RS
Ruth S
Active since Jul 2018
15
Reviews
0
Industries
Reviews
15 reviews19 months ago
Vodacom voucher not the value stated
I am trying to query why a VodaPay voucher for Krispy Kreme, for R25 only gave me a discount of R17,50. On the Vodacom Twitter feed, I am now being asked my account details, my payment plan, my email address, and more and more. BUT NO reply as to why I did not receive the discount as promised on the voucher! Rather than admitting that there was a problem with the value of the voucher received, your Twitter person seems to be making the issue all about ME. Asking me my account details, my contract name, my ID, my email address. I feel completely uncomfortable giving all this information! I would SIMLY like an answer on why I did not receive the value of the voucher used - plain and simple - Vodacom issued a voucher of a different value to what was stated on the SMS.
159 replies
19 months ago
NO HealthyCare cash backs, and issue closed without any response
I have received no HealthyCare cashbacks for the whole year. I logged a call to get this resolved on 4 Sept. Discovery lies to me, saying they "tried to call me" - well there is no missed call from Discovery since then. And now they have closed the call. Discovery Chat Bot is a huge waste of time, it is excruciating to try and get any help from these people!
212 replies
23 months ago
Always a pleasure to ask them for help
I popped in to try and diagnose the issues we are having with our Remote receiver. I was helped by Molepo. She was very helpful, and knowledgeable, even though, it turned out, the remote receiver was not a Centurion product! I am always impressed by how helpful the people at Centurion are!
53 replies
28 months ago
Do NOT use the online order system
AVOID their online store!!! I placed an order on 11 Dec 2023. A week later, I chased them up, by email, and was told they did not have stock, and would refund me the order. That was on 18 Dec 2023. As of today 2 Jan 2024, I am still waiting for my refund.
58 replies
34 months ago
Prepaid number Admin Locked for no reason
My prepaid number was Admin Locked. It took a week of phoning and chasing and visiting a Vodacom store, to get any joy, from Vodacom, to get the Admin Lock removed. No-one can even explain to me why it was locked in the 1st place. Front office, points to back office, points to *****, points to trade partner. No one is taking responsibility! No apology given!
298 replies
46 months ago
Call Centre useless for telling which store can SELL me gas
I called the National Call Centre to check is a specific store had gas for refilling. I was told by the agent, that they did have gas in stock, and the price per kg. When I got to the specific store, the security lady at the door of the store told me that the machine to fill gas canisters was BROKEN! So yes, they did have stock of gas. But NO, they could not actually sell me any!!!! What is the use of that? I specifically called the Call Centre so that I didn't WASTE time and petrol! What a useless Call Centre if they can't tell me that it is NOT worth going there, as they are not actually ABLE to sell me the gas!!!! COMPLETELY USELESS!
0 replies
49 months ago
Pathetic response to fault logging
We have been without Fibre service for over 24 hours now. Service Request logged: SR220327-785148. As it was a Sunday when the fault was logged, no one had been assigned to try and trouble shoot the problem, until the 2nd line support arrives at work on Monday morning. Your customer service 1st line say that it can take 24 to 48 hours before a technician is appointed to look at the problem. That is a pathetic, and VERY poor service. How can we be paying for a service that is supposed to be 24/7, but a technician only needs to be appointed to the job 2 days after having it logged. Very bad service
328 replies
53 months ago
Useless, zero service as Fibre network infrastructure provider
You are our Fibre network provider. Not our ISP. Your response and communication and fixing problems and having a back-up power solution is completely lacking. Completely useless. If I had an option I would use ANYONE other than Vumatel as the fibre network provider. Advice to anyone who has a choice, Do Not use Vumatel. ISP-614421 - eventually got this ticket logged against you today.
0 replies
53 months ago
No Fibre for the whole weekend. No technicians work on weekends!
Vodacom Fibre is the worst ISP. Between Vodacom Fibre and Vumatel infrastructure absolutely no action has been taken for our Fibre service that dropped on Sat 4 Dec at 10.30am. It is now 9:30 on Monday 6 Dec, and still no service. We were told that there are NO technicians that work on the weekend, so if your fibre drops and the call centre cannot help you, you have to wait for someone to START working on the issue on Monday, some time. SR211204-382039. The most pathetic service provider.
159 replies
62 months ago
Complete incompetence in Billing customers
We started renting a place from 1 Feb 2021, and so I opened an account with Impact Meters to start on 1 Feb 2021. They sent me a bill for water and electricity for mid Dec 20 - to mid Jan 21. I complained and said we only started renting from 1 Feb 2021. They replied saying that they would fix this. They have now sent me a bill from Mid Jan to Mid Feb. I am still not prepared to pay this bill, as we only moved into the apartment from 1 Feb. This is their core business, and they cannot even get this right. They are useless, but unfortunately I have no choice but to use them.
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)