was given reference number – to confirm delivery date : ref 9000122257 – spoke to Tembisile Baloyi. 2 weeks later still no delivery - I follow up to be informed that the item is put of stock / discontinued and i will be credited the amount. I am still waiting.
0 replies
77 months ago
Poor Service
Incredible CORRUPTION Please note that the above related to an online purchase and NOT a purchase at a store. ORDER NUMBER: #300195162 On Friday I PLACED ON: NOVEMBER 29, 2019 1:26:10 PM CAT - placed an online order. Approximately 30 minutes later after realising that she specs were insufficient I cancelled the order telephonically. I was promised that an email to the effect would be sent to mail. Which I never received. On Saturday, after receiving notifications of dispatch, I called the call centre again to confirm the cancellation - I spoke to Sumayah agnew who again confrmed that the order was cancelled and promised to send me an email confirming such. In the interim, I have called your call centre numerous times and it just rings then cuts off. I am still waiting for a refund on my purchase, and to date, not one person has bothered to call me back, reply to my emails or Offer me accurate information. Can I please have a refund for the laptop purchase that I cancelled. I have in the interim, purchase another laptop from your Northgate store.
0 replies
96 months ago
Vumatel / Afrihost Scam
Herewith process that has been followed, I actually just have no words. I have been sitting with the WIFI router for the special through Afrihost since October last year … free installation if you use Afrihost … How it is possible that VUMATEL OR AFRIHOST is this incompetent? The below does not include the numerous literal HOURS that I have spent on the phone to your call centre … lloks as if i am going to keep the router and simply find another service provider. Tue 2017/09/19 3:34 PM Dear HR Residents The fibre project was signed off this morning. Vuma will be onsite tomorrow, Wednesday the 20th September between 5pm and 7pm outside unit 90 to answer any questions, advise on packages, sign up contracts etc. Please make use of this opportunity. Regards Estate Management Sun 2017/10/15 9:21 AM – all documentation sent Sat 2017/10/28 7:14 PM Good day mam My apologies for the late response... I had challenges with my phone. Please forward me the information as per our discussion on charity. Ndlovu ********** Folks Wed 2017/10/18 6:13 PM Can someone please give me feedback? I have been sent from pillar to post as to why my installation (which as per attached) was requested on the 20th of September, is still not complete? When I called your call centre this morning, there wasn’t even any trace of my order??? Gill Mon 2017/10/23 7:26 PM STILL NO RESPONSE ?????? From: Gillian van Heerden Sent: 18 October 2017 06:13 PM To: ********** Cc: ********** Subject: FW: Vumatel Wed 2017/10/25 11:13 AM ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? From: Gillian van Heerden Sent: 23 October 2017 07:26 PM To: ********** Cc: ********** Subject: RE: Vumatel Wed 2017/11/01 2:45 PM- resent all documentation – no response From: Lerato M - Afrihost.com ********** Sent: 27 March 2018 09:53 AM To: Gillian van Heerden Subject: [#VEN- ********** 5]: ClientZone - Support Request : General Fri 2018/04/27 2:54 PMFW: [#VEN- ********** 5]: ClientZone - Support Request : General Good Morning Gillian I trust you are well. Thank you for the mail. Please note that Frank has escalated and is waiting for a response from Vumatel. He will revert back to you. We apologize for any inconvenience caused. Thank you once again and enjoy the rest of your day :-) Do not hesitate to forward any further queries, we remain at your disposal. Tue 2018/05/15 10:19 AM I will HAPPILY pay for services if there were service to actually pay for WHAT EXACTLY AM I PAYING FOR???????????????????????????? This installation has been pending since the 20th of SEPTEMBER 2017???????????????????????????????????????????????????????????????????????????? Even just a frigging reply would be nice Hi Gillian Van Heerden Please note that the credit card that you are using to pay for Afrihost Account: A ********** 2 will be expiring at the end of the month. Please login to the Afrihost Client Zone where you will be able to update your credit card details and avoid any disruption to your service. Many thanks, The Afrihost Team --------
53 replies
96 months ago
ABSA
Cleary ABSA has absolutely no desire to retain me as a customer!!! Via internet banking on my business account on the 31st May, I applied for a credit card. Thinking that the offer was OBVIOUSLY linked directly to my business account as said notification was that I qualified. Clearly a programming overview as one would think that if I am already on the site - for business banking that said CC would be for my business. Evidently not. I must just point out that to apply for an FNB CC - is a matter of minutes ... ABSA .... we’re going on 7 days. After receipt of various sms and emails I gather that said processing is for a PERSONAL rather than a business CC - so I phone the call centre and said agent tells me - no problem at all, she'll make sure it’s processed as such. This after having sent numerous emails to my business banker requesting that the CC be processed in my BUSINESS. To date no reply. It’s being a week. Then today another agent calls me – to request my documents – all of which he has barring my proof of residence. So I politely ask why a lease agreement in the name of my BUSINESS is not sufficient … BLANK. I then reiterate that the CC should be in the name of the business and NOT in my personal capacity – to which he responds that this is the first he has heard of this – and he needs my proof of residence … I repeated my question. Eventually out of pure exasperation ad frustration he simply dropped the call. I wasn’t particularly polite so I can understand this. I then phone my business banker and ask him why it is that he hasn’t responded to my mails to which he replies “ I am extremely busy and I am doing this all alone and many people are on maternity leave …” He added that he is in the process of catching up one his emails from two days ago. I replied that my email is from 6 days ago. He gives me a whole long story about the processing of my PERSONAL CC and that a business CC application cannot be done online … or via the process that I am following … I responded that perhaps if he had had the courtesy of responding to my mails – that I would know that. So ABSA – here’s a challenge … I am going to call FNB Business banking in the morning …. And I am almost 100% convinced that they will by the COB tomorrow, be able to offer me a CC AND A BUSINESS ACCOUNT … what can ABSA do?
53 replies
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5 (100%)