KG
Kegomoditswe G
Active since Jul 2018
26
Reviews
0
Industries
Reviews
26 reviews2 months ago
DSTV & NETFLIX
To be honest i have never had problems with Netflix, im starting to have a problem with them now. Their partnership with dstv is not working for some of us. Im having a struggle with Dstv, they have deducted Netflix money from my account without my authorization. I have Netflix account that im paying every month, suddenly this month Dstv deducted R229 for Netflix without my permission, now they are saying i must contact Netflix or i must cancel my membership with Netflix and continue with them as third party, im not going to do that, if they had an agreement with Netflix that when we login with our details to watch Netflix on the explore it has nothing to do with me, they must sort out their business without me. I did not subscribe to Netflix via Dstv, now it's my problem to contact Netflix for my refund, i reversed the debit order altogether. Im supposed to pay R150 for dstv, now they say i must pay them R429 because they disconnected my account, in my expectation i should be paying R200 including reconnection fee, that i believe i shouldn't be paying because had they not decided to take money from my account without my permission i wouldn't have reversed the debit order. So Dstv fix this mess, if a person wants to subscribe to Netflix via Dstv explore the decent thing you can do is ask for authorization. I paid Netflix R229 then you also deduct R229 for Netflix, i make you aware of the situation you are telling me to contact Netflix, Netflix is referring me back to as well, im sick and tired of this nonsense get this fixed.
0 replies
2 months ago
DSTV & NETFLIX
Im having a struggle with Dstv, they have deducted Netflix money from my account without my authorization. I have Netflix account that im paying every month, suddenly this month Dstv deducted R229 for Netflix without my permission, now they are saying i must contact Netflix or i must cancel my membership with Netflix and continue with them as third party, im not going to do that, if they had an agreement with Netflix that when we login with our details to watch Netflix on the explore it has nothing to do with me, they must sort out their business without me. I did not subscribe to Netflix via Dstv, now it's my problem to contact Netflix for my refund, i reversed the debit order altogether. Im supposed to pay R150 for dstv, now they say i must pay them R429 because they disconnected my account, in my expectation i should be paying R200 including reconnection fee, that i believe i shouldn't be paying because had they not decided to take money from my account without my permission i wouldn't have reversed the debit order. So Dstv fix this mess, if a person wants to subscribe to Netflix via Dstv explore the decent thing you can do is ask for authorization. I paid Netflix R229 then you also deduct R229 for Netflix, i make you aware of the situation you are telling me to contact Netflix, Netflix is referring me back to as well, im sick and tired of this nonsense get this fixed.
0 replies
4 months ago
*********** customer agents
I paid R604 for dstv on the 15 December 2025, 11 days later i want to downgrade, they stopped my extraview, im told i have to pay R464 because someone downgrade me to family package that i did not agree to, i was enquiring and asking for options available should i downgrade, now i owe them, how ridiculous it that, now im being told sorry. All along the extra view was working, now i want to downgrade it's not working. When i paid R604 on the 15th what was i paying for, dstv if you don't fix your mess you won't have customers by end of 2026, and please try to hire competent people, your customer agents can't be making errors at our costs. I need this issue to be fixed ASAP
0 replies
17 months ago
No response to email
Sometimes one doesn't really wanna go via this platform to get help from the institution, but because of not taking customers serious one find themselves having to go via Hellopeter to get help, i have sent the institution emails requesting a refund to no response on the 30 October 2024, i sent an email to KefilweM@stadio.ac.za and financedl@stadiodl.ac.za requesting my refund they never responded to my email, it's more than 72 hours now, i decided to give it time then on the 05 November 2024 i sent an email to financedl@stadiodl.ac.za, sbsfinancedepartment@stadiodl.ac.za and finance1@sbs.ac.za and again on the 06 November 2024 i sent email to KefilweM@stadio.ac.za, financedl@stadiodl.ac.za, sbsfinancedepartment@stadiodl.ac.za and jessicab@stadio.ac.za still no response.
