LT
Laylaa T
Active since Jul 2018
3
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3 reviews79 months ago
WORST WORKMANSHIP IN CAPE TOWN
I brought my vehicle in for a quote after reversing out of my garage when the passenger door opened. The door was crunched and the interior and exterior damaged. The quote was reasonable. After getting authorization from insurance we were told parts will take 8 weeks. I called 2 weeks later to find out if they had found second hand parts and they said they had found a door in Joburg (but had not bothered calling me to bring the vehicle in). The vehicle was meant to take 4 days. I called on the fourth day to find out how far the repairs were and was told it was finished and I can come and collect it. I left work early to go fetch it, but when I got there the car had no glass and no interior panels. The smash and grab had been removed and it was a quarter tank less on petrol than it was when I brought it in. I asked the manager why they told me it was done when it wasn't and they said it was because they were waiting on glass. They had not even bothered to order the glass yet. The next morning I phoned in to find out how long the glass was going to take and they told me 3 weeks. How can they have not checked the stock before hand? I had to call around myself and source the glass for them. After finding glass for the vehicle they told me that there was no vehicle available to go fetch it but I can fetch it and bring it in for them. HOW CAN I FETCH IT IF THEY HAVE MY VEHICLE?? Once they got the glass it took two days for them to put it in and I went to collect the vehicle. The mileage was much higher than when I brought it in (+/- 50km), the vehicle no longer locked, the battery was messed up and had been removed, the door was misaligned and the interior panel had never been fixed. When I brought this up with the man giving us the vehicle he said he didn't do it so he cannot help. Called back the next morning and was told to bring the vehicle in to fix the interior panel. They said they would replace the fabric. I asked that if they do this, they should make it match the drivers door panel or it will look silly. Got the vehicle back two days later. The drivers door panel was now broken, the vehicle alarm had stopped working AND THE MATERIAL USED TO REPLACE IT WAS TWO DIFFERENT COLOURS. I cannot fathom how such basic workmanship could not be done right. After telling them that my vehicle was in worse condition than when it came in they asked if they could fix it, but I said no. I cannot risk even more damage to the vehicle.
0 replies
93 months ago
Rude Parking Officer
I have received no response from my email to the centre. I was at the centre for 10 minutes to get a quote for repair of my iPhone. In that time I lost my parking ticket. I ran around to every information counter and none of them had anyone present. I used the parking ticket machines, but they were unresponsive. I then went to the boom to ask for help. I was screamed at by the lady in the parking ticket office for simply not knowing the procedure, she then told me to go to the parking ticket office, which i have never seen or heard of. After 15 minutes of running around to find the parking office, I was created by a very rude woman with absolutely no respect. I explained to her that I am a student. i have been here for 10 minutes and I do not have money for a parking ticket. She said she does not care, its not her problem. I am disgusted and the way this situation was handled. I was humiliated and basically held hostage. What if I did not bring R50 to pay the parking ticket?
0 replies
95 months ago
Rude Consultants
I have been unable to use my Whatsapp bundle over the past week. I spent an hour in cell C last weekend. They were able to fix the problem three hours after I left the shop (this was 7/7/2018). However Monday (9/7/2018) my whatsapp bundle was failing again and I had to continuously use normal data. Today (11/07/2018) I went in store again to ask them to do what they did on Saturday. First, I stood waiting for 10 minutes while on consultant helped another customer and the other was playing on her phone. The one on her phone left to the bathroom and another consultant came out from the back of the store. She had so much attitude and spoke to me as if I was stupid. The more I told her the problem is not on my phone and is with the network, the more she fiddled with my settings. I told her multiple times what was done on Saturday and she ignored me and continued fiddling with MY phone. I told her I don't have time to stand here as I need to go back to work. She told me I should come back in store another time then. After this I will definitely be changing networks.
142 replies
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