53 replies
24 months ago
Old mutual is ****ming people pension investments
Im writing this with so much disappointment, Old mutual is really ****ming our people it's so sad, last November 2023 my dad passed on, he had pension fund with Old mutual of which until November 2023 they have been paying money to my father's bank account, payment was done on monthly basis. In December when we went to The Crossing branch in Mafikeng, we spoke to a gentleman by the name of Palagangwe who is the person that was my father's advisor. We informed him of my dad's passing and we wanted to know what's to follow now that my dad is no more and he has a leaving spouse which is my mom, and they were married in community of property, he explained the money remaining will be paid to my mom as the leaving spouse. He advised my mom to have a tax number cause it's going to be needed for the pay-out. Indeed we app**** for tax number and my mom got the tax number. Then some time in January they went to old mutual, the gentleman who assisted them was not at work, then they were assisted by someone else. The explanation was Mama must open an account with old mutual were all the money will be deposited, and later she can decide if the money must be re invested and she gets a monthly payment, and they said she must wait three months while they are processing everything. Yesterday my mom went to old mutual she was told my dad took a policy that says when he passes away all his money will stop. I've never heard of such policy, i would like for old mutual to explain to us what is really going on, they must give us an explanation why every time we get different information from different people. They keep sending my mom messages that if she doesn't deposit the money into the old mutual account the account will be closed. What money is she supposed to deposit, she's a pensioner waiting for her husband's money to be paid into the same account old mutual forced her to open, only to **** her. Now we are told to write a letter of complain by the same Mr Palagangwe, he told my mom that he doesn't remember the type of policy my dad took, i really don't understand how the same person who said my mom should apply for tax number for when the payout is made, he changed his tune, Can this matter be invested as a matter of urgency, we have policies with old mutual if this is how people are going to suffer, then it means people are not to trust old mutual. My mom can't be running around like this. Old mutual is adding to my mom's pain it's really not fair. Can all the documents that my dad signed stating that when he leaves this world all the money he invested must be stopped, cause i don't understand how can a person married with children come to a decision like that.
71 replies
25 months ago
DSTV WIFI and NETFLIX Unauthorized subscription is going to be the end of us or even Dstv if they don't sort out this issue
Dstv working with Netflix to rob families of their hard earned money, Dstv allows people access to Netflix without subscription and charge them R199 and send it to Netflix, it came to my attention that my mom who's 73 years her Dstv has been disconnected because MultiChoice says they have subscribed to Netflix, for all i know even for Dstv to change payment method they ask for whole lot of details before that can be done, all of a sudden with Dstv WiFi you can just access anything and they will bill you for something you didn't subscribe to, the sad part no one wants to take accountability for that. My mom's Dstv is disconnected, now im being taken from pillar to post, Netflix is saying they want the email address linked to the account or service code and only Dstv can provide that, now Dstv says i must call Netflix and ask for clarity, i paid Dstv R570 for compact subscription, they decided to pay Netflix R199 now i owe Dstv, now i owe Dstv R343.81, im struggling to pay dstv as it is, then i go subscribe for Netflix, really that doesn't make sense. Im paying this account for my mom who is not working and relying on pension money. She doesn't need Netflix she knows nothing about Netflix.
53 replies
25 months ago
They can do better
After i wrote a review regarding the College, they attended to my issue with agency, I received statement of account with confirmation letter of banking details and payment was done to the college. I believe they can do better with regard to communication channels at least have someone answering the switchboard 24/7 without a struggle of call ringing for long still with no help, for the time i called their number, calls were answered by machine and you hold the call more than 20min still not getting any help. They also need to work on their turnaround time to responding to emails, cause sometimes you call/send email with urgent matter but you'll only be assisted after 72 hour, they need to hire people in the call center to assist with handling queries urgently.
106 replies
25 months ago
Poor Administration services
I have never been so frustrated in my life just for a simple banking details of the institution, they through statement of account with banking details that are not registered on CSD system. I have been calling Stadio College for the past 3 days with no luck, you hold the call forever until my airtime finished. The updated their banking details but still sends out statements with old banking details. They only have one number to call for everything. I have never seen something like this, you send emails no respond. Im sitting here all frustrated do even know what to do. Please get back to me as soon as possible with correct banking details.
53 replies
25 months ago
Mixed feeling happy/not happy
On the 17th March i bought 2 items from Polo SA, on Monday the 25th the delivered only one item no update on the 2nd item, I've been trying to call them with no luck, i sent emails no response. I have mixed feelings about their service, yes the one item they delivered im happy, but as for the other item im not happy, as a result i can't rate Polo SA 5 star cause they didn't deliver everything i ordered.
159 replies
27 months ago
Not happy with the service received in complaints unit
Las year in November the 15th my dad passed on, i claimed from oldmutual on the 17th November for my dad's funeral and the pay out was done on the 21/11/2023, in December I received my salary advice, the November and December premium deduction was still the same, the amount should have decreased because my dad is no longer on the list of people covered. I sent couple of emails to old mutual enquiring how is it that they deducted premium for deceased person, i was communicating with Michael Swart "He said Our record do not reflect a premium being received after date of death" Please provide a bank statement reflecting the deduction you are referring to, or alternatively, please confirm the debit order amount that was deducted in order for me to investigatye further.. On the 13th January I sent 3 of my salary advices showing the amount deducted via stop order for November, December and January and that of January being the corrected one, im still waiting for them to resolve the December issue, up to so far i haven't heard anything from him since submission of documents he requested as proof that they deducted same premium as that of November in December as it was supposed to have changed. I don't want to lie, i have been with old mutual i never had any problem until this incident. No one is updating me on the progress of the investigation been calling old mutual with no success.
58 replies
Review Distribution
5 Star
5 (19.23076923076923%)
4 Star
1 (3.8461538461538463%)
3 Star
3 (11.538461538461538%)
2 Star
1 (3.8461538461538463%)
1 Star
16 (61.53846153846154%